Honeywell Omdömen 243

I want to get technical support for my thermostat, and on hold for now almost two hour, looks like no one will never answer because their website said close at 5pm cst. I have been holding since 3pm. two hours no answer.... what a bad company

Charles Arnold would turn in his grave knowing his bathroom pull switches MK made are now outsourced by HONEYWELL who took control of MK to CHINA manufacturers who then ship them back across the world to the UK. Made In England is what I want to see.

Really, forget it, DONT BUY!!!
Had a Honeywell system for our W-installation installed some years ago. if it works it works but once things are getting a problem you are really deep in the mud. Support sucks if at all support. and its unbelievably expensive, hourly rates of 150euro or more because there is always a software specialist needed to see whats wrong, spare parts are more then 200% of original purchasing price. Legacy support is something they have not heard ABOUT AT ALL. If parts fail that are no longer sold by them you are confounded to second hand market.
STAY AWAY is my advice

Bought a honeywell smart thermostat. Had an issue and the install guide said to call the support number for help with this situation. Working from home so no problem. Dialed in on hold while working. After 2 HOURS decided to put everything back in the box and return it. Bought a Nest. I wont buy any honeywell garbage again.

Bought a Programmable thermostat by honeywell.
The face plate broke off while installing.
Now only blowing air.
Should've bought the warranty, could've gotten my money back.
So cheap."Easy to use"Quite the opposite.
Makes sense, made in the usa. Despicable

Zeer teleurstellend product en service. Onze stadsverwarming-regelset Y-VC8015AG1100 maakte vanaf het begin steeds meer geluid bij het inschakelen en begaf het uiteindelijk net ná de 2 jaar garantie. Aan het eind maakte hij dusdanig veel herrie dat wij er wakker van werden (ratelend/knallend geluid). Weer een nieuwe moeten kopen, maar die maakte gelijk weer zo'n raar geluid. Honeywell gaf aan dat het aan onze vervuilde stadsverwarming zou liggen. Bij demontage van de klep bleek deze echter brandschoon en gemakkelijk met de hand te bedienen. Toch maakte de motor telkens het nare geluid. Bij demontage van de oude motor van de Honeywell-klep bleek er binnenin een stuk afgebroken te zijn, waardoor de motor niet goed zijn werk kon doen. Het hele bewegingsmechanisme van deze motor om de klep te openen blijkt erg slecht geconstrueerd. Veel te zwak en te veel speling. Vandaar dat de nieuwe motor hetzelfde geluid al weer maakt en dus ook geen lang leven beschoren is. Honeywell verschuift het probleem naar de installateur (ikzelf dus) en laat ons aan ons lot over.

My family bought a portable Honeywell Dehumidifier 70 pint for use in the basement of our lake house in 2015. The Honeywell Store Customer Service was always available to us through their 800# for any question we had with setup or maintenance. Recently, the Dehumidifier stopped working. We called Customer Service and submitted our complaint and purchase documentation. Honeywell has replaced our unit with a new 70 pint unit. There was no hassle or unreasonable requests from Customer Service. They were prompt, giving email updates and follow through shipping. My family is more than pleased and highly recommend doing business with the Honeywell Store.
Thank you, Happy Customer in KY

Received a used full face respirator. It had already been opened and it had hairs on it.

We telephoned about our gateway sent photos as requested
Heard nothing back
Rang the next day they hung up on us!!😡

I have been calling Honeywell and Resideo Company for over two weeks unable to reach them.I tried all the companies phone number left messages,never got call back till today.I have mftr warranty for 60 months for the product HZ221 TrueZone Thermostat for 2zone used for A.C.I called builder new built in 2016 and called certified A.C guy from reputed co.I was told under the warranty send it back to the co.I send so many emails so far no reply requesting them to please have somebody call back as we have senior citizens family at home.Without A.C over two weeks.I hope this message reaches to the Management people to trained their employees and assist customers in solving problems.I had to order parts from online and pay out of pocket expenses cost me $150.00.

Well wouldnt even give these people 1 star if it didnt force me to called them waited on hold for 15 min before gave me option for a call back in order then when they called back 1 hour later they put me on hold after an hour of being on hold i gave up and hung up no customer service you guys suck and i will never ever buy your crap again

I do not know if you have purchased one of their Lyric smart thermostats lately, but these products should have never been produced. They won't stay attached to the wall and are very difficult to connect to the internet. Honeywell released this product about 4 years ago without any documentation. They said it was so intuitive that it did not need documentation. HA HA HA

The Honeywell brand used to stand for QUALITY. I guess quality is in Honeywell's past.

Seems everything I buy made by Honeywell doesn't work very well then breaks and I have to junk it. Most recent one is a little desktop humidity gauge was never very accurate now doesn't do anything, it was cheap ($25). Before that was the whole house steam humidifier (not cheap $1000.) There's one born every minute and sometimes it's me.

Would give a negative 5 review of honeywell products but because of this scale I am forced to give it a 1. I had a honeywell air purifier a few years ago with hepa filter. It was useless. Did nothing to help allergies and the customer support to buy replacement filters for product was nonexistent. I thought I might give them a second chance and got a tower fan. Broke 1 day after warranty. AVOID ALL HONEYWELL PRODUCTS. They are a waste of yout hard earned money. You are basically flushing your money down the toilet!

Was looking for some advice on their products, a pet friendly sensor to replace my standard ones for recently purchased Honeywell home alarm system. They basically said contact your security installer (which is me of course). Felt like they just wanted to fob me off as not their problem. Terrible customer service!!

T-10 pro
Zero wasn’t an option,worst customer service, my unit is 4.5 degrees off per installer, and it only half the time switches the mode from heat to cool, I’ve come in found the temp on the thermostat 76 and it in auto mode set 69 -72. How it jumped above and never kicked the Cool on. Customer service tried to BS me with the temp is an average on the unit and had me calibrate it to the max at -3 degrees when it’s 4.5 withe techs gauge and 6 with mine. I will keep fighting with them till they send me a replacement unit. Never order through ACdirect either no return policy if opened. Even if unit is defective. They sent me to Honeywell. The tech said he hadn’t seen a unit that bad before. Now this the review I submitted to Honeywell/Resideo they didn’t approve my review for posting.

**Avoid Avoid Avoid**

The products are not bad but zero support, so be prepared if things go wrong you will be left high and dry. have been in the heating industry for over 20 years and never had such bad support system from a company, all other companies offer good or reasonable after-sales support, Honeywell will not help you at all they will just direct you to the manual and tell you to read it, VERY VERY POOR customer service.

Third-party company not Honeywell. BAD CSR JENNA McLaughlin. Who doesn't follow Honeywells company policy or values. Still have not had order processed yet.

Had a thermostat break just outside of warranty. I was told to send it back to them (freepost) they then investigated the product and sent me a new one. All pretty seamless!

Every product I buy from them (pedastal $70 fan, $60 heater, $49 heater) automatically break, start making ANNOYING noises, JOB SECURITY [not me putz] NEVER again this scam artist WANNABEE apple company. Glad they aren't smart/don't have updates...