Worst place to order from. Wouldn’t recommend anyone, Royal Mail made one attempt and was meant to redeliver the next day but instead sent it back to warehouse house. Perfect nursery company had me wa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a bed - zero response from them and left in limbo. I will have to contact my bank about raising an issue seeking money back. I am not sure what is up with this website or is it is a scam site!... Se mer
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Purchased luxury light grey head and body support hoping it would be compatible with Oyster 3 pushchair luckily it is ,pushchair isn't grey ,no where does the mink colour of the pushchair which is a S... Se mer
The communication was great!! The team even emailed me to ensure I had intended to order a cot drawer; instead of the actual cot bed before dispatch. They changed the order straight away and I re... Se mer
Företagsinformation
Skrivet av företaget
Create your perfect nursery with our range of beautifully designed nursery furniture from Europe delivered to you by our expert teams.
Kontaktuppgifter
3,0
Medel
51 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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It is site a scam?
Ordered a bed - zero response from them and left in limbo. I will have to contact my bank about raising an issue seeking money back. I am not sure what is up with this website or is it is a scam site!! Either way appalling service.
1 november 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Dear Jacqueline,
Thank you for your feedback.
We were disappointed to read your review, particularly the suggestion that our business may not be genuine.
The Perfect Nursery Company Ltd is a legitimate UK-registered company (Company Registration Number 15940647), and our details can be independently verified through Companies House.
Your order was placed on Saturday 24th October, with an advertised delivery timeframe of approximately 2–4 weeks.
We received your enquiry at 7:56pm on Thursday 29th October, outside normal business hours. Unfortunately, due to a scheduled stocktake on Friday, we were unable to respond until Monday morning. We apologise for this short delay.
We can confirm that your bed is in stock and is scheduled to be handed over to our specialist home delivery partner on Friday 6th November, within the advertised delivery timeframe.
Our home delivery partner will then contact you directly to arrange a suitable delivery date.
We appreciate that customers want reassurance about their purchases and are always happy to provide order updates.
We would, however, like to reassure you and other customers that your order is being processed as expected, with no issues affecting its fulfilment.
We have also contacted you directly to confirm these arrangements.
Kind regards,
Customer Service
The Perfect Nursery Company
Excellent products at amazing prices
Excellent products at amazing prices. Great communication and speedy delivery.
7 oktober 2026
Svar från The Perfect Nursery Company Ltd
Thank you for your lovely feedback! We’re delighted you’re happy with your purchases and our prices, and that you enjoyed clear communication and speedy delivery. Thank you for choosing us!
The Perfect Nursery Company Team
Over three months since ordering an…
Over three months since ordering an underbed drawer and after receiving no updates I asked where my order was only to be told they thought it had went to a courier. Absolutely shocking service as if it had of went to a courier then I’d have received updates regarding a delivery date and time which there were none of . I’ve since asked them just to cancel the order and refund and of course been complelety blanked. Only option now to to jump through hoops and get a refund through Klarna which is more ridiculous weeks of waiting . Do not order from this company there is something sorely lacking or they’re due to go under and not fulfilling orders or refunding when asked
10 september 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Dear Arlene,
We’re very sorry for the handling of your order and the frustration caused.
Your item was sent to one of our home delivery fulfilment partners, and we believed it had been delivered. It was only when you contacted us that we became aware this was not the case. We then investigated with our partner to confirm what had happened.
Following those checks, we issued your full refund, which was processed back to Klarna on 12 September.
We recognise that we should have had better oversight of your delivery and kept you properly informed while we investigated. We are no longer working with the fulfilment partner involved.
Please accept our sincere apologies for letting you down and for the inconvenience caused.
The Perfect Nursery Company Team
Good quality bed
Clear communication, initial delivery estimation correct, good quality product.
29 augusti 2026
Svar från The Perfect Nursery Company Ltd
Thank you for your lovely review!
We’re pleased that communication was clear, delivery was within the estimated timeframe and you’re happy with the quality of your VIPACK FORREST Oak day bed.
We hope it’s enjoyed for many years to come.
The Perfect Nursery Company Team
Worst place to order from
Worst place to order from. Wouldn’t recommend anyone, Royal Mail made one attempt and was meant to redeliver the next day but instead sent it back to warehouse house. Perfect nursery company had me waiting weeks for delivery just to turn around and say we refunding the cause we can’t deliver. This company just loves wasting your, quick take your money though.
