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Terrible experience - my wife followed all the steps and ‘cataline c’ simply ignored every message and my wife didn’t get the dress, and we are still waiting for our money back. Very rude and frustrating.

Such an excellent company, for lending and renting

I’ve had another fantastic experience with HURR. The entire process, from browsing to receiving my rental, was seamless and stress-free. The 2 dresses arrived exactly as described, in perfect condition, and made my outfit feel extra special for my best friend’s wedding.

I love that HURR makes it easy to wear beautiful designer pieces in a more sustainable and affordable way. Communication was clear throughout with the lender, delivery was on time, and returning the dresses was just as simple. I’ll definitely continue using HURR for future events and highly recommend it to anyone looking for a reliable luxury rental platform.

It was the first time I used Hurr and I was really impressed with them. The lender was fantastic and kept in regular contact with me. The dress surpassed expectations and would recommend Hurr to anyone thinking of renting an outfit.

I love using hurr, it is so simple to use and efficient. Also it is such a great way to give clothes a new lease of life!

The dress arrived as though it had been worn on a night out and shoved into the bottom of the bag for the next rental. There were multiple stains under the arms and on the front of the dress. However, despite receiving the dress in this state I was only issued a partial refund. Do not use this company.

I love HURR! The system is so easy and understandable, I always get notifications so I know what’s happening with my item, and the tracking feature is great. If you want to rent designer items, HURR is the place to go 😊

I love renting, and have used Hurr a lot in the past. I have advocated about it to friends and family - they know me as someone who regularly rents.

So last year I paid for Hurr flex, the new credit scheme. However, I've been abroad a lot and unable to use them. After requesting an extension on the credits the team have said it isn't possible, their policy is black and white. (The name of the scheme is ironic given it is in fact, totally inflexible!)

My circumstances are different, which I have explained but they still wouldn't budge. Now £177 of credits are going in the bin (I will try to allocate some quickly today, on things I do not need or want, which is totally against the ethics of it all) - they have quite literally taken my money for nothing. I appreciate it is 'policy', but to totally disregard individual circumstances for a long term customer without any flexibility is just dumb. I am furious and will never use Hurr again.

Two orders but no dresses - Money looks like it’s been taken. Can’t rely on this service if you’re in need of a frock !!!!

I love using HURR! Great for an outfit that needs a standout accessory, events for new dresses or holidays!

Love love loved HURR. It’s so easy to rent a whole outfit including hat and bag and without spending too much money. It’s smooth and so efficient. I highly recommend.

Nice 👍🏻 good job

My hat came right on time and was so cute!

This was my first rental and I went for a top rated renter and read the reviews carefully. It couldn’t have gone better . The dress was perfect . Since renting I have found out a lot of my daughter’s friends rent from Hurr. I think it’s going to grow and grow but it does take a leap of faith at the start.

I ordered a dress to arrive for today (18 June) for an event first thing tomorrow. The dress has not arrived and I have not had any responses from the person lending the dress to the messages I have received. In addition, I was using my appleID to login to my account, and I can now no longer login using my appleID.

I would not rely on this service if you have an event and you require a dress. There is too much that can go wrong - as was the case here.

I must say, I was sceptical about whether this service would work and my scepticism has proved right.

I have rented via Hurr a couple of times now. One through the managed service and the other through a private lender and both times have been perfect.

Amazing experience. The dress was completely new with tags on, arrived 4 days early in a secure package. So easy to return! I did have to use my own cable tie as I couldn’t find one in the bag (zipped) but it wasn’t an issue at all. Recommended to all my friends

I have rented a few dresses via Hurr and have always had a great experience. It’s a fantastic and affordable way to rent a special dress for an occasion and much more sustainable than always buying new. All the owners that I have dealt with have been very pleasant to deal with.

I've been a Hurr customer for years and recommended it to friends. A platform built on community and style should value repeat customers. Clearly it does not.
The dress I rented arrived on Friday 22nd May during working hours. I tried it on after work, it didn't fit. By that point my local Post Offices were already closed. Hurr mandates Royal Mail Special Delivery as the only return method, which requires an over-the-counter Post Office transaction. All three of my local branches were closed Saturday 23rd through the bank holiday weekend until Tuesday. There was no physically possible way to comply with their return window.
What followed was weeks of back and forth with a customer service team that repeatedly suggested alternatives, including parcel lockers, that Royal Mail's own guidance explicitly states cannot be used for Special Delivery items. Every suggestion contradicted either Hurr's own policy or Royal Mail's published rules.
Rather than take responsibility, Hurr hid behind the peer-to-peer structure and directed me to the lender. When I contacted her directly, she confirmed she'd never received the form from Hurr to approve the refund. A failure entirely on their side.
This is my second poor experience. A previous booking was cancelled the day before delivery after being made months in advance.
The Fit Guarantee is misleading. Proceed with caution.