I am still waiting over a week later for my order after buying something that stated next day delivery - no one is getting back to to explain where my order is or offer me a solution! Be aware!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought five days ago with next day delivery. Utterly appalling. Lied multiple times about "DPD have it and lost but i don't have the tracking" / "it's stuck in customs". Phone number eventually got t... Se mer
Ordered the kids hoverboard and kart with their birthday money. One arrived with broken seat, not sellers fault. One week later replacement seat arrived and one day after using hoverboard is stopped w... Se mer
Företaget har svarat
Fast and prompt delivery. Hoverboard with gokart attachment came separately, could come same day though, was only 1 day difference. The hoverboard and ground bit too close to each other, could be the... Se mer
Företagsinformation
Skrivet av företaget
We bring you high quality hoverboard in the united kingdom with CE approved Charger, Uk based customer service, We also offer next day delivery to UK MAINLAND
Kontaktuppgifter
Manchester, Manchester, Storbritannien
- 01617060965
- service@hoverboardpro.co.uk
- hoverboardpro.co.uk
2,5
Dålig
245 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very disappointed Do not recommend to anyone if
Very disappointed I’ve been trying to call them for over a week now to arrange for them to come and pick up the damaged electric scooter which is also not working. I have phoned time and time again and no one picks up the phone no one replies to emails and still no reply on messenger
6 juli 2021
Shipping was incredibly quick and…
Shipping was incredibly quick and packaging in one piece, was very impressed.
5 juli 2021
AVOID THIS COMPANY!!
AVOID this disgraceful company. I ordered 2 hoverboards for my girls Christmas and one of them broke 6 months after use. Tried to fob me off with it being the battery at fault which it turned out not to be. It states 12 months full warranty on there website. However they tried to tell me that the battery only comes with 6 months warranty which there is no mention of on the website. I ended up having to fork out for a new motherboard, circuit board and the repair myself. Sent them the photos of the problem via email and Facebook messenger. They seen the message and just ignored me!! Disgraceful customer service!! Unfortunately had to give one star to be able to write the review, in my opinion they don't even deserve that one star!
2 juli 2021
Omdöme utan inbjudan
Led light not working
Led light not working, battery shows its full all the time... will only give 2 stars as havent received any led lights as promised and no response to the battery issue.
Issues like this should be solved very quick to get a good review. Bought the hoverboard June 2nd ... and its the 22nd today.
22 juni 2021
Very good product
Very good product. My daughter loves it. Its fun.arrived well packed and quick.
18 juni 2021
I wanted to cancel my order even though…
I wanted to cancel my order even though it had been processed. It was all ready for collection by the delivery company but as it hadn’t been picked up yet, they were able to cancel the order and gave me an immediate refund. Excellent service.
18 juni 2021
Omdöme utan inbjudan
Very good will use again
11 juni 2021
Omdöme utan inbjudan
Very bad customer service
AVOID!!!! Update.. they asked me to return the hoverboard and kindly paid for postage. This was 2 weeks ago and they still haven’t confirmed they’ve got it or what they are doing? Sounds like they’ve LOST THE HOVERBOARD and now won’t return my messages! Very bad customer service. Still waiting for a response from 3 emails sent!! Hoverboard has broken twice now and we just want our money back. They did fix it the first time, but we had to pay for postage, and now they’re just not responding at all.
10 juni 2021
Omdöme utan inbjudan
Svar från Hoverboardpro
Hello beth,
Apologies for the delay, All your emails went to our spam inbox, one of our team has contact you with the return label, you have beena good customer for the past year, we looking forward to help you resolve this case.
Thanks
I messaged company before ordered the…
I messaged company before ordered the cart
And gave my parents caravan address
They said it would be delivered the next day when in fact after i placed the order it wasnt actually delivered for 5 working days
10 juni 2021
Svar från Hoverboardpro
Hello
We have seen that you have left us a negative review which we are not happy about it. You placed order with us on the 3rd, around past 1 but the courier driver did not show up as we don’t have power over them. We had to drive 45 min to help you drop off the parcel direct to there depot . It takes time to get your order out and we have to test your order to make sure they are working perfect. It was sent out on Friday 4th, most courier don’t do weekend delivery but we make sure it was delivered on Monday morning for as we even paid over £15 to make sure you get it in the morning.
I will be glad if you can change your review to 5 star for us.
Thanks.
It has used mark and the box is not…
It has used mark and the box is not packed properly. The Bluetooth is not working and even the battery.
9 juni 2021
Svar från Hoverboardpro
Hello Sau, Kindly get in touch with us asap so we can investigate the issue and arrange replacement for you .
thanks.
Brilliant service
5 juni 2021
Excellent product and great customer…
Excellent product and great customer service
1 juni 2021
Omdöme utan inbjudan
My daughter loves her new hoverboard…
My daughter loves her new hoverboard and go kart attachment.
Minor moans: The horizontal slots that the Velcro straps go through to attach the kart to the board are too narrow and will fray beyond use sooner rather than later.
The LEDs on one wheel arch stopped working after a day.
Apart from that, it seems good quality and we struggle to get her off of it.
23 maj 2021
Best in town
A very good, honest and successful company for sales of hoverboards, the staffs are patient and understanding and the products are safe, secure, has good quality with a very good price. I'll recommend it to anyone. Really a pro🤜
15 maj 2021
Omdöme utan inbjudan
Very good service but t h ey did not…
Very good service but t h ey did not have the colour that I ordered. Had a phone call 2 days later to ask if it was OK to send a diffent colour. As it was my sons birthday in 2 days I had to accept what they had
12 maj 2021
All is perfect!
11 maj 2021
Customer service lit asf🔥
Customer service lit asf🔥. Swift delivery with a great price.. No disappointment. I can recommend for friends and family ♥️.
4 maj 2021
Omdöme utan inbjudan
First rate from start to finish
The service from these guys is first rate!
They knew I needed the board and cart quickly for my grandsons 10th birthday after being let down previously by another company.
I ordered it at 4:30pm and it arrived as promised at 9:30am the next day!
Throughout the process, the guys kept me up to date with tracking details, photos of packing slips etc and links to the delivery company.
They then checked that I had received the item and that I was happy - Which I was - Obviously!
I can't fault them, I will definitely either use them in the future or recommend them to those who need their services
30 april 2021
Omdöme utan inbjudan
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