Holmes Place Omdömen 

Leider ganz schlechter Service.
Nach Clubschließung aufgrund der Corona-Maßnahmen, entschied ich mich für eine falsche Kompensation und wollte diese gerne ändern. Ich habe bereits mit drei Mitarbeitern telefonisch gesprochen, die leider "nichts dazu sagen können, aber es meldet sich jemand". Seit Juni warte ich auf einen Rückruf. Ich habe auch mehrere Emails geschrieben, mit der Bitte, sich bei mir zu melden. Auch, wenn es nicht möglich sei, fände ich eine Info ganz nett. Bis jetzt nichts. Wobei – doch, denn mein Monatsbeitrag wurde ohne Begründung erhöht. WTF? Schlechtester Club, ever. Null zu empfehlen und ausschließlich an Neukunden interessiert. Bestandskunden dürfen keinen Service erwarten. Ich hatte im Holmes Place auch eine Zeit lang Personal Training. Die Trainerin teilte mir mit, sie hätte gekündigt. Hätte ich nicht mehrfach nachgefragt, würde ich wohl heute noch darauf warten, diese Info auch vom Holmes Place zu bekommen. Einfach nur schlecht. Zum Glück habe ich gekündigt.

Könnte ja eigentlich schön sein, aber der Platz ist reine Abzocke, die AGB's sind in Wahrheit so kundenUNFREUNDLICH, dass ich dringend empfehle, das Kleingedruckte vor Vertragsabschluss zu lesen. Man MUSS z.B. einen Coach buchen, ist Bedingung und kostet natürlich mehr ... nicht mein Stil. Auch können Kündigungen nicht persönlich im Holmes Place Klub, sondern MÜSSEN per Post erfolgen. Habe ich gerade erlebt.

DO NOT JOIN THE GENDARMENMARKT HOLMES PLACE!
I was verbally misled when signing up about several things in the contract.
Then higher amounts of money were deducted from my account without notification or permission.
And customer service either does not respond or makes it clear than any issues are actually just your own fault.

Just set fire to your money, its less stressful than this place.
Impossible contract to get out, price gets exorbitantly increased, And all of this during Covid times when I just don't even have the income for this.
This has been going on for months and I am so upset and angry. Please just don't get involved with this wretched place

War viele Jahre lang Mitglied (muss jetzt leider aufgrund eines Umzugs austreten..) und zu jeder Zeit äußerst zufrieden! Gibts Nichts worüber ich mich beschweren könnte. Vielen Dank für alles!

Ich habe vor 2 Wochen meine Kündigung geschrieben bis heute keine Antwort nix !
Finde das eine bodenlose Frechheit so mit Kunden umzugehen. Nie wieder Holmes Place

Ich war internationales Mitglied und versuche seit mehr als einem halben Jahr die zugesagte Rückzahlung ungerechtfertigt eingezogener Mitgliedsbeiträge ( nach Still-Legung Vertrag und Kündigung ) zu erhalten. Extremer Aufwand für mich mit unzähligen e-mails und anderen Kontaktversuchen ( Verwaltung Deutschland / Herr Gustin ), die größtenteils nicht beantwortet wurden. Eine Ausrede war, daß die elektron. Verwaltung fast zwei Monate ausgefallen war !!!???
Telefonisch NIEMAND erreichbar, - und die Verwaltung Österreich verweist nur auf Deutschland ...

Dass Sie sich auf Ihre Inkompetenz und den schlampigen Zustand des Gyms ungeheuer viel zugutehalten, ist ja bekannt. In der Tat haben Sie in dieser Hinsicht auch allerlei vorzuweisen. Wenn Sie aber schon zu blöd sind, um Poolschließungen so zu koordinieren, dass sie im Voraus angekündigt werden können, sollten sie KundInnen doch zumindest am Eingang darüber informieren – bevor sie sich umgezogen und geduscht haben. Wie sollen Ihre KundInnen denn das viele Geld verdienen, das Sie brauchen, um Ihre steilen Preise zu zahlen, wenn Sie mit deren Zeit so verschwenderisch umgehen?!

