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HolidayGems Omdömen 

14 091
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First time booking with holidaygems, confirmation came through pretty quickly. Good low deposit! Only thing is you can't seem to book seats until the holiday is paid off in full which isn't ideal but... Se mer

Betygsatt 3 av 5 stjärnor

We spent two weeks at the Jasmine Palace in Hurghada Egypt. Great locations, great beach, terrible food standards and Hygene. Did not get off to a great start when they got the room type wrong. The... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Stuart called just at the right time as I was pre booking 3 seperate rooms on 3 seperate debit cards, Stuart guided me through step by step while on the phone making the whole process hell of a lot ea... Se mer

Betygsatt 5 av 5 stjärnor

Stuart is really friendly and helpful. He confirmed our holiday really quickly after booking. Don’t use any one else but Holiday Gems. Great company and fab staff. Always ask for Stuart when booking.... Se mer

Företagsinformation

  1. Resebyrå

Skrivet av företaget

We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

14 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(14 091)

606 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fantastic customer service

Spoke to Martin today and honestly cannot thank him enough, his customer service was fantastic! He went above and beyond to meet my criteria and found me the holiday i wanted at a great price! Would definitely use Holiday Gems for future bookings! Well deserved 5 stars.

31 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The booking process was straight forward and the agent, Martin was excellent


I would like to thank Martin Kavanaugh for the excellent service he provided when arranging our holiday. From the very beginning, Martin was professional, friendly, and genuinely helpful, making the whole booking process straightforward and stress-free.

What really stood out was his attention to details. There was a small discrepancy in our names on the travel documents that he resolved it efficiently before it could cause any problems. That level of care and vigilance gave us real confidence.

Thank you, Martin, for your outstanding service. I wouldn’t hesitate to recommend you to anyone looking for a knowledgeable and dependable travel agent

31 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I called and was lucky to get Martin

I called and was lucky to get Martin, who was very patient listening to how I would like my holiday with my two grandchildren, I gave Martin my budget and my expectations, he discussed with me all the possibilities, Which ended with me getting a great holiday with exactly what I wanted, everything was sort for me. So again Martin myself and my grandchildren thank you. I will certainly be looking for you for our next adventures.

31 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lanzarote on line

Booked a last minute holiday (7 days b/b with transfers) to Lanzarote on line and booking was easy. Sam followed up a short time later by phone confirming booking but advised there was a price £29+ pp change. Very apologetic and no pressure to go ahead with the holiday. She was very helpful, confirmed all the pertinent information included in the booking and what final documentation would follow by email within the next 15 mins which would explain and provide all necessary information to undertake the holiday. It arrived as advised and gave clear instructions where needed. Airline check in process, full pickup info on transfers from airport to hotel and what to do if help needed. Covered all the basics.

Explained office hours and contact numbers if needed. Offered her direct phone number if any queries. Very happy with the service. Helen

28 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy with the booking

Hi, have been talking to Sam and she was very polite and professional really nice and friendly . She told me about the booking and went through with fine detail about the booking .Im very happy with the arrangements , would book again .

28 juli 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Got a call back from Martin and it felt…

Got a call back from Martin and it felt like he was trying to increase the price of the booking,but then agreed to honour the original price after giving me some spiel,made me feel very uncomfortable.

21 juli 2026
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Svar från HolidayGems

Hello Mr graham hill, thank you for your review and we’re sorry you feel we did not meet expectations. Firstly, and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements, and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down. We note in your case, that Martin was able to get approval of a discount whereby HolidayGems absorbed this extra cost as a gesture of goodwill to avoid you having to pay the increased amount and you decided to proceed. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

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