Home Repairs 

Scammed a 84 year old widow pensioner out of £90.00 for services not provided. Took card details before the job was completed and debited account. Reported to bank and to the Police avoid these disgusting cowboys at all costs.

This company should be shut down . Get BBC watchdog on the case

Do not have any dealings with these scammers!!
We paid £60 for a booking fee to get a local plumber out.
When he came he charged ANOTHER £75 for five minutes advice and did nothing
Discovered he lived 70 miles away. Local !!!

ABSOLUTELY A SCAM - STAY AWAY. Elderly parents conned into getting cover with this outfit - came through as a blinds company on the credit card! Got the money back for them. Twelve months later they phoned again - said they couldn't take payment as it was declined - when he explained why they tried to charge him to stop the cover!! He paid bless him and we had to go through the same process again. Now they've rung after another few months to say payment was declined......not a chance considering I'm still waiting for the manager to call back after the last call

This is a disgraceful outfit - would give it 0 stars if I could.

They charged me £91.80 including VAT up front - I understood that this was in effect a deposit. I specifically asked how much on top of this to replace a small pane of plain glass, and was told "£10 to £200 depending on what was required" I certainly didn't understand that what I was paying was an introduction fee, and when I was presented a bill for £140 by the man who completed the job I expressed surprise.

When I raised the matter with Local Repairs aka Home Services & Repairs Ltd I was told that the bill presented by the tradesman fell within the 'estimate' I was given, so why was I complaining? I am making a referral to Trading Standards because this is simply outrageous. The 'estimate' was misleading - deliberately so I suspect - because no tradesman will turn up for £10, so it was not unreasonable for me to believe that I was paying for the initial call out and that materials/extra time would be added on.
They don't communicate by email, and the texts I got are ambiguous about what you have actually paid for - again, one suspects deliberately so.

I would add that neither of the tradesmen allocated to my job was in any way local to where it was.

In a nutshell - AVOID

This is a scam company! Stay away from these people!

Called them as just moved into new house needed appliances connected charged £118 for same day service later they called to cancel as couldn't get an engineer heard nothing since so phoned somebody else to do it complete and utter disgrace that this is allowed to carry on

Scam wanted £103 just to phone plumber
Had to go to bank to fight to get my money back Stay eay

I was horrified to be charged £90 for an 'introduction' to a builder. One turned up and promised he would send an estimate. I never received one. I complained and was told they couldn't give me a refund as an engineer had called. They said eventually I could have a 50% refund and they would send another engineer. I have to pay them separately. Their website does not mention the fee payable before you start which I think is scandalous. I await my new engineer.

Only gave them 1 star because I couldn't give them a zero!
Wife paid £118 for a locksmith call out, same day emergency service. Phone booker somehow managed to get a totally different address, but this was really irrelevant as later that day was told they wouldn't attend as they were off sick. Following day appointment was missed because they 'said' they had an emergency call out which obviously trumped our requirement. Next appointment they didn't turn up because they said they had a broken down van.
Totally unacceptable service, avoid at all cost and try and support your local trades people.
Had a local locksmith turn up at the time they said and resolved the issue for £80. Also much cheaper than the £118 booking fee and charge that their tradesman would have made to us if he had been bothered to turn up.
Did get a refund, but also found out the tradesman that never arrived had booked the job as completed.
Awful, awful, awful experience....don't touch these with someone else's barge pole!!! The only positive thing I can say is they did refund the booking fee

I don't know how they got my number, maybe off Rated People. They took my payment today and then I realised it didn't seem right, then I saw these reviews. I went to my bank and got the money back. Since then, they've left me a voicemail saying there's been a delay today and they'll be at mine tomorrow. From the reviews I'm guessing they won't be. If you see this and it's happened to you too, make sure you report it. I'll be getting in contact with trading standards

This is nothing but a con company
My wife was not told she was only paying a booking fee when she Telephone them. £90 just for them to arrange a plumber Only found out when they sent her a text

Where are Trading Standards to close these people down?

Need a chimney sweep, go elsewhere. They are the most underhanded business I've ever had the misfortune to have called. Ashford is a long way for a disabled veteran from Liverpool. But I will see Ian John Hawkes in person. And tell him face to face about his corrupt service. 🙄

Elderly parent thought she’d paid £99 for a call out which didn’t arrive in the time frame or extended time frame. So she cancelled the job saying she’s get a new machine instead- only to be told she wouldn’t receive the full deposit and they would try to give something back but they had made calls on her behalf even though they had resulted in absolutely nothing!! The service she paid for was not delivered so she needs full refund. Following my call this morning- a full refund was promised. Shame I needed to jump in to defend her rights! Update a week after the service was not delivered - still not received the full refund - only half. Also although expecting £99 to be taken from her account - actually £118.80 was taken. Was advised I could not speak to accounts to make sure this was in fact being processed. Update again over a week since the incident- still no full refund. Update 11th March - refund finally received.

Took £106 booking fee when plumber cancelled. Been over a week and they refuse to say when they are refunding my money?. I’m a carer looking after disabled husband, and they just put the phone down and say they don’t know when I should receive monies owed.

SCAMMERS - DO NOT USE! We paid £90 to this company to arrange for a carpenter to work on a particular day. We were told he would arrive same day, and he didn't show up. The company then failed to pick up the phone. Disputed payment with credit card, as service paid for never materialised.

As an independent heating engineer asked to fix a warm air unit they told me customer would psy me directly but they had already took payment from the customer ignored any further calls and texts.
Pleased to say customer was able to do a bank indemnity as miss sold goods or services and got his money back next day he offered to pay me instead I opted to him donating £40 to the local food bank

Avoid this company. You pay them booking fee 90 pounds to find you the tradesman. Then the guy comes taking another 90 pounds for 10 minutes to do the diagnostics. Then have to pay for whatever extra for the job. Whatever! Don’t know how they even still exist. Absolutely rubbish!