Charged me the wrong monthly amount on month 2 of my contract and didn´t reply to my question regarding this upon repeated reminders for almost a month. Bad customer service!

I am writing this as a public and informal complaint about the customer service we have experienced at Holmes Place Oeiras Parque in Portugal.

We recommend any foreigner (or Portuguese national) to consider this following post before signing up to Holmes Place (a globally operating chain) with it’s self proclaimed slogan ‘’A place to get you the most out of life’’ and boasts of a ‘’Premium Service’’

As an overview, my partner and myself work internationally as Dj’s and Music Producers and have used gyms all over the world. Moving from London to Portugal this time last year we had no idea what to expect from the standards of customer care here, but this particular case has left us VERY DISSAPOINTED.

Issues we have encountered range from customer service, equipment use, emails being unanswered and now most shockingly our gym wear!

This complaint is not aimed at every staff member, as some are polite and respectful. It is however aimed towards Holmes Place as a company, the gym manager at Oeiras Parque and a percentage of the staff there.

As new members starting the gym last year we were greeted, or not as it is in this case, with quite a cold reception from the vast majority of the staff members. We put this down to the immaturity of certain staff members, un-worldliness or maybe just because we are foreigners who do not speak the language and thought that after time this would improve.

From receptionists not turning around to say hello as we checked in, to ‘Member Interaction’ staff refusing to greet us, smile, say hello or make eye contact when crossing our path… it was made evident they intended us to feel unwelcome there.

Our first interaction with the gym manager came after we wanted to bring the above matter to his attention. He was very responsive and seemed to sympathise and even knew which members of staff were the problem. He said he would sort this issue out and we had every faith that he would.

Nothing changed.

Our second interaction with him was after being told by staff members that we are not allowed to use the spin bikes in the studio. We made it clear that we were using them because the only two that are available on the gym floor were either in use or often badly maintained. We were told that under no circumstances were we allowed to use any of the 30 or so bikes that sit dormant in the studio all day. We were assured that a 3rd bike would be available on the gym floor. When asked why we were not able to use the bikes in the studio, the answer was simply ‘’these are the rules’’.

No 3rd bike ever appeared.

Today the final interaction came. A new member of staff who we have never seen before approached us, while in the middle of completing a set of weights, and with barely an introduction informed me that I was breaking rules by wearing a cap in the gym! (To clarify this is an Adidas sports cap sold in a sports shop worn for personal reasons). When we asked why he simply said ‘’these are the rules’’ and would not give any further information or reasons for this.

So again we asked to speak to the gym manager to clear up this situation. The gym manager took the same stance ‘’these are the rules’’ without giving any more concise reasoning or explanation. We asked if we can take the matter up with higher management and the answer was ‘’we can not give out numbers of Holmes Place head office’’ and that there is an email address if we wish to talk to anyone further.

The gym manager was being anything but kind, responsive and friendly, he actually was obviously distracted and made it clear that there was another meeting he wanted to get to that was more pressing than ours. He simply kept saying ‘’these are the rules’’ and ‘’there is nothing I can do’’

We explained how the sports cap has been worn for most of the year and not one of the gym’s staff, including the gym manager himself, has ever mentioned it before he again had no explanation to give us.

He then said that there are clear signs all over the gym stating ‘no hats allowed’ we said we have never seen any such signs and shockingly his retort was ‘’I am not obliged to have these signs in English’’ quite a statement considering Holmes Place is originally a British Health Club chain.

It is also important to point out that upon signing our contract we were never made aware of these apparent rules and regulations.

We tried to mention the other unresolved issues (staff, equipment, ignored emails etc) with hopes that he would have some understanding and treat us like respected paying customers who matter, but this did not happen today so we had no choice but to ask to cancel our memberships and be refunded the month in advance we had literally just paid.

