HUB Financial Solutions Omdömen 

872
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The process has been extremely thorough, which it should be for something as complex as Equity Release. Jack Wilby our advisor explained every step clearly and answered our many questions with... Se mer

Betygsatt 5 av 5 stjärnor

Laura was absolutely fantastic today, she was very professional and gave me plenty of options for my pension. Nothing was too much trouble for her and anything that I asked her she answered promptly a... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I was kept fully informed throughout and any questions I had were answered quickly. Ashley made the whole process clear and explained everything clearly

Betygsatt 5 av 5 stjärnor

Laura was very professional through my phone call and explained everything thoroughly! She was lovely and caring and asked if I understood everything before moving on. Questions were answered profess... Se mer

Företaget har svarat

Företagsinformation

  1. Pengar och försäkring

Skrivet av företaget

We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

872 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(872)

188 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Laura and Callum gave a great service

Laura and Callum gave a great service. Callum is to be especially thanked as he was very patient with me and informative, he was also really knowledgeable.

Helen Taylor

8 april 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thank you for taking the time to share your experience, we really appreciate your kind feedback. We pride ourselves on good customer service, so it is great to hear how patient, informative and knowledgeable Laura and Callum were and how supported you felt throughout.

Betygsatt 5 av 5 stjärnor

Expert knowledgeable Advice

My advisor was knowledgeable and listened to me. She made the whole process uncomplicated. I had approached other companies and it appeared almost impossible to attain an equity release using their systems.
Not so with HUB Financial solutions - within 8 weeks my money was in my bank account.

1 april 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thank you for sharing such positive feedback, we really appreciate you taking the time to let us know about your experience. We pride ourselves on great customer service, so it is fantastic to hear that your advisor listened, kept things clear and made the process feel straightforward, especially after challenges elsewhere.

Betygsatt 5 av 5 stjärnor

Excellent experience with Thomas McDermott

We spoke to Thomas McDermott about pension options and how to make the right decision for our circumstances. He was warm, decent, kind and thorough. He was an expert in his subject matter and never rushed us, ensuring we understood the process. He also gave us the time to explain our situation and guided us where needed. We felt relieved and uplifted that he would make sure we received the right pension option to suit our lifestyle and circumstances. He is a credit to the company and a wonderful human being!

31 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thank you for taking the time to share such kind and thoughtful feedback, we really appreciate hearing about your experience. We’re proud of our customer service, so it means a lot to hear that Thomas took the time to listen, explain things clearly and support you in finding an option that fits your lifestyle and circumstances.

Betygsatt 5 av 5 stjärnor

Alison Wren was amazing 🤩

Alison Wren was amazing. We looked at all the alternatives available and the solution was something I’d not considered. Highly recommended as a professional who can get an overall view. All contact was as booked and would happily use again.

30 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your feedback. We're delighted to hear Alison helped you explore your options and find a solution that felt right for you. We really appreciate your recommendation and hope we can support you again in the future.

Betygsatt 5 av 5 stjärnor

A satisfying and comfortable experience

Right from the beginning we were put at ease by Alison who talked us through the whole process.
At times when we didn’t quite understand some things she went through it again until we understood.
We felt comfortable and it was only towards the end we had a bit of a delay. Other than that we were thoroughly satisfied.

5 januari 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thank you for sharing your feedback, we're really pleased to hear about your experience with Alison. It's great that she was able to guide you through each step and we appreciate your patience with the delay at the end.

Betygsatt 5 av 5 stjärnor

Equity Release Application through HUB.

All communications with staff from HUB were very clear and followed up on very promptly. Our advisor, Steve, took time to talk through what we wanted and discuss our options to help us make an informed choice. He was very approachable throughout the process, responding quickly to all our queries. Once decided, everything was put in place very quickly. A very positive experience overall.

9 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for your review, we really appreciate your feedback. It’s great to hear that Steve supported you clearly and promptly and that the process felt straightforward as we pride ourselves on good customer service at HUB.

Betygsatt 5 av 5 stjärnor

Clear and bespoke

Very clear information tailored to my needs

26 mars 2026
Omdöme utan inbjudan
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Svar från HUB Financial Solutions

Thanks for your feedback. It’s great to hear that the information felt clear and tailored to what you needed because helping people feel confident in their choices is important to us. If you ever need anything else our team’s always here to help at.

Betygsatt 5 av 5 stjärnor

Equity Release. While the process was very in depth

While the process was very in depth, everything was explained fully with great patience and professionalism.

28 februari 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your feedback with us. It’s great to hear that the process felt thorough and that everything was explained with patience and professionalism, as helping people feel confident in their choices is really important to us.

Betygsatt 5 av 5 stjärnor

Jackie Hart - Hub adviser

We dealt with Jackie Hart. My parents were in need of additional capital to help with their expenditure. I won't divulge what, but want to stress that additional complications were present. Jackie was exemplary at every stage. She explained things clearly, double checking my parents understanding throughout. She has a very calm, clear and approachable nature and is a credit to Hub. To add, I'm an IFA dealing with my own clients on a daily basis (and as POA, unfortunately for Jackie, I sat in on the meetings). Jackie 'sings' Consumer Duty.

11 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your thoughtful review, we really appreciate you taking the time to tell us about your experience. It’s great to hear that Jackie supported your parents with such care and clarity, and we’re glad her calm and practical approach helped everyone feel confident throughout the process as we pride ourselves on good customer service at HUB.

Betygsatt 5 av 5 stjärnor

The company seems to care and offer a…

The company seems to care and offer a professional approach to solving financial issuers. We have dealt with Jackie Hart and she has been great.

