I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Se mer
Företaget har svarat
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Se mer
Företaget har svarat
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktuppgifter
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Storbritannien
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Utmärkt
298 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Availability of stock at a great price…
Availability of stock at a great price and the fact that I could pick it up the next day.
17 april 2026
Svar från Horizon Micromobility
Thank you for leaving us a review
Highly recommended
Highly recommended! Excellent shop with incredibly fast delivery—it couldn't be any quicker.
15 april 2026
Svar från Horizon Micromobility
Many thanks for your review - happy to hear your order arrived super fast.
Easy with great communications
6 mars 2026
Svar från Horizon Micromobility
Thanks for leaving us a review
Outstanding service from Horizon
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike is now fully assembled and works perfectly. Exceptional speed and service!
17 april 2026
Omdöme utan inbjudan
Svar från Horizon Micromobility
Hi - many thanks for your review. Glad to hear your bike is back on the road.
Ride On
The Customer Servics Team
Svar från Horizon Micromobility
👍 thanks for your review 😀
Svar från Horizon Micromobility
Thanks for your review 😀
No help or instructions on delivery
No help or instructions on delivery. Even after asking for delivery i was not given option for delivery. I had to pay for uber to pick the item from 50km away.
Communication was ineffective. All information needed was asked in separate emails instead of asking in one email.
Not very helpful stuff.
I was able to get the item somehow with paying extra and going through trouble.
27 mars 2026
Svar från Horizon Micromobility
Hi
Yes you supplied a delivery address that's how it works? Not sure what the issue was with your orders but looking at your account all the orders were shipped to the address you supplied and the shipping/tracking details were supplied for each item when they were shipped. If you need further details on shipping then this is shown on the Delivery Tab for the product. Please contact us if you have any further questions.
They put me at ease by answering any…
They put me at ease by answering any questions I had & then the process of buying the ebike battery seamless. I was informed of each step of the delivery & it arrived 5 days after I had ordered .
20 mars 2026
Svar från Horizon Micromobility
Hi Wendy - thank you for your review. Glad to hear your order arrived quickly.
Kind regards,
The Customer Services Team
Excellent service from order to…
Excellent service from order to delivery. They stock Bosch e bike parts, required blank plug for y cable due to controller upgrade.
26 mars 2026
Svar från Horizon Micromobility
Many thanks for your review
Svar från Horizon Micromobility
Thank you for leaving a review
ADO Air 20 Pro
ADO Air 20 Pro. This is my second purchase of a ADO product from Horizon Micromobility. Super Bike. Super quick delivery. Great Price. Well recommended.😀
18 mars 2026
Svar från Horizon Micromobility
Many thanks for your review and for placing another order with us 😀
Svar från Horizon Micromobility
Many thanks for your review 😀
The bike I ordered arrived safely and…
The bike I ordered arrived safely and fully assembled (except the pedals). The assembly and delivery are additional charges but worth the extra expense.
2 mars 2026
Svar från Horizon Micromobility
Hi Laurence
Many thanks for your review, we hope you get some sunny weather so you can ride the bike!
Great service
Received my engwe engine pro 3.0 fully assembled and I love it! Initially received the wrong bike because engwe sent the wrong one and they look almost identical the issue was resolved very quickly.
Thank you
19 januari 2026
Svar från Horizon Micromobility
Hi Ozan,
Many thanks for your review and sorry about the initial mixup!
Kind regards
The Customer Services Team
Engwe LE 20 cargo bike
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rear battery mount). Horizon customer service (Mat) lliased with Engwe and arranged pick up and delivery of a replacement bike. This time all was well and we are very pleased with our new bike.
2 februari 2026
Omdöme utan inbjudan
Svar från Horizon Micromobility
Hi Jon,
Many thanks for taking the time and leaving a review - we've passed on your comment to Matt in sales.
Kind regards
The Customer Services Team
Good service and fast delivery
Ordered an e-bike from Horizon micromobility. Wanted to use my bike to work voucher it was no problem they were so helpful and friendly and receive the bike only a few days later would recommend
10 december 2025
Svar från Horizon Micromobility
Hi Jackie,
Thank you for your recent review - hope you've managed to get out on the bike despite the weather.
Kind regards,
The Customer Services Team
Very friendly and helpful staff…
Very friendly and helpful staff helped me with everything and supported me with any help I needed. I really recommend this to everyone. Great shop with good prices and perfect service.
28 november 2025
Svar från Horizon Micromobility
Hello,
Many thanks for your kind words 😀
Great Service Great Prices Great Company
Ordered online, item was dispatched the following day and delivered the next, prices are most competitive and the comms are second to none, highly recommended this company to deal with. Thanks
29 december 2025
Svar från Horizon Micromobility
Hi,
Thank you for your review 😀
good
The pricing was good, and the postage was prompt. I will use your services again.
11 december 2025
Svar från Horizon Micromobility
Many thanks for your review
Svar från Horizon Micromobility
Hi
Thank you for leaving us a review
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.