Honeywell Omdömen 242

Worst product and worst customer service. We bought Honeywell RTH9585WF Smart color thermostat. Within month of installation, thermostat showed Sensor error. I tried to reach customer service via phone as well as online chat. I was waiting on phone line for 1.5 hr but not able to reach customer service. Same with online chat. NO body responded to my chat even after 1 hour.

I bought a ac unit from them. It worked about 4 months. They constantly gave me alot of lies and they do not accept their warranty. I don't know how they are still in business. Never buy a product from them!

Heater broke after 3 months occasional use. Not a cheap one either. There seems to be no way to activate a warranty claim. I tried online - obviously it's not Honeywell themselves - something called 'Helen of Troy!' Of course, Helen was responsible for bringing down the whole city/empire. Maybe this warranty company could be seen to bring down the entire group of companies it has conned into managing their warranties? Anyway - I digress - I filled in the details on email and pressed 'send email.' Nothing happened - not on Firefox, Safari, or Crome. Nice. Waste of our lives...

Marco was extremely helpful and knowledgeable. Was able to solve the issue with my online access to my thermostat. He is a valuable asset to your customer service.

After being on hold for an hour and 45 mins Honeywell disconnected the call...unbelievable.

Onze Honeywell T6 thermostaat is met geen mogelijkheid te koppelen aan de app.

Helaas wordt er door Honeywell niet op klachten ingegaan. Je wordt afgeserveerd met de opmerking dat je de stekker eruit moet trekken en weer terug in het stopcontact moet steken.

We wilden een slimme thermostaat om deze op afstand uit te kunnen lezen en bedienen maar dit werkt dus helaas niet. Ik heb spijt van deze dure aanschaf.

Tried to get tech support on both phone and chat, after 40 minutes I quit.
POOR SERVICE

It was the absolute worst experience. Spent hours and hours on the phone with Honeywell reps and never got the WiFi connected to my laptop, phone or iPad or any other device I own. In fact I had to reprogram the device as it changed the settings and it took over an hour on the phone with the rep to get it back to the original setting as it would only blow cold air. Never would I recommend this product.

Honeywell Resideo Customer Care DO NOT CARE. I was still unable to reconnect our wi-fi thermostat after trying all suggested solutions. Nov 23, 2020, I placed a call to Honeywell's Customer Care and was on hold for 2.5 hours and then my call was disconnected by Honeywell. If I call again, I will need to wait in line again possibly for another 2 hours and will get disconnected again. What is the point of reaching out for help?! I begin to suspect if Honeywell's Customer Care is staffed at all. Totally frustrating with this kind of in-name-only customer service. My rating for this company is 0 star. I hope we never had chosen this Honeywell thermostat TH8320WF product.

I would rate Honeywell a zero if possible. They have the most horrible customer service of any company that I know. Been on hold for 3 hrs & 4 hr for a live chat. Magically the live chat person goes away after says they can help. I finally said to heck with it & bought another brand thermostat & can honestly say I will NEVER own an Honeywell product. Only had this because it came with the new house. Horrible horrible horrible company!!!

No communication, waited for hours on the phone and tried it a couple of times during the day no one picks up, no reply to my emails. Don't even think about buying a product of Honeywell. Unfortunately can't get a negative review, it would be -5 stars.

Ik heb vijf jaar terug een Chronotherm thermostaat gekocht. Die stel je in en dan werkt het jaar in jaar uit goed, denk je. Forget it! Er zit een aantal knopjes op en één daarvan (om de temperatuur naar boven bij te stellen) is - als je op internet in de verschillende fora kijkt - wel erg snel kapot. Terwijl je de knop vrijwel niet gebruikt. Het verschijnsel is ook bekend bij de installateur. Een terugroepactie waard, zou ik zeggen. Maar blijkbaar niet voor Honeywell, want mijn mailtje met uitleg van het probleem en verzoek om support leverde de volgende reactie op: "Honeywell Home heeft helaas geen reparatiedienst. Standaard garantie op alle Honeywell Home producten is 24 maanden. Met vriendelijke groet, Rene Consumer Channel Resideo". Zoek het maar uit dus. Waardeloze service van een fabrikant die kwaliteit zegt te leveren. Ik zoek met de installateur wel naar een beter product.

Called said 2 hour wait to speak to someone.... Will be reporting to BBB.

Mijn vrij nieuwe thermostaat (<2jr) van Honeywell heeft een defect scherm. Dit is overigens voor mij niet de 1e keer. Hetzelfde euvel had ik al is met een andere thermostaat van Honeywell, dit werd echter na wat aandringen toch goed en vriendelijk opgelost. Klantenservice geeft nu niet thuis, die verwijst door naar de installateur. Deze is echter niet meer actief.. dus kastje naar de muur verhaal. Kortom, kies liever een ander merk.

Terrible customer support. Left me on hold for more than 45 minutes before I finally hung up. Simple issue relating to the water heather not working properly and a possible warranty issue.

Have been a loyal customer with these guys for over 40 years. No value to them for customer loyalty. Need to find another company.

If you are hoping to find a company that supports their products and loyal customers, keep looking.

Honeywell Home DC311N trådløs ringeklokke har vært en positiv overraskelse. Fremstår med høy kvalitet, enkel og rask montering, ingen ledninger og et flertall behagelige ringelyder.
Som alltid er det verdt å sjekke nettet for best pris. Store variasjoner på pris og ikke alltid at Prisjakt ol. har kontroll på beste priser i markedet.

I called honeywell support today for help setting up an evohome. I basically just needed to be told how to pair/bind the controller to the relay. A guy called David took the call. David refused to tell me how to do it and kept telling me that I should be trained. I asked to speak to his manager and he refused. I asked to speak with someone else and he refused. I was saying to him that I just need basic setup information and he then told me that I was apparently interuping him and he will end the call if I do it again. I asked if I was a homeowner looking for this advise what would he say. At this point he hung up the phone. The evohome seems to be as bad a system as their customer service. ** As an update, after figuring it out myself, all David had to tell me was to hold down the settings button to enter installer mode. He is so rude and so bad at his job. I really regret installing this for my customer as after only two weeks I'm back re binding the boiler relay because it mysteriously unpaired leaving the family in the cold. There is a cheap feel to all of the components and I would be amazed if the system lasts.

Telefonisch contact via kijkvoelbeleef punt nl. Dit omdat de CV niet aansloeg. Michiel vroeg hoe alles was aangesloten van begin tot eind. Inclusief aansluiting in CV zelf. Meldde toen dat ik de aders in de CV verkeerd had aangesloten op de printplaat.
Dit op zijn advies aangepast (Intergas 28/24 - 2009 - poort 11 en 12 OT) en werkte meteen.

I bought a open box water leak detector from amazon, was trying to set it up but the app told me it’s registered to another user and need to contact support.
I reached out to support and they told me because it’s a “security device”, I have to wait at-least 3 days for them to release it. I asked is it the same for a thermostat and they said no, a thermostat can be released right away.

I said that’s really stupid how they categorize their devices. I asked to be transferred to a manager and even the manager is useless. Kept going back to the same process process process. I said just because a process is made doesn’t mean it can’t be changed and it’s not always perfect. It needs to be changed because of age and need.

He (Alejandro) blew me off and gave me the generic reply.

In the end I boxed it up and return it to amazon. Got an dlink water leak detector instead for cheaper. Bye bye Honeywell. I do not and will not recommend this brand to anyone.

I want to get technical support for my thermostat, and on hold for now almost two hour, looks like no one will never answer because their website said close at 5pm cst. I have been holding since 3pm. two hours no answer.... what a bad company