… and of course he said ‘’No we can’t do that’’ and again the now familiar ‘’these are the rules’’

The reactions of the gym manager started to feel hostile, to the point of feeling like we were back at school having to face a head teacher, which is not something you expect while trying to relax and work out at a health club for adults.

It would be easy for the gym manager to just see us as numbers, trouble, serial complainers or whatever he chooses but in reality we just wanted a nice and friendly atmosphere to train in, with polite staff, have accessible equipment and the right to wear our normal gym attire without being harassed.

Our frustrations and have complaints have only been fueled by his inability to provide us with valid solutions to the problems we have raised and the frequent use of the statement “you can’t, no, these are the rules etc.”

When taking into account the gyms branding ‘’A community to help you thrive’’ and the premium price we pay to use it, we expect a certain level of treatment and have definitely not received the type of service we feel is appropriate.

Keep in consideration that there are plenty of locally situated gym chains in the area that charge a tiny fraction of what we have been paying at Holmes Place.

To make today (My birthday) really special we received a ‘’Happy Birthday’’ phone call from a staff member at the gym office… SPEECHLESS!

Who needs a stranger calling them to say Happy Birthday when you can’t get a smile or hello when you actually attend the gym?

This experience, mainly down to the gym manager and his lack of customer service skills and inability to take command of his team has left us with a very bad impression of the Holmes Place brand. It seems to simply be a bureaucratic money-making machine who have no real interest in or care for the people who actually keep the company running. THE CUSTOMER!

Oh and one more thing, Holmes Place do not reply to customer emails.

Goodbye Holmes Place. It’s been average to BAD knowing you.

Holmes Place Berlin-Schlossstr.
Völlig überteuert- Abzocke
1. Von 6 Monaten funktioniert der Fahrstuhl 5 Monate nicht, wird repariert geht kurz danach wieder kaputt
2. Es kann nicht gelüftet werden, weder auf der Trainingsfläche noch in den separaten Trainingsräumen. Die Fensterfront, auf die die Sonne den ganzen Tag draufknallt, kann auch nicht abgedunkelt werden…Training im Gewächshaus ohne Pflanzen, die noch für bessere Luft sorgen würden
3. Seit einem Jahr sind die Hälfte der Duschen bei den Männern durchgehend und 2, manchmal 3 bei den Frauen kaputt.
4. Das Schwimmbad ist auf den ersten Blick sehr schön, nur wird es selten gereinigt, das Papiertaschentuch von letzter Woche schwimmt immer noch inzwischen in kleinen stücken durchs Bad.
5. Die Geräte sind veraltet einige sind kaputt, das interessiert aber niemanden.
6. Das Personal ist oft dumm dreist, dumm frech. Einige sind noch bemüht, aber dumme Sprüche sind die Regel.
7. Auch in der Frauenumkleide, -dusche und –klo putzt oft ein Mann.
8. Ab 17.00 ist das Studio völlig überfüllt.
9. Matten werden nie gereinigt, mensch sollte sich seine eigene mitbringen z.B. Yoga wird barfuß drauf gemacht. Es ist wirklich eklig. Auch im Ruheraum liegen Leute nackt ohne ein Handtusch o.ä. drunter zu legen auf den Betten…brrr
10. Der Vinyasa yoga-Trainer unter der Woche hat weder Ahnung von Yoga noch weiß er was eine Vinyasa überhaupt ist. Inzwischen unterrichtet er wohl Di bis Fr. jetzt weiß ich auch warum man sich beim Yoga die Knochen kaputt machen kann. Eine bodenlose Frechheit.
11. Viele sind sauer, ich glaub aus Frust werden Müll und Handtücher rumgeschmissen und (Klein-)Geräte verschwinden.
12. Geklaut wird alles was nicht niet-und nagelfest ist. Ich war in der Sauna und meine Edel-Wasserflasche stand davor, wie der Kulturbeutel einer anderen Frau. Als wir rauskamen war beides weg.

