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I rented for the first time- a Nadine Merabi dress and paid for rental dates as suggested by the seller. She sent the wrong size dress and the belt was missing. I didn’t receive the correct dress in time despite them claiming they sent it on time. The slip dress was a different size from the dress as well and had a stain. The customer service by Sarah B. and Isla was appalling and Sarah became very defensive as time went on. She couldn’t keep track of basic correspondence and made communicating unnecessarily difficult. The customer service team was completely useless. What a sham. So disorganised and not worth it. Couldn’t have been more stressful.

Great experience! Delivery was super quick and returning very straightforward. Really enjoyed being able to hire something different for an event!

Great communication with seller and the dress was gorgeous I have never received so many compliments. Easy receipt / return. I’ve rented several times through Hurr always with a great experience.

There is so much choice on Hurr I think the brands are brilliant, it would be useful if funds were only taken once the rental is confirmed, but otherwise I’ve loved renting my dresses, I feel amazing in a new dress for the day whilst doing my bit for the planet!

It’s a great service and I use it a lot. I do find the app a bit clunky at times (for example adding a shipping fee when you’re collecting the rental, but goes away if you restart app), but all in all a really great thing

A great concept and I’ve successfully rented several dresses and outfits via Hurr from great designers which I wouldn’t buy, especially for events like weddings where I would only wear the item once anyway! Lenders have largely been very helpful and communicative and willing to post out earlier than the start date which means more time to check everything fits okay.
The app can sometimes be a little glitchy e.g if you go out and then back in again, draft messages or searches with filters have often disappeared and you have to restart the process again. It is also a little annoying that purchasing credit does not count towards things like service fee and damage protection.

Hurr makes it super easy to rent gorgeous dresses as a wedding guest! Beautiful selection in a multitude of sizes. I highly recommend and am a returning customer!

loved renting from Hurr, such an easy process and great from start to finish.

Great service, everyone is so friendly!

Great company, easy to use app and offers great option to be more sustainable in dress shopping!

I absolutely love the service Huur provides. I have used Huur several times now and I am always very impressed and delighted. What a wonderful service!

Easy to use with clear guidance on returns and great communicative renters, with lots of options.

Great range of luxury dresses and easy rental process

Lots of choice, easy-to-use platform, and kind lenders. Also love being able to wear beautiful dresses without the price tag and with more sustainability for our planet considered.

I was requested to rent a dress from Phoebe R. from Tuesday 5th May to Friday 8th May. The dress didnt arrive until Thursday afternoon. I needed the dress for a wedding on Wednesday 6th May which is why I ordered it to arrive the day before. The dress also required a signature so myself, my partner and my mum took it in turns to stay at home over the days it was due to arrive. I had contacted the lender who wasn't very apologetic about the whole situation or forthcoming with sharing anticipated arrival times of the dress. They also have never processed a refund despite the dress being returned to them, clearly unworn with all tags still attached. I had contacted Hurr also during this period for any support they could offer twice. I still haven't received an email back from Hurr offering any advice or support to resolve the refund requested. Phoebe R (the lender) isnt replying to my messages either where I initially was just checking that they received the dress back safely. This was my first time renting from Hurr and I will never use them again.

Great communication links & quick responses to all query types. Clear instructions throughout and good prompts for next steps regarding delivery and dispatch of items.
Will definitely use again.

Easy, clear and trustworthy rental. Sooo many options and easy to find additional information!

Great service, fast delivery and above all a sustainable alternative to fashion!

Flawless experience from start to finish
Amazing choices and I just love being able to wear something special without the large cost
Suppliers have always been lovely

I loved using Hurr - there was lots of dresses to choose from. The dress I did pick came in perfect condition and with speedy delivery. I appreciated how well everything was communicated.