Hozelock Ltd (UK) Omdömen 

A gentleman called Cameron was truly brilliant
at understanding the fault and after a few checks explained simply how to photo the fault leak from internal failures,then disable unit so a new complete Hozelock reel would be sent free of charge.
Fantastic service all round, thanks 👍🤗
Iain.
This arrived with in a week.!!

Leena was extremely helpful in replacing a part of a lance spray which I could not find in the website. Thank you Leena.

Customer service was excellent.
Issue was dealt with quickly (they even sent me reminders when I had forgotten to respond!)
I didn't even have the receipt for my purchase but that was not an issue. They used the product code to see if it was still under manufacturer warranty, and it was replaced with no issues.

Really impressed with the service

Five star service from start to finish.
Actually spoke a a human being and emails to and from him, made live much simpler.
Several other establishments I’ve dealt with recently, have different people dealing with the situation, therefore no continuity. One, didn’t even have a phone number, so could not explain exactly my requirements.
Well done Hizixk.
Cameron was listening and acted on what was asked. Brilliant employee. My thanks again
C J Veal

Great customer service from Leena! Dealt with my inquiry and sorted my issue out swiftly with no issues. Highly recommend Hozelock!

I recently had an issue with a leaking/split hozelock expanding hose . I had previously registered the Guarantee so followed the reporting process . It was quick and easy, I provided the relevant documentation and video as requested.
It was acknowledged straight away and it was confirmed they a replacement hose would be dispatched to me in the next 3-5 days . And it was as promised . I must thank Leena for her prompt attention throughout and can only compliment the service provided . Andy Gay - Lymington Hants

Leena was very helpful and resolved the problem.

This is the advert for the item I purchased.
HOZELOCK - Superhoze Expanding Hose 15 m : Flexible Hose, Stretches up to 3x Original Length.
This gives the impression that the hose will expand to 45m.
It is misleading as the actual expanded length is only 15 metres. There is also a 5 year guarantee BUT it only applies to the fittings NOT the hose. I wrote to the Managing Director Simon Davis two weeks ago but have not received any reply or even an acknowledgement.

Having purchased an item with a missing part, this was resolved by a Hozelock representative. While Hozelock seemed to find it difficult to identify the product with the numbers from the packaging not showing on their system, providing photo's of the packaging and product did eventually identify the correct item. The agent resolved the problem by promptly sending the missing part once the confusion of identifying the right item was overcome. Overall, great service from Hozelock.

I contacted Hozelock about my leaking hosepipe. Absolutely superb response from them.
Honoured the warranty without question.
Excellent customer service - really appreciated.

Contacted Hozelock about a 5 year old hose pipe that had warped in the sun. It had a 30 year guarantee and Leena kindly sent me a replacement at no cost, no questions asked. The new hose arrived really quickly too. Great customer service! Thank you!

Had a leak in a 30 year guarantee hose, contacted customer services and was asked for purchase details and a photo of the problem. This was a Friday, next working day an email telling me a replacement had been dispatched.
Wish more suppliers were this good.
Thanks Hozelock.
Phil Souster

I caused a malfunction on my hose reel system which was just out of warranty. However on production of evidence of the reel Hozelock have kindly agreed to replace the item.
Much appreciate the assistance as I can no longer manually retract any hose.
Many thanks
Mike Anderson

Great customer service, quick response and resolution, happy customer. Thanks

Excellent customer service. Kept informed by email and warranty honoured. Many thanks Leena

No customer service phone number but missing item from box replaced after emails

Prompt replacement of defective spray gun. Great customer service. Well done.

I contacted this hose lock as I had a problem with my hoze. Although I did not have a receipt I received a replacement hose. Tim was my contact there and he was efficient and helpful. I really was not sure of the service I would receive but I was glad I contacted them and would recommend this company for their efficiency

Replacement under warranty no issues excellent service

Great Customer Service resolved my issue with my hosepipe immediately.