Home Repairs 

I rang to ask for a plumber to help with a leaking kitchen tap. I was told that the booking fee would be £102 including VAT. At no point did the gentleman making the booking tell me that this was non refundable. 5 minutes later I rang back as I had realised that I have insurance to cover the problem and would no longer need the visit. I was then told that the booking fee was non refundable. This is absolutely outrageous, no expense was incurred by the company in the 5 minutes between the booking being made and trying to cancel it. I am a pensioner and cannot afford to lose that sort of money.

Don’t use this company as they charge you £118 just for booking a repair man, then when you get a repair man there is another £118 charge for them to come out.

This company pry on OAPs with their "OAP discount available" on their awfully made website.
They claim to have 5 STARS, but this is also a lie- you cannot click the link to see these reviews... but just look below to see the truth!
They claim they will send you a plumber (or builder or whatever craft you are after) on the very same day- but this is a lie.
They took my aunt's bank details to pay for the plumber, but soon sent her a text to say "your non-refundable booking fee has been charged".
This was never discussed on the phone.
She realised as soon as this text came she had been scammed.
Needless to say a plumber did not turn up.

We are now going through the bank to get a chargeback for no services rendered - it does not matter that it sayd "non-refundable", they did not provide the service.

IT IS A SCAM ! DO NOT USE THEM ! REPORT THEM
Agree with all reviews, just a scam, they (Jack) lied to us, they threaten us, they harassed us, they charged us 106.92 pounds for no services. They just called a plumber, who did not find our address the first time and charged 50 pounds just to install a washing machine, and could not take the old one back, as agreed, in fact the plumber arrived in a Mercedes cabriolet, not the van than you can see on their website ...

Part of our roof on an outhouse blew off on high winds. Contacted this company and payed £90 for an alleged booking with a local tradesmen. First one apparently broke down and couldn't make the visit. I then received a text to say another tradesmen would me out today. Suprise surprise he couldn't find our property. Absolute scam of a company. I have now started a chargeback on my debit card against this scam of a company. Please please do not make the same mistakes that I and it seems plenty of others have and avoid this company at all costs.

SCAMMERS

Avoid like the plague! As all other reviews have stated they take your money and they promise to get you an engineer out! When you chase them they make all sorts of 💩 excuses up and basically you end up with no service at all. Report them to trading standards if you get a chance to

Complete scam. This company take your money and then forward your details on to a second party who never turns up. They refuse to refund you and will not talk to you if you complain, they either hang up the phone or put you on hold and leave you there until you go away. Horrible people, scum of humanity, no better than common criminals. They basically stole/defrauded me of £118.18 to provide a service that they had no intention of providing. How people like this sleep at night I will never know. Currently seeking reimbursement through my credit card company. THIS IS A GENUINE EXPERIENCE OF THESE PEOPLE, I HAVE IN NO WAY BEEN HIRED TO WRITE THIS FABULOUS REVIEW.

This is a scam operation. Do not use them! I have asked my credit card company to reimburse my money as despite numerous attempts to get in touch with this company to resolve the fact that NO ONE EVER TURNED UP despite me paying £90 for being introduced to an engineer. The engineer sent me a couple of texts with lame excuses for not turning up but I've heard nothing from him or this company since. They just take your money and provide zero service. THIS IS A SCAM OPERATION! 02/12/

Total scammers and liars ..do not use them ..102 £ to book a local plumber ..was assured they were local ..they are a call centre based in Kent ..they then find a local plumber ..

Agree with all reviews. Total scam! Paid £85 plus vat and was informed that this cost included labour and only parts would be additional fees. Plumber arrived did a great job however he requested money yet no parts were required. You are basically paying £100 admin fee for them to contact a local pumber! Shocking!

Never use this company - is this a scam??? Promise to send an engineer for an urgent job, nobody ever comes and they refuse to refund. Disgusted!

Absolute scam I was called by them to do a job for a vulnerable lady with a disability and her disabled son she was completely confused by the process which is understandable as I was when they explained to me how I had to charge her a further £65 which is what I charge when they had already taken £90 pounds off her what a joke they need to be Iocked up the lot of them how is this allowed I am shocked 😳 do not use and report them

AVOID AVOID AVOID this company deserves 0 Stars
They give themselves 5 stars on their own website but the reality is very different.
Moving into a new home is stressful enough but to discover that we had no working central heating or hot water and it was -2 inside and outside we were desperate to find a heating engineer.
After calling a few of them to no avail I found this website, they were very helpful and after a few moments informed me that they had a heating engineer who would be able to come out before 5pm that day, they sent me a text with his contact details and I immediately called him to get an approx time, he informed me that he did not agree to come out that day and had infact told them there was zero chance of him getting out for at least 4-5 days, this was not what Home Services & Repairs had promised if they had told me that to begin with I would have continued my search instead I paid them £118.80 for a service that they could not fulfill and refused to reimburse me.
I later found out that they are simply a call centre and when anyone enquires they have a bank of experienced tradesmen they call on to carry out the repairs, they do not employ them, simply pass on details of the work needing done and you then pay the tradesmen - if they come out that is. This would not have been an issue since we were so desperate to get a heating engineer by that stage I would have happily paid them as well but to pay Home Services & Repairs for something that they could not and would not be able to do was in my opinion fraudulent.
We did eventually get someone to come out the same day, but feel very unhappy that this company is taking money from people promising a service that they simply cannot supply.

 Do not use. I was with my vulnerable father and he had the lights and the power go off, so I phoned for an emergency electrician.  Initially they were really helpful and they said yes certainly there would be an engineer sent out by 12 o’clock. All I had to do was pay £100 and they would send the engineer out I paid this and then immediately afterwards I got a text saying that this was nonrefundable. I was slightly concerned but still wasn’t too bothered as I thought at least the engineer will be out by 12 o’clock. Shortly before 12 I had a phone call to say the engineer had broken down in his van and they would no longer be able to get them there by 12. I asked for one with the nearest engineer be there and they said they don’t know I asked for immediate return of the money and they declined and they refused and they said that they would provide an engineer but it would be within two weeks. I said this is unacceptable but they have still not provided any of the cash reimbursement. This is total abuse and exploitation and I’m really concerned about my father and anyone else who comes across as website do not use at all.

I booked a service and paid £180 was not explained terms and conditions and that the fees were non refundable and just before 3 minutes to when the engineer was promised was told he can not come due to personal reasons and when I called the following morning was told they provided a service and can not refund my money and that they can share the engineer details after my fridge being fixed by another genuine company who fixed the same day!

Total scam company please avoid contacting them!