Hozelock Ltd (UK) Omdömen 

Fantastic customer service, hozepipe developed a leek and within a week Leena contacted us and a short time later we were told a new home pipe was on its ways. Thank you Leena.

Our auto reel started showing some issues which was sorted by customer services swiftly and posted the replacement. Excellent after sales service.

Fantastic customer service had an issue with a hoze under warranty replacement arranged and delivered within a couple of days what more could you ask for

I had a problem with a spray gun, but unfortunately had no proof of purchase as it was some months old. Leena in customer service was incredibly helpful and resolved the problem satisfactorily. In a week where I seemed to spend a lot of time communicating with various customer service departments, this was by some margin the most positive experience. Thank you Leena & Hozelock

I contacted Hozelock after the expandable hose I purchased in April burst and was no longer usable. After sending photos and describing the problem, I was contacted by customer services and they informed me that they would send a replacement. I received the replacement in less than a week. Fantastic thank you

I contacted Hoselock with an issue covered by the 5 year warranty. I dealt with Leena who was super helpful and sent out a new hose which arrived within days. Brilliant customer service
The 5 year guarantee is really worth its weight in gold. This is the second replacement hose I have received under the guarantee and I wouldn't hesitate to buy Hoselock again.

4 year old Hozelock Autoreel developed fault. Replaced with minimum fuss (the replacement had a fault when delivered and was also replaced quickly with no questions asked).

My Hozelock Superhoze 30m Expandable Garden Hose recently sprang a leak within its extended guarantee period. I made a claim online, provided all the information that was requested and 9 days later I received a replacement with no hassle whatsoever. Hozelock provided me with outstanding customer service and I thank Leena (Customer Service Advisor) for dealing with the matter so efficiently.

I had an issue with a faulty trigger on my Hozelock Lance Spray Plus product. So, I reached out to their Customer Service team.

I was contacted by Cameron from their CS team who stayed as the single point of contact throughout the process. I was asked to send a photo and a video of the fault. Despite the fact that I had mislaid my original proof of purchase, Cameron kindly organised a replacement unit.

I am a long term loyal customer of Hozelock. This latest episode has fully restored my faith in the brand.

Well done Hozelock and Cameron!!

Dealt with an issue related to a leaking pipe after 6yrs but came with 30 yr guarantee, very efficiently. Delighted with the service. Thank you c/s team and Cameron

Sur 4 dérouleurs de 40m déjà 2 ont pu être changés car sous garantie.Maintenant je n’ai plus de garantie j’ai contacté pour avoir des pièces détachées et n’ai jamais eu de réponse. Résultat jeudi me retrouve avec des tuyaux sans enrouleur donc en vrac, c’est vraiment très pratique.Ce n’est pas très sérieux.
Votre réponse ne répond pas à ma question car vos distributeurs en France n’ont aucune pièces détachées et disent ne pas pouvoir ou vouloir en commander; de ce fait les enrouleurs sont rendus inutilisables, c’est un comble aux prix vendus. Je ne recommande pas mais je vois qu’à l’instar de vos concurrents vous commercialisez maintenant des rouleaux rétractables.
Au surplus vous interdisez aux clients de démonter l’article donc enrouleurs hors service car frais de transport pour réparation trop élevés; bel exemple de durabilité.

Hozelock is the sort of company you wish all companies could be like. They have a 5 star customer service, people who deal with your enquiries or problems quickly and efficiently. The company is incredible and their guarantees are long and generous. From the reviews, all the customer staff are amazing. I was lucky to have Cameron and can’t thank him enough for all his help and advice. Without doubt I would buy more Hozelock products based on their excellent customer service and knowing that if anything goes wrong, help is at hand.

Slight issue but easily resolved by Chloe.

Excellent that my concerns regarding the product was taken seriously.

After my last review, I'm glad to report a 5 star service from Hozelock. Many thanks

Really good - Cameron was helpful and knew what was required - helped out quickly and effectively - couple of parts arrives and fitted by me within a couple of days - perfect. I wish all customer service was like this.

I had a problem with a new cascade pond pump and the Hozelock customer service was outstandingly good - full marks to Cameron. Spare parts sent quickly which solved my problem entirely. Very satisfied.

I love Hozelock products, over the last few years I have bought superhoses & recently bought their new wonderhoze. I have a large garden so several needed and they are so lightweight and easy to use. Each one I registered for extended guarantee & I have needed to claim for 2, 1 of them was 4 years old. Hozelock Customer service has been amazing, more recently I dealt with Tim who was very professional. Thanks Hozelock

The customer service team especially Leena was so helpful. Issue solved and replacement received within a week. Outstanding, other companies could learn so much from you guys.

I had an issue with a recently purchased hose and it was dealt with quickly and efficiently and replacement sent without any fuss.