Fantastic customer service. We purchased a vintage dresser with changing table and cot for our first baby. Cant recommend this company enough!! They kept us up to date when the cot will be restocked... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We hebben de heritage vintage ledikant besteld. De bestelling werd binnen enkele dagen geleverd. Helaas zat er een uitloper in de lak en een kras. Dit is naar tevredenheid afgehandeld door de klantens... Se mer
Ik heb ruim 4/5 weken geleden een ledikant besteld. En deze kwam afgelopen maandag binnen. De bestelling is niet compleet. Een ledikant van meer dan ruim 300 euro met verzend kosten van 36 euro.... Se mer
I’ve ordered via Hola BB one month ago. Never received my order and emails regarding my orderstatus (eg. Shipment infos ecc..) I’ve texted many times during those days Asking for infos without repli... Se mer
Företaget har svarat
3,8
Bra
63 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Erg tevreden!
Ledikantje besteld in november en pas geopend in april. Blijkt dat het beschadigd is. Na kort mailcontact krijgen we het onderdeel opnieuw toegestuurd. Heel netjes!
Ledikantje ziet er super uit! Evenals de verschoontafel die we ook hier hebben gekocht.
Erg tevreden!
24 april 2026
Omdöme utan inbjudan
Svar från holabb.com
Bedankt voor uw fijne review, Nicole! 😊
Wat goed om te horen dat alles netjes is opgelost en dat u tevreden bent met zowel het ledikantje als de verschoontafel.
We wensen jullie heel veel plezier met de aankoop en bedanken u voor het vertrouwen in HolaBB!
HolaBB
Customer service team
Onderdeel niet ontvangen
Onderdeel niet ontvangen - nooit bericht over gehad en toen zelf na weken er maar achteraan gemaild. Daarna wel snel geleverd, maar geen excuses of dat er iets fout was gegaan.
21 april 2026
Omdöme utan inbjudan
Svar från holabb.com
Beste Lieke,
Bedankt voor uw feedback.
Het spijt ons om te horen dat u zo lang heeft moeten wachten en zelf achter de status aan moest gaan. Dat had beter gecommuniceerd moeten worden vanuit onze kant.
In sommige gevallen moeten wij vervangende onderdelen rechtstreeks bij de leverancier bestellen. Hierdoor kan de levertijd helaas oplopen tot enkele weken, afhankelijk van beschikbaarheid bij de fabrikant.
Desondanks begrijpen we dat het frustrerend is wanneer hierover onvoldoende terugkoppeling wordt gegeven, en daarvoor bieden wij onze excuses aan.
Fijn om te horen dat het onderdeel uiteindelijk wel snel geleverd kon worden zodra er contact was.
HolaBB
Customer service team
Never received my order. Still waiting for refound
I’ve ordered via Hola BB one month ago. Never received my order and emails regarding my orderstatus (eg. Shipment infos ecc..) I’ve texted many times during those days Asking for infos without replies.
Just few days ago they contacted me asking to pay again for the shipment (more than 90€ ) if i want to receive my order.
DONT BUY FROM HOLA BB!!!!!
9 april 2026
Omdöme utan inbjudan
Svar från holabb.com
Thank you for your feedback. We’re sorry that you were disappointed with the outcome, but we would like to clarify some important details regarding the delivery.
Tracking information was provided for the shipment, and the courier made three delivery attempts. Following these attempts, the parcel was taken to a local collection point where it was held awaiting collection. These updates were available through the tracking information provided.
Unfortunately, the parcel was not collected within the required timeframe and was subsequently marked for return to sender. We were contacted once the tracking showed that the parcel was being returned, at which point we were told that the customer had not realised it was waiting for collection.
Once an order is returned to us following unsuccessful delivery attempts and non-collection, we can of course send it again. However, we do require the new shipping costs to be paid, as we incur an additional courier charge to dispatch the order for a second time. The €90+ requested was therefore not a duplicate charge for the original delivery, but the cost of arranging a completely new international shipment.