24 mars 2026
Omdöme utan inbjudan
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Svar från HUB Financial Solutions

Thank you for sharing your feedback, it's great to hear that you feel well supported. We're really pleased that Jackie has been able to give you a positive and professional experience as we pride ourselves on good customer service.

Betygsatt 5 av 5 stjärnor

Very prompt and attentive service

Very prompt and attentive service. All our questions were answered and we were made to feel comfortable.

6 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for your review. We're really glad to hear you felt well supported. It’s great that our team could answer your questions and help you feel comfortable because good customer service is really important to us.

Betygsatt 5 av 5 stjärnor

Steve Harris

Steve Harris was exceptionally helpful in processing our request and additionally he was most understanding to the urgency in our case and was able to expedite the process to fit in with our requirements.
I would without hesitation recommend him to others for his sound advice and understanding of his clients position and requirements.

20 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thank you for your review, we really appreciate you taking the time to share your experience. It’s great to hear that Steve was so supportive and responsive, as we pride ourselves on good customer service and want people to feel confident and understood when they need help quickly.

Betygsatt 5 av 5 stjärnor

THE SERVICE THOUGH OUT WAS OUT…

THE SERVICE THOUGH OUT WAS OUT STANDING. THE PROCEDURE FROM START TO FINISH WAS SECOND TO NONE. FROM ALL THE TEAMS INVOLVED ESPECIALLY MR DAVID FARRELL 10/10 ALL I CAN SAY IS A BIG. THANK YOU 👍😊. HUB financial solutions THANK YOU

25 mars 2026
Omdöme utan inbjudan
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Svar från HUB Financial Solutions

Thank you for sharing your review, we really appreciate your kind words. It’s great to hear that you felt so well supported throughout the process and that our teams, especially David, helped everything run smoothly from start to finish, as we pride ourselves on good customer service.

Betygsatt 5 av 5 stjärnor

HUB Financial Solutions

Excellent support and advice from Ashley Quate at HUB Financial Solutions during our recent transaction.
Ashley guided us through the process after recommending the appropriate solution for our needs
Highly recommend Ashley and the team at HUB

25 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for taking the time to leave a review, we really appreciate your feedback. It’s great to hear that Ashley supported you so well and helped you feel clear and confident throughout the process, as we pride ourselves on good customer service at HUB.

Betygsatt 5 av 5 stjärnor

Excellent Customer Service

We had the pleasure of meeting with Ashley Quate. He was professional and put my parents at ease immediately. He was kind and caring and explained everything in detail. My parents had lots of questions and he answered everything fully and was extremely patient. Unfortunately my parents did change their mind at the last minute but that was due to their circumstances and we would still like to thank Ashley for the time he spent with us. We would certainly recommend him to anyone. Ashley went above and beyond and his help and support was greatly appreciated. Thank you.

19 februari 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your feedback and letting us know about your experience with Ashley. We’re glad he helped your parents feel at ease, answered their questions and supported them with real care. We appreciate you mentioning their change of plans and we’re pleased his guidance was still helpful. If you’d like to talk anything through, you can reach us at myenquiry@wearejust.co.uk.

Betygsatt 5 av 5 stjärnor

Was a pleasure speaking with Jack.

Was a pleasure speaking with Jack, he put us at ease and explained everything very clearly. Nothing was too much trouble and we would recommend him for anyone wanting to do equity release.

19 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your feedback, we're really pleased to hear that Jack helped you feel at ease and made everything clear. We pride ourselves on good customer service so it's great to know he made the process straightforward for you. If you ever need anything else, we're here to help.

Betygsatt 5 av 5 stjärnor

Having looked into Equity Release…

Having looked into Equity Release around 12 months ago we decided to go ahead and ask a few companies for advice. Our advisor Alison Wren stood out as being the most helpful and gave us answers for everything that we asked. Right from the first telephone call to completion, the whole process was made easy and stress free. We are so pleased that we chose Hub Financial Solutions.

19 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your review, we're really pleased to hear how helpful Alison was throughout your journey. It's great to know she made everything feel easy and stress free. We're delighted you chose HUB Financial Solutions and we're here if you need anything in the future.

Betygsatt 5 av 5 stjärnor

Excellent service provider

Very happy with the advice provided by Jack Wilby during our discussions regarding equity release. Jack clearly explained the process and discussed all the options available to us at length allowing us to make an informed decision as to whether or not this was the right product. Would highly recommend Hub Financial Solutions to anyone considering equity release.

19 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your review. We're really pleased Jack explained everything clearly. We're delighted you'd recommend HUB Financial Solutions and we're here if you need anything else.

Betygsatt 5 av 5 stjärnor

Clear and easy process

Jack Wilby was assigned to our process to acquire equity release - we found him professional, helpful, efficient and knowledgeable - he explained the process in detail and spoke clearly at each meeting. He is an asset to the company. Thank you Jack 👍

19 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thanks for sharing your review. We're really pleased to hear how professional and supportive Jack was throughout your equity release journey. We pride ourselves on good customer service so it's great to know his clear guidance made the process straightforward for you.

Betygsatt 5 av 5 stjärnor

Applying for Equity Release advice

Everything was explained and followed up from my initial request for an appointment with a financial advisor to the decision to go ahead. Jack took time to go through everything and make sure it was the right product for me.

17 mars 2026
Omdöme utan inbjudan
Logotyp för HUB Financial Solutions

Svar från HUB Financial Solutions

Thank you for sharing your feedback with us. We're really pleased to hear that everything was clearly explained and that Jack took the time to help you feel confident in your choice, as we pride ourselves on good customer service.

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