This was our 2nd visit. Had seen Vicki the previous Saturday and tried various chairs. She prepared a quoute based on our requirements. At no time was there any sales pressure. On our 2nd visit again... Se mer
Plats
Byt platsDutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Welcoming staff attending to our comfort at all time. Not hurrying the business. Brought lots of samples to see without any pressure. Just hope the delivery will be sooner rather than later. Thanks.... Se mer
We purchased our new suite from our HSL store at Blaydon and found Tim and all Staff very knowledgeable and friendly. From ordering to delivery everything went very smoothly and we were kept informed... Se mer
Alex and Kev kept me up to the minute on their estimated arrival for delivery. When arrived they unpacked all components with military like precision and were respectful of our property. Our two sofa... Se mer
Företagsinformation
- Möbelaffär
- Leverantör av handikapphjälpmedel
- Möbeltillverkare
- Leverantör av hjälpmedel för personer med funktionsnedsättning
Om HSL Chairs - Newcastle-upon-Tyne
Skrivet av företaget
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrivet av företaget
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktuppgifter
Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, Storbritannien
4,9
Utmärkt
157 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First Class Newcastle Team
Excellent service in Newcastle upon Tyne store, especially from Tim who sorted out a minor issue after ordering and made sure we got everything we needed with no hassle. Delivery team Ian and Paul were top class, very helpful and friendly.
16 juni 2025
Omdöme utan inbjudan
Excellent service from start to finish
1 maj 2025
Very professional
Got phone call with time of arrival.Ian&Paul were very professional showed us how to operate chair before they left.
16 juni 2025
Omdöme utan inbjudan
Customer service was very good
Customer service was very good. They were friendly and very informative.
29 maj 2025
Delivery of Rise and Recliner Chair…
I can only reiterate what others have said in their review
really good service.
29 maj 2025
Omdöme utan inbjudan
GOOD OLD FASHIONED SERVICE
PERSONAL SERVICE TOLD US ALL ABOUT THE CHAIR WE WERE BUYING,EXPLAINED ABOUT DELIVERY AND PAYMENT OPTIONS. A THOROUGHLY GOOD EXPERIANCE, RARE IN THIS DAY AND AGE.
23 maj 2025
Excellent service and product
From Amanda’s helpful advice in the Newcastle store to the delivery team who carefully assembled the furniture everything was most professional. We are delighted with our new furniture and would definitely recommend HSL.
29 maj 2025
Omdöme utan inbjudan
Amanda was friendly,professional and…
Amanda was friendly,professional and knowledgeable about your products. She helped me identify the correct seating to suit my individual needs.
She is a valuable asset to the company.
29 maj 2025
Omdöme utan inbjudan
HSL Chairs and Sofa
Lady in shop was really helpful and professional, we went away and came back on the Monday and did the order. Company kept us informed and the two lads phoned before delivering the chairs and sofa, Craig and Danny couldn't do enough and were pleasant, careful and helpful. Really, really happy with the experience and just love the chairs and sofa xx
7 april 2025
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Poor Quality Chair.
My mother ordered a chair from this company, waited 6 weeks for delivery, but when it arrived it didn’t have the heat pad in back which she had paid extra for, she then had to wait 7 weeks for a replacement.
She always thought the cushions on the chair were not padded as the one in the showroom and eventually rang to complain.
A guy arrived 7.20am and added the correct padding which is now like the chair she tested in their showroom.
Considering the chair cost nearly 2k, their quality control is clearly inadequate.
Personally I would avoid this company.
23 maj 2025
Omdöme utan inbjudan
Svar från HSL Chairs - Newcastle-upon-Tyne
**UPDATE**
Good morning David,
I am keen to look into the issues you have raised, would you kindly email me your order or contact details so i can contact you to discuss further.
Kind regards
Lauren Elliott
Customer Care Manager
Lauren.elliott@hslchairs.com
Good evening David,
Thank you for your review, I am sorry mums chair didn't arrive as ordered. I am keen to look in to the failings that have occurred, Would you kindly email me your order details so I can investigate this further and make contact with you with a resolution.
Kind regards
Lauren Elliott
Customer Care Manager
Lauren.elliott@hslchairs.com
Delivery expected 0840-1140
Delivery expected 0840-1140, arrived 0841 after a progress call. Delivery guys efficient, friendly and caring. Chairs assembled and demonstrated by 0855 and they were off. Great service. Chairs are every bit as good as we had hoped. A pleasurable and comfortable process from start till falling asleep in them after lunch!! Thank you HSL.
23 maj 2025
Omdöme utan inbjudan
I took my my mam to the Newcastle store…
I took my my mam to the Newcastle store as she needed a bed because of hip mobility and arthritis.
We were met by Emma who couldn't have been more helpful and informative, she explained everything in detail of what exactly my mam needed and demonstrated how the bed works.
Emma was never pushy or trying to make us purchase the most expensive as my mam was on a budget, she was super friendly and did not try to use the usual pushy sale tactics which are off putting.
She is a credit to HSL and we both left the shop happy after purchasing exactly what my mam needed.
18 maj 2025
Omdöme utan inbjudan
Great service and selection of very comfortable chairs
Absolutely spot on service from beginning to end. Great advice on chair options, making sure that it was a suitable choice, through to advice on fabric, purchase and delivery. Tim at Newcastle was extremely helpful and patient. Would highly recommend
10 maj 2025
Professional service throughout
Professional service throughout. The sales team were polite and extremely knowledgeable and explained everything.
18 april 2025
A personal service from helpful staff
They took the time to allow me to test as many different styles as I needed to find the right one for me. They advised me about leg length and seat fitting and demonstrated the range of recliners and functions to help me decide. When it came to which fabric to choose there were several pattern books to look at.
I spent almost an hour getting it right for me and reaching a reasonable price.
7 maj 2025
Great experience in your Blaydon store…
Great experience in your Blaydon store from start to finish. Suzanne was very friendly and knowledgeable and certainly not put under any pressure to buy anything. My mam can’t wait for her new chair to arrive. Thank you.
5 maj 2025
New chairs
My mother in law wanted 2 new chairs (1 riser recliner & 1 static) for her lounge, as soon as we entered the Blaydon store, we were greeted by a lovely lady named Amanda who went above & beyond with her help & expertise, she explained everything thoroughly which chairs would suit my mother in law, showed her how to use the controls, & the choice of fabric & colour, we were offered a hot drink & biscuit whilst looking at fabrics..
Could not fault anything from start to finish regarding our experience with the lovely lady Amanda..
1 maj 2025
Omdöme utan inbjudan
Warm friendly knowledgeable staff.
Warm friendly knowledgeable staff.
Excellent product top quality materials
23 april 2025
Good company to deal with from viewing…
Good company to deal with from viewing in store to delivery. CARL andLEE who delivered very helpful and and pleasant nice lads.
25 april 2025
Omdöme utan inbjudan
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