I am still waiting over a week later for my order after buying something that stated next day delivery - no one is getting back to to explain where my order is or offer me a solution! Be aware!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought five days ago with next day delivery. Utterly appalling. Lied multiple times about "DPD have it and lost but i don't have the tracking" / "it's stuck in customs". Phone number eventually got t... Se mer
Ordered the kids hoverboard and kart with their birthday money. One arrived with broken seat, not sellers fault. One week later replacement seat arrived and one day after using hoverboard is stopped w... Se mer
Företaget har svarat
Fast and prompt delivery. Hoverboard with gokart attachment came separately, could come same day though, was only 1 day difference. The hoverboard and ground bit too close to each other, could be the... Se mer
Företagsinformation
Skrivet av företaget
We bring you high quality hoverboard in the united kingdom with CE approved Charger, Uk based customer service, We also offer next day delivery to UK MAINLAND
Kontaktuppgifter
Manchester, Manchester, Storbritannien
- 01617060965
- service@hoverboardpro.co.uk
- hoverboardpro.co.uk
2,5
Dålig
245 omdömen
Ber kunder att lämna omdömen
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Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
UNPROFESSIONAL. STAY AWAY PLEASE
I ordered a hover board for my son which came damaged when I received. I immediately send pictures and videos and the person said they would contact me next day. Since then I have tried to nudge them a couple of times for a reply, but nothing. They know they would have to replace the board as it can damaged maybe during transit, therefore they choose to avoid me. VERY UNPROFESSIONAL. The least they could have done is called me back and tried to sort the issue out. It was a damage on the outside but it still works, and they could have solved it easily. But this company is not going to go far with such rubbish customer service. I WOULD SAY PLEASE STAY AWAY. IF your item comes damaged, they will ignore you and stop replying to your messages.
7 april 2022
Brill sevice
5 mars 2022
Bought a new charger from them and the…
Bought a new charger from them and the item came on time. They called me if I have received my item and it’s working perfect. Best hoverboard company.
2 mars 2022
Not really worth the 1 star
2 mars 2022
Svar från Hoverboardpro
Hello, Your charger was lost by the courier and we have issued a replacement to you.
NEVER buy from this company on their…
NEVER buy from this company on their website promise of free next day delivery. Ordered a hoverboard charger on that basis and eventually received it 8 days later after numerous emails, requests via messenger.
They don't respond to any communication.
Dreadful customer service.
3 februari 2022
Omdöme utan inbjudan
Svar från Hoverboardpro
Hello Tony
Apologies for the late delivery, its due to Royalmail held the battery parcel because its under prohibited item and we have sent you replacement next day after we got the letter from Royalmail.
Best hoverboard company
I cannot recommend highly enough. Fantastic high quality product. My 9 year old daughter loves it. The customer service is excellent.
24 januari 2022
Omdöme utan inbjudan
The Battery pack was as described…
The Battery pack was as described although it did not fit into the original plastic box (no matter) but now our 'Hummer' is alive again with a new, delighted owner. Delivery issue - not sure if HoverboardPro or DPD error hence I've knocked a star off!
21 januari 2022
My husband love the Kugoo g2 pro…
My husband love the Kugoo g2 pro electric scooter we bought last year June 2021. Thanks very much
20 januari 2022
Omdöme utan inbjudan
Item arrived quick and fast.
20 januari 2022
Omdöme utan inbjudan
Issues resolved under 24hours after…
Issues resolved under 24hours after complain. Very good products.
20 januari 2022
Omdöme utan inbjudan
Good communucations
Called me back when they realised they had a missed call from me - impressive in this day of online sales. I spoke to them to clarify something then ordered online. The Hoverboard turned up 24hrs later and was as promised. My daughter loves it - was an xmas pressie.
It would be great if they supplied some protective tape for the vulnerable edges or at least had mentioned this as an option but otherwise, all good.
18 januari 2022
Had to chase up order as I waited…
Had to chase up order as I waited nearly 10 days for a 2-3 day delivery. After contact my order was re posted and git delivered on time. I don't think the original order I placed was ever posted
18 januari 2022
Svar från Hoverboardpro
Dear Wayne Sharpe
thanks for your review, your order was sent out on time and it was returned back to because because its battery, we had to use another courier to get the item to you.
We are happy the battery finally work for you.
Thanks.
Initial problem. Solved quickly.
Initially Hoverboard didn't work on arrival. Contacted customer service. Rapid reply and sent replacement battery free of charge. Working perfectly now. Whilst disappointed didn't work well at start, the customer service and rapid sorting of the issue was excellent. They were really good at sorting the issue so would recommend as genuinely good service in the end.
15 januari 2022
Omdöme utan inbjudan
Lacking communication skills
I'm really unhappy with the service I have received. I ordered a battery on 30th Dec with a named day delivery of 31st Dec between 7am and 3pm. This didn't show up. I emailed them to enquire about my delivery and they apologized and said the pick up had been made early and my order was completed afterwards. I accepted this as it as new years eve. However, I have recontacted them on the 5th and 6th of January as I still haven't received it and they are not replying to emails. Better communication is needed as I am having to contact them to find out what is going on!!! I have no idea if I am likely to get my order.
6 januari 2022
Omdöme utan inbjudan
Svar från Hoverboardpro
Dear Trudi Steele
thanks for your review, your order was schedule to be picked up but the courier did not pick up on time and thats why there was delay.
We are happy you finally get the item.
Thanks.
Fantastic service and a great product.
Fantastic service and a great product.
I had a couple of questions, the team were fantastic. I will definitely use them again.
6 januari 2022
Omdöme utan inbjudan
Very quick response with any questions
Very quick response with any questions
Would use again
27 december 2021
Omdöme utan inbjudan
Lovely jobly
Lovely jobly, omg I love loveeeee ittttttt
Thank youuuuuuuuu
Stay blessed….
1 december 2021
Omdöme utan inbjudan
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