Ate agora tudo correu bem no HP de Coimbra.
Adoro o ambiente e é bem frequentado. Vale a pena face a outras opçoes.

I am reviewing Holmes Place (HP) Portugal (see also portuguese version after the english one).

During my registration they are very friendly and it is all facilities and flexibility.
I was told that I could use all HP clubs and the person who talk to me even asked me where I lived and when I told him the place, she said that I could even go swimming in the pool at the Cascais Club. She told me to ask the front desk for a free pass for that purpose and that's what I did and they gave me an HP Free Pass. After 3 months the Club Oeiras SPA was in maintenance for 1 week and then I resolves for the first time to experience the Cascais club. I arrive and see that I had to pay the parking, which if I go for 2 days a month would imply an increase in the monthly rate of about 10%. I went to the reception of this club and asked if it was correct, because when I had registered I had not been notified of anything. They confirmed that it is so. Then I asked for the Complaint Book. Came the manager and tried to sensitize me that the parking was only for those who signed up for that club and that they had few seats and more "sales talk". I made the complaint and walked away. On the way home, I get a call from the manager of the Oeiras club where I am registered, to let me know that I could not even go to the Cascais Club. We scheduled a meeting for the next day. When I arrived it was also present the person who had sale my registration. After denying everything she promised before and because I do not have patience for this kind of people, I proposed that since I had been tricked, I would settle things and stop being a member of HP without penalty for loyalty. I was told by the manager that for this reason it would be very difficult, if not even impossible such happen. I was still told by the manager of the Oeiras club that the club in Cascais was of another level and therefore more expensive !!!! Good publicity for his club. He do not even realize that the problem on my part is not money but rather be deceived. I asked for the book of complaints and denounced the misleading practice of hounding customers during enrollment. Almost a month has passed on these two complaints and I have not received any communication from HP.
So whoever plans to sign up for HP ask all these questions related to parking and use of other clubs and several times because they are never clear on the subject. Then demand that this be written because the contract that we sign in good faith with a lowercase letter that no one reads because we are in good faith, we trust what they tell us and we sign it. Then what counts is the contract and this is always the excuse they give us, that ee signed a contract. Do not be in a hurry and take the contract to your home, read it carefully and then come back to negociate. Do not fall for the lie that later the costs are more expensive, because that is not true. As long as you do not get your inscription, sympathy and facilities are always the attitude of the sales person.

Holmes Place Portugal
Quando me inscrevi no Virgin Active em Oeiras esta tinha acabado de ser comprada pela Holmes Place.
Durante a inscrição são muito simpáticos e é tudo facilidades e flexibilidade.
Foi-me dito que poderia utilizar todos os clubes do Holmes Place e a pessoa que me atendeu até me perguntou onde morava e quando lhe disse o sítio, referiu que então até podia ir nadar à piscina do Clube de Cascais. Disse-me para pedir na recepção um pass para esse efeito e foi o que fiz e deram-me um HP Free Pass. Passado 3 meses o SPA do Virgin Oeiras esteve em manutenção por 1 semana e então resolv, pela primeira vez experimentar o clube de Cascais. Chego e vejo que tinha que pagar o estacionamento, o que se fosse 2 vezes por mês implicaria um aumento na mensalidade de^10%. Dirigi-me à recepção desse clube e perguntei se era assim, porque quando me tinha inscrito não me tinham avisado de nada. Confirmaram que sim. Então pedi o Livro de Reclamações. Veio o gerente e tentou sensibilizar-me para que o estacionamento era só para quem se inscrevia naquele clube e que tinham poucos lugares e mais conversa de chacha. Fiz a reclamação e vim-me embora. A caminho de casa, recebo um telefonema do gerente do Virgin Active de Oeiras, a dar-me conhecimento desse facto e de que eu nem sequer podia ir ao Clube de Cascais. Marcámos uma reunião para o dia seguinte.Quando lá chego estava presente também a pessoa que me tinha feito a inscrição. Depois de negar tudo o que tinha prometido e eu não ter paciência para este tipo de pessoas, propus que visto que tinha sido enganado, gostaria de resolver as coisas e deixar de ser sócio do HP, sem penalização pela fidelização. Foi-me dito pelo gerente que por este motivo seria muito difícil, se não mesmo impossível tal acontecer. Ainda me foi dito pelo gerente de Oeiras que o clube de Cascais era de outro nível e por isso mais caro!!!! Boa publicidade para o seu clube. E nem percebe que o problema da minha parte não é dinheiro mas sim ser enganado. Pedi o livro de reclamações e denunciei a prática enganosa de caçar clientes durante a inscrição. Passou-se quase 1 mês sobre estas duas reclamações e ainda não recebi qualquer comunicação por parte da HP.
Assim, a quem pensa inscrever-se no HP pergunte todas estas questões relacionadas com estacionamento e utilização de outros clubes e várias vezes porque eles nunca são claros no assunto. Depois exijam que isso fique escrito porque o contrato que assinamos de boa fé com letra minúscula e que por sermos pessoas de bem, confiamos no que nos dizem e assinamos, não diz nada. Depois o que vale é o contrato e é sempre essa a desculpa que nos dão. Que assinámos um contrato. Não tenham pressas e levem o ciontrato para cas para o lerem bem e só depois voltem. Não caiam na mentira de que depois a prestação fica mais cara, porque isso também não +e verdade. Enquanto não conseguirem a V. inscrição a simpatia e facilidades são sempre muitas.