We appreciate that this was a frustrating situation, but we feel it is important to clarify that the order was dispatched, tracking was provided, multiple delivery attempts were made, and the parcel was then made available for collection before ultimately being returned to us.
We’re sorry that we were unable to reach a more satisfactory outcome on this occasion.
Kind regards,
Alex
HolaBB
Terrible service.
We ordered the Snuz Pod 5 together with various accessories, and it never reached us. We also never received emails regarding the shipping.
We emailed Hola BB customer service at multiple emails they have online, and texted their WhatsApp number numerous times.
We never received a reply, and when they finally contacted us 1 month later, they said that the parcel was going back to their headquarters in Holland. They didn't apologise, they didn't propose a discount, and just asked to pay again for the shipping. At that point they were very rude and we decided to ask for the refund (still waiting for money...) and buy the Snuz Pod through the Snuz official website (way better!).
Horrible hospitality and service ...
31 mars 2026
Omdöme utan inbjudan
Svar från holabb.com
Dear Ascanio
We are very sorry to read this review, however we do feel it is important to clarify the situation as the information shared here is unfortunately not accurate.
The full tracking information for this shipment was sent to the exact same email address used to contact our customer service team. The courier also attempted delivery to the provided address on two separate occasions.
After these failed delivery attempts, the parcel was taken to a local collection point close to your address, and notifications were sent advising that the parcel would be held there for 10 days for collection. Unfortunately, the parcel was not collected within this timeframe and after approximately 20 days we received confirmation that it was being returned back to us.
As soon as the parcel was returned, you contacted us requesting that we ship the order again. As the failed delivery and non-collection were outside of our control, we explained that a reshipping fee would apply in order to send the order out again. This was declined, and a refund was then requested.
We always aim to help our customers wherever possible and we are sorry this experience ended in frustration, but we cannot accept responsibility for missed delivery attempts or parcels that remain uncollected after repeated courier notifications.
Best wishes,
HolaBB customer service team
ULTRA HAPPY
Hola!
Escribo desde España y es para remarcar el perfecto servicio y atención al cliente que tienen. Compre dos cunas convertibles el año pasado en Septiembre y por logística ya que me voy a mudar y estaba fuera de mi ciudad, no abrí los paquetes hasta esta semana pasada (que era la Easter Week) y con tan mala suerte una de las cunas llegó dañada…les escribí y me contestaron al momento, entendiendo la situación mía en particular y me dieron una solución en seguida, me atendieron con mucha amabilidad y dándome facilidades en todo momento.
Sin ninguna duda repetiré futuras compras para mis mellizos.
Especial mención a Alex, persona con la que tuve contacto.
Gracias de corazón,
Julia!
7 april 2026
Omdöme utan inbjudan
Svar från holabb.com
Thank you so much for this wonderful review, Julia! 💛
We’re delighted that we could find a solution for you, especially considering how much time had passed since your original purchase. We always try to look at each situation individually and make things as easy as possible for our customers.
Your kind words about our service — and Alex in particular — are hugely appreciated. 😊
We hope your twins love their new convertible cots, and we’ll be very happy to welcome you back to HolaBB in the future!
Warm regards,
The HolaBB Team 💛
God kvalitet og god service
Jeg skulle købe et puslebord og havde spørgsmål angående modeller etc. jeg skrev en mail og fik et detaljeret svar indenfor 10 minutter.
Ordren kom meget hurtigt (3 dage) på trods af påskeferie og alle items levede fuldstændig op til forventningerne. Pæne og god kvalitet.
Kan anbefales.
6 april 2026
Omdöme utan inbjudan
Svar från holabb.com
Thank you so much for your lovely review! 😊
We’re delighted to hear that you received the help you needed so quickly and that your order arrived promptly, especially over the Easter period.
