Wat een nare ervaring. Ik lees hier alle slechte reviews en vervolgens d ereactie van ze. Alsof ze anders altijd alles uitmuntend doen. Geen bestel of betalingsbevestiging terwijl het geld is over... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good value if you buy the package with 3 jars, and fast delivery — at least based on the purchase I’ve made so far. What lowers the rating is the complete lack of response via email. I’ve emailed... Se mer
Företaget har svarat
Just WOW! My friend introduced me to micro dosing over Christmas by giving me some of hers, I've since ordered and received my starter pack, I'm so blown away by the positive effects micro dosing has... Se mer
Företaget har svarat
Customer service has been super helpful and fast at answering questions. Really appreciate that. Delivery took 2 weeks. I bought the beginners package, intro workshop was really good, scale is avera... Se mer
Företagsinformation
Skrivet av företaget
Premium Mushroom Extracts to boost your mood, sleep, productivity, and creativity. Our mushroom extracts are selected and produced carefully and contain high concentrations of active ingredients. Unleash your full potential!
Kontaktuppgifter
Brouwersgracht 238-4, 1013HE, Amsterdam, Nederländerna
- hello@human-pro.com
- human-pro.com
3,9
Bra
258 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It’s doesn’t work 😣
17 april 2024
Svar från Human Pro
Hey Mihail, we appreciate your feedback. We are always on the lookout to improve our customer experience so thanks for that.
Here is an article that might be interesting for you to read: https://human-pro.com/how-do-i-know-if-functional-mushrooms-are-working/
We can always go into more detail if you'd like, just send an email to hello@human-pro.com and we'll get back to you.
Svar från Human Pro
Grazie per le tue parole ed è bello vedere che la tua esperienza è stata alla pari!
Amazing supplement
Fulfilled the expectations and provide the energy and focus that I needed
14 mars 2024
Svar från Human Pro
Great to hear Felipe and thanks for the feedback! We really appreciate it
Receiving my product on auto-ship is…
Receiving my product on auto-ship is perfect timing. Great sleep and better function during the day.
18 mars 2024
Svar från Human Pro
Thanks a lot for the feedback and happy to hear that you love our subscription service. If there is anything you'd love to see different please let us know on hello@human-pro.com - we strive to always improve our customers user experience
could not trust this website!
could not trust this website, the payment process was very "confusing".
I tried to buy: 1x Pure Focus subscription. - 1 PACK: € 55,99 / month + 1x Lion's Mane subscription. - 3 PACK: € 88,78 every 3 months
Total: 144,77 EUR, right?
well... it seems is not! we start with "FREE Shipping" which disappears once you select your country! I'm from Spain and here is the surprise:
* Regular Correos Express delivery (Track & Trace | 1 - 2 workdays): € 8,31!!
Furthermore, this is the ONLY website I found that charges a "Credit card fee" € 3,98!!
WOW! is it even legal? Nope! ;)
Then it shows Total € 157,06 (includes € 14,61 VAT)
But, I did not dare to put my CC information, as just right below the "final total" they listed multiple additional variable charges (shipping and cc fees) which seemed to be applied individually to each product... then... +12EUR per product??
that got me lost...
Any possibility that the "free shipping" and the CC fees can be explained???
BR,
14 april 2024
Omdöme utan inbjudan
Svar från Human Pro
Hi Carlos, sorry to hear that the payment process was confusing. We do offer free shipping for orders above €40,- in The Netherlands, and €150,- worldwide. It seems that you were just a few Euros off the €150,- mark. By adding one more product your subscription would automatically have free shipping.
The reason the checkout displayed different shipping prices, is that you tried to place an order with two different intervals: with the Pure Focus you wanted to receive 1 product every month, while with Lion's Mane you wanted to receive 3 products every 3 months.
Because of the difference in interval, you'd place two subscription orders with each individual shipping cost involved. If you want to combine those in the same subscription we suggest checking out the 3-month 3-pack Lion's Mane subscription and then adding the Pure Focus as a once-off to your subscription after checking out (you can do so by logging into your account and adding once off products to your subscription).