la succursale de lausanne, il y a des hauts et des bas. propreté moyenne, accueil un peu trop orienté sur le chiffre d'affaire, ensuite on vous zappe.

Machines pas mal.

Hochpreisige Fitnessstudios, welche die Qualität nicht in jedem Fall gewährleisten. Man könnte den Eindruck bekommen, sobald sie das Geld haben, interessiert sie der Kunde nicht mehr.

- Bei weniger als drei Teilnehmenden werden Gruppenkurse abgesagt (Holmes Place Oberrieden)
- Management reagiert nicht auf wiederholte Anfragen (obwohl dies zugesichert wurde (Holmes Place Oberrieden)
- Saunaregeln werden geändert ohne Mitglieder richtig zu infomieren - ein Zettel für ein paar Tage and der Garderobentüre ist nicht optimal. (Holmes Place Oberrieden)
- Das Feedback im Newsletter wird gewünscht, reagiert wird darauf allerdings nicht (Holmes Place Oberrieden))
- Sanitäre Anlagen sind längere Zeit (> 2 Wochen) defekt (Holmes Place Zürich)
- Teilweise massive Unterschiede bei den Instruktoren (Können & Wissen)

DIe Studios sind meist immer recht gut und groß nur die Ausstattung ist in die Jahre gekommen. Das rechtfertigt den Preis keinesfalls.

Das Studio an sich macht schon was her. Tolle Einrichtung und auch gutes Angebot. Manchmal ist es etwas voll und teilweise auch nicht so sauber, aber das Ambiente bleibt schon gehoben. Daher nur 4 Sterne.

ALL WOMEN BE CAREFUL I will not mention all the details of what happened to a woman in the sauna and Holmes Place Geneva done nothing. The man came back twice to do the same again. You can fin out more details if you do a internet search about Holmes Place Geneva.

Also
According to Swiss consumer protection law (art. 10 al. 1 let. e Ordonnance sur l'indication des prix), Sports centers  like Holmes Place MUST PRESENT THEIR PRICES! As you may or may have not noticed, there are no brochures, flyers or anything printed of that sort to show their prices! Outrageously, In one week, 3 similar clients - no special corporate price or anything - received different offers from the same representative!

And the private trainers? I caught a glimpse of their price lists once when the trainer was trying to sell a few classes. There were different prices listed that increased gradually with the title " VIP 1" to.."VIP 6" !!!

As the French would say, their business is " a la tete du client"!