2 september 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Dear Amar,
Thank you for your feedback. We're sorry that your original order did not go as expected and for the frustration this caused.
Unfortunately, the delivery of your original order was unsuccessful. Our delivery partner attempted delivery, but the parcel was subsequently returned to our warehouse rather than being successfully redelivered.
Once the goods had been returned, we arranged a full refund of £236.00, which was processed on 2nd September 2026 to your original payment method.
We would also like to provide an update for anyone reading this review.
Following the refund, you placed a new order with us on 4th September for the same three Quax products.
We're pleased to confirm that all three items from your replacement order were successfully delivered, with the first parcel arriving on 26th September and the remaining two items delivered on 7th October.
While we appreciate that the original delivery experience was disappointing, we're glad that we were ultimately able to fulfil your new order successfully.
We're sorry again for the inconvenience caused by the original failed delivery, and we appreciate you choosing to place another order with us.
Kind regards,
Customer Service
The Perfect Nursery Company
Terrible - no update on order after weeks
Terrible! I ordered some bunk beds and mattresses weeks ago and have not had an update on where my order is. I emailed through their website form which seems to be the only way to contact them and still no reply. Shocking.
7 augusti 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Dear Esme,
Thank you for your feedback.
Firstly, please accept our sincere apologies for the experience you had with your order and, particularly, the lack of communication you received from us.
Your order was placed on 7th August for the VIPACK RONALD Montessori Bunk Bed in Natural Pine, together with two Jay-Be mattresses.
Unfortunately, due to exceptionally high demand, the Natural Pine bunk bed became unavailable with our supplier, VIPACK, resulting in a significantly longer lead time than originally anticipated.
While supplier stock shortages can occasionally occur, we fully acknowledge that we should have identified this issue sooner and contacted you proactively rather than leaving you waiting for an update.
When we subsequently confirmed the stock issue, we offered an alternative bed in White or the option to cancel your order for a full refund.
You chose to cancel, and we can confirm that your complete order value of £581.00 was refunded to your original payment method on 18th September 2026.
We also recognise that there was an unacceptable delay in processing your refund following your cancellation request, and we sincerely apologise for this.
We understand how frustrating this experience must have been, particularly when purchasing furniture for your children.
Your feedback is entirely understandable, and we are taking the lessons from this experience seriously, particularly around communicating supplier stock changes and responding to customer enquiries promptly.
We're very sorry that we were unable to fulfil your order and that our service fell below the standard you should reasonably expect from us.
Kind regards,
Customer Service
The Perfect Nursery Company
Appears to be a consistent experience…
Appears to be a consistent experience of delays in delivery and non existent comms which is exactly what I am experiencing. Clearly a faceless dropshipping website with no control over logistics and an inability to communicate with customers.
Prove me wrong and I will happily update the review. For now I would only recommend you avoid at all costs.
27 augusti 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Dear Westley,
Thank you for your feedback.
We're sorry that your experience with us fell below expectations, particularly regarding the delivery information displayed when you placed your order and our subsequent communication.
Having investigated your order, we identified that the Quax Ultimo 3 Luxe Highchair was incorrectly displaying a delivery timeframe of 3–5 working days rather than the usual 2–4 weeks for this product.
This was an error on our part, and we fully understand why you expected your order to have been dispatched sooner. We also acknowledge that we should have responded more promptly to your enquiries.
We would, however, like to clarify your suggestion that The Perfect Nursery Company is a faceless dropshipping website with no control over fulfilment.
We are an independent UK-registered retailer (Company Registration Number 15940647), working directly with established European nursery furniture manufacturers, including Quax in Belgium.
We receive regular weekly stock shipments from Quax into our UK operations and arrange deliveries to our customers through our established delivery partners. Your order had not simply been passed to an overseas supplier to dispatch directly to you.
Following your request to cancel, we processed a full refund of £177.00 on 28th August 2026 to your original payment method.
We accept responsibility for the incorrect delivery information and the communication shortcomings in this instance. We have taken your feedback seriously, particularly regarding the importance of providing accurate delivery estimates and timely order updates.
We're sorry that we were unable to complete your purchase and appreciate the opportunity to clarify what happened.