If you need help with that you can always reach out through our support channels, either Whatsapp or Email!
Have a great day
didn't work for me
didn't work for me, i try 1 full month and didn't feel something. waste of money...
i'm disappointed with this brand
13 november 2023
Svar från Human Pro
Sorry to hear that Mario - I'd suggest reaching out to our support team or having a look in our Facebook or Discord community. There is a goldmine of information that can help you reach your goals
2 orders never arrived
I tried to order from them twice and their shipments never arrived. The company uses unreliable courier services, and the customer service is a essentially a bot.
26 februari 2024
Omdöme utan inbjudan
Svar från Human Pro
Sorry to hear that Stephanie! We have a delivery guarantee within the EU which means that you always get your order or money back - no questions asked. Our support team is generally praised for their human approach as we respond to each ticket manually and with care and don't use bots or AI
Svar från Human Pro
Grazie per le gentili parole
Great product and company
Great customer service, as promised deliveries, good quality product that visibly improved my daily life
13 december 2023
Svar från Human Pro
Thanks Damian - great to hear that we could play a role in improving your daily life
Svar från Human Pro
Thanks a lot Laurent, means everything to us
Had thought it was a good reliable…
Had thought it was a good reliable company bought a range of products but my last 2 orders were bad. A grow box that pyscbilin wasn't present and my last order has still not been delivered. Customer service reply was we do not ship to Ireland daily. Unlucky
11 december 2023
Omdöme utan inbjudan
Svar från Human Pro
Have you received your order int he end Jerimiah? Sorry to hear that it took longer than normal. December is quite a hectic month for our delivery partners and we had some delays due to bad weather (the ferry with our packages could not make the cross to Ireland that week). Hopefully, you've been helped by our team by now, if not, please reach out! We have a delivery guarantee with in the EU which means you always get your product or money back - no questions asked
Svar från Human Pro
Thanks Aleksandra - perfect !
Since my first order over a year and a…
Since my first order over a year and a half ago, I have had continued great experiences both with the product itself and the customer service responses. It’s a very trustworthy company for any doubters out there and it’s refreshing to get a prompt and personal response to any queries during and after the order. They support you all the way! You can shop with confidence here ✌🏻
30 november 2023
Omdöme utan inbjudan
Svar från Human Pro
Thanks Paul - kind words, it means everything to us
Great Product
The efficient process and prompt delivery service...
Very good product I've noticed a difference to my cognitive function
Memory , sharpness no brain fog
Paul
12 oktober 2023
Svar från Human Pro
Thanks Paul, great to hear your brain fog is gone. Keep up the good work!
Couldn’t be better
I have had, and am still receiving thoroughly excellent customer service. I have bought the Microdosing and am feeling great benefits from it. Furthermore I have also then purchased the growth kit and received excellent customer service when I had an issue with my product.
No robots but real humans talking to you and you can sense the will of creating a good business based on good values. Thank you 👍🏼
3 november 2023
Omdöme utan inbjudan
Svar från Human Pro
Thanks David, We've shared your review with our Customer Support team. Appreciate the feedback
Apart from offering loads of…
Apart from offering loads of information (courses, articles, etc) the team quickly responds all your answers. Very kind people.
3 november 2023
Omdöme utan inbjudan
Svar från Human Pro
Happy to see that our effort pays off! Thanks Ana
Avoid this company
Avoid this company. TWICE they told me I was getting a refund and still nothing and its been a week. They have even stopped replying to emails, so I do not trust them.
16 oktober 2023
Omdöme utan inbjudan
Svar från Human Pro
Hey Nic, sorry to hear you had to wait for your refund. As far as we can see you received the transaction on your end on the day you left this review. Sometimes these transactions can take a while to process
Excellent experience with this customer…
Excellent experience with this customer service and their products. Recommend!
6 oktober 2023
Omdöme utan inbjudan
Svar från Human Pro
Thanks for the kind words Goncalo!
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