Most importantly, we’re so pleased that you’re happy with the quality and appearance of your new furniture. Thank you for recommending HolaBB — it really means a lot to us! 💛
Warm regards,
The HolaBB Team
Woodies Noble cot
I ordered a cot for delivery to the uk, on arrival there was some damage to some of the wood which would have happened in transit. I contacted Hola bb who swiftly dealt with the issue and sent replacement parts. Although frustrating I did receive great support and service
3 april 2026
Omdöme utan inbjudan
Goede levering en snelle reactie tijd…
Goede levering en snelle reactie tijd van de klantenservice.
30 mars 2026
Omdöme utan inbjudan
Aanrader! Kwalitatieve meubels en een top service!
Aanrader! Wij zijn heel erg tevreden over onze aankopen bij Hola BB én over hun service. Bij de levering waren enkele onderdelen beschadigd door fouten van het koeriersbedrijf. Hola BB reageerde dezelfde dag nog op ons mailtje en boodt verschillende oplossingen aan. Wij kozen voor de vervanging van de beschadigde onderdelen en mochten zeer snel nieuwe panelen ontvangen. Ook toen we later in de problemen kwamen met schroefjes die braken, stond Hola BB meteen klaar om te helpen. Zij zijn zeer begripvol en toegankelijk en hebben het beste voor met hun klanten.
13 mars 2026
Omdöme utan inbjudan
Fast service!
25 mars 2026
Omdöme utan inbjudan
Excelente product
The order process it was easy and although they have had delays on deliveries my communications have been dealt promptly. This is the third order we do as a present for our grandchildren and we are very satisfied with the product.
16 mars 2026
Omdöme utan inbjudan
Leveringsdatum werd niet gehaald
Leveringsdatum werd niet gehaald. Je moet er zelf achterna en dan vertellen ze doodleuk dat het nog weken langer duurt. Geen aanrader
16 mars 2026
Omdöme utan inbjudan
Good and fast customer service
I could only find the mattress i was looking for here in NL. I had bought The Little Green Sheep Twist Natural mattress for the crib as it’s natural. To be honest, i was hesitant to order from HolaBB due to some bad reviews especially here so i had visited the store to check first. They were really kind and helpful, so i ordered on Friday afternoon and received the mattress at gome on Saturday early morning, so fastest ever. They’ve also natural mattress covers as well, so if you’re sensitive about these things, go to place is HolaBB.
21 mars 2026
Omdöme utan inbjudan
Great experience
We just received our woodies cot and changing table. They look just like the pictures and we are happy with the quality. Furthermore the team is very supportive by email. Highly recommended
18 mars 2026
Omdöme utan inbjudan
Kind, quick and efficient!
The customer service was quick and efficient! I was looking for an item which was out of stock: the Hola BB team contacted their supplier and within few days I received my order. They were very kind too!
12 mars 2026
Omdöme utan inbjudan
I wish I read comments before ordering…
I wish I read comments before ordering from this store. Customer service beyond poor, returned parcel went missing by delivery company, but somehow I paying the price by not receiving refund, because they declining to start refund process. Very dissapointed that while pregnant I need to beg for my money back. And yet store itself sending me request to write experience with this store on trustpilot 🫢
Avoid this store
26 februari 2026
Omdöme utan inbjudan
After reading all comments here on…
After reading all comments here on Trustpilot I wasn't expecting fast delivery but what happened actually shocked our entire family.
Placed our order for a crib on Wednesday from Netherlands to Sweden and got it by Friday evening the same week. Pleasantly surprised and happy. 🙂
Crib is perfect, no damage or defects. Also very good prices.
Highly recommend!
18 februari 2026
Omdöme utan inbjudan
Ledikant Rose Vintage
Wij zijn ontzettend blij met ons prachtige ledikant! De kwaliteit is echt uitstekend en het design is nog mooier dan we hadden verwacht.
Ook het contact verliep prettig. We werden vriendelijk geholpen, kregen snel antwoord op onze vragen.
De levertijd was wat langer, maar dit was vooraf duidelijk aangegeven bij het plaatsen van de bestelling, waardoor we hier rekening mee konden houden.
Erg tevreden! 🤗
9 februari 2026
Omdöme utan inbjudan
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