Kind regards,
Customer Service
The Perfect Nursery Company
Can someone get back to me ASAP…
Can someone get back to me ASAP regarding my order that was placed on the 12th Aug.
Not heard a thing about my order, I’d like a phone number to ring.
12 augusti 2026
Omdöme utan inbjudan
Parcel not arrived I have emailed…
Parcel not arrived I have emailed multiple times and you’re not responding to me
29 juli 2026
Svar från The Perfect Nursery Company Ltd
Hi Meghan,
We're sorry to hear about your experience.
We have been responding to your emails and have already raised an investigation with Evri after the parcel was incorrectly marked as delivered. We understand how frustrating this is, particularly as you've advised that your Ring doorbell footage shows no delivery was made.
We're currently awaiting the outcome of Evri's investigation and will continue to work with them to resolve this as quickly as possible. If they are unable to confirm successful delivery, we will ensure an appropriate resolution is provided.
Thank you for your patience while we work to resolve this matter.
The Perfect Nursery Company
I feel like I've been scammed
I ordered a changing mat with a matching pad/ cushion and was sent the tracking information quite quickly. Unfortunately, it was somehow sent to the wrong address- in a completely different city.
I emailed them (no phone number available) asking them to resend and sent proof that it had been sent to the wrong address. They ignored me until I publicly commented on their instagram page. They then responded and resent my item, AGAIN to the wrong address.
Neither of these incorrect addresses are in any way associated with me and it could not have been an error on my end. I can't get my head round how this has happened twice.
I've now requested a full refund and am again waiting for someone to reply to me. Maybe they will reply to this negative review. Next step is to dispute it with my bank.
Avoid this company
3 augusti 2026
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Svar från The Perfect Nursery Company Ltd
Hi Sophie,
We're very sorry for the experience you had and completely understand your frustration.
Following our investigation, we identified that an internal labelling error resulted in you receiving the tracking information for another customer's parcel. Unfortunately, this meant your own order was not dispatched as intended. We sincerely apologise for this mistake.
As soon as we identified the issue, we apologised and processed a full refund.
We appreciate that this fell well below the standard of service we aim to provide. Since this incident, we have reviewed our dispatch procedures to help prevent a similar error from happening again.
We're genuinely sorry for the inconvenience caused and appreciate you bringing this to our attention.
The Perfect Nursery Company
After reading some reviews I was…
After reading some reviews I was worried as I had placed my order before reading them glad I did not only did I receive my cot and mattress within 3 days I had confirmation and a phone number was on the invoice so for those saying you can’t contact anyone is completely wrong this company answered straight away and helped me with my inquiry so not all reviews are negative this company was fantastic and I will definitely recommend
27 juli 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Hi Donna,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that your cot and mattress arrived quickly and that our team was able to help with your enquiry. Providing excellent customer service is something we take great pride in, so it's wonderful to know we made your experience a positive one.
We really appreciate your recommendation and hope you and your little one enjoy your new nursery furniture.
Thank you for choosing The Perfect Nursery Company.
Best wishes,
The Perfect Nursery Company
Frustrated and without resolution yet
I rarely leave negative reviews, but my experience with The Perfect Nursery Company has been incredibly frustrating from start to finish.
The item I received was incomplete and cannot be used as intended. I immediately contacted the company to try and resolve the issue, expecting either the missing parts to be sent out or a refund to be arranged. Unfortunately, despite sending multiple emails over a period of time, I have received absolutely no response.
The most disappointing part has not just been the faulty order, but the complete lack of customer service. Being ignored after spending a significant amount of money is unacceptable. As a customer, you expect a company to take responsibility when something goes wrong. Instead, I’ve been left with an unusable product and no way of resolving the issue directly with the retailer.
I have now had to explore raising a dispute through my credit card provider because the company has failed to engage with me or offer any assistance.
I would strongly advise anyone considering purchasing from this company to think carefully. If everything goes perfectly, you may have no issues. But if something arrives damaged, incomplete or incorrect, my experience suggests you may struggle to get any response at all.
Extremely disappointing.
10 juni 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
We are sorry to read that you were disappointed with your experience and would like to provide some context regarding your order.
Your order was placed on 14th May and included a VIPACK bunk bed and underbed tidy drawer. During the inbound shipment process, one carton from the bunk bed set was unfortunately missing from the consignment received in the UK, meaning we initially received only 3 of the 4 required boxes.
As we wanted to avoid delaying your order unnecessarily, we made the decision to dispatch the available items immediately so that the majority of your order could reach you as quickly as possible while we awaited the final carton. The missing box was subsequently received by us and delivered to you on 12th June, meaning the complete order was delivered within the lead time quoted at the point of purchase.
Where we clearly fell short was in our communication. We should have proactively informed you that your order was being delivered in separate shipments and kept you updated throughout the process. We completely understand how receiving an incomplete delivery without a clear explanation would have caused frustration and confusion, and we sincerely apologise for that.
We take all customer feedback seriously and have reviewed our processes internally to ensure customers are kept fully informed should situations like this arise in future.
The Perfect Nursery Company
Svar från The Perfect Nursery Company Ltd
Thank you for taking the time to leave us such a great review. We are delighted to hear that you were happy with the price, delivery and the product itself.
We really appreciate your support and hope to see you again in the future.
The Perfect Nursery Company
Terrible service
Terrible service - do not use. Ordered weeks ago but still no product and communication is terrible. I was not given any tracking info or status updates and had to chase multiple times. I had one reply saying they would send part of my order but then they never did. I asked to cancel order but heard nothing back l until I chased again and. In the end, i raised a case with credit card company for failure to fulfil order. Only after review did eventually have confirmation they would refund my order.
4 maj 2026
Omdöme utan inbjudan
Very disappointed - Avoid.
We ordered a cot, mattress and drawers for our nursery on 22/03/26, with an advertised lead time of 2–4 weeks. After 4 weeks with no update, we chased the order and were told the shipment was arriving into the country.
We then received a delivery notification for 27/04/26, only to discover it was just the mattress. No communication was provided to advise this would be a partial delivery. After chasing again, we were told the cot and drawers were still coming from Belgium.
A further delivery was arranged for 07/05/26, but the courier informed us the items had been missed off the van. The courier company were helpful and rearranged delivery for 11/05/26.
Unfortunately, when the driver arrived, only 2 of the 4 boxes were delivered — the drawers arrived, but the cot was missing entirely. The courier company were again apologetic and helpful, but could not locate the missing parcels.
TPNC’s service throughout has been extremely poor. Communication has been almost non-existent, there is no contact number available, and we have had to chase every update ourselves via email. Delays can happen, but the lack of organisation, transparency and customer service has been unacceptable.
I only wish I had read the reviews beforehand, as I would have avoided this company entirely. At this point, who knows if the cot will ever turn up.
**EDIT** This same review has been declined by TPNC on their website for being 'duplicate'
11 maj 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Thank you for taking the time to share your feedback.
We are genuinely sorry that your experience did not meet the standard we aim to provide. We completely understand your frustration with the delays, incomplete deliveries and the lack of clear communication throughout the process.
While stock availability issues affected some items within the VIPACK Forrest collection, we recognise that this does not change the experience you had as our customer. Following an investigation, we identified an error within our fulfilment process which resulted in your cot not being delivered alongside the rest of your order.
As soon as the issue was identified and reported, we worked to resolve it as quickly as possible and ensured the remaining items were delivered to complete your order. We were pleased to be able to apologise in person and confirm that your nursery furniture was received in full.
We have since made improvements to our fulfilment and delivery processes to help prevent similar issues from occurring in future.
Thank you again for your patience throughout this matter, and we sincerely apologise for the inconvenience caused.
The Perfect Nursery Company Team
I brought this mini cot to use for my…
I brought this mini cot to use for my granddaughter but she won’t sleep in it. The cot itself has a very strange odour coming from the wood smells like gas. Thought it might go after couple of days but it still lingering. I would not recommend this cot.
I was not aware of the odour until I opened the box and assembled it. Thought it would go eventually. I did try and cancel this order before it even arrived and was told it was on its way and would cost me £40 to return. Which I did not realise until I checked the returns policy. I was not happy to have to loose that amount of money so I decided to just keep it. I just wanted to make you aware of this issue that I had but I see from your response no one has had this problem before.
25 april 2026
Svar från The Perfect Nursery Company Ltd
Hi Michelle,
Thank you for your review.
We were sorry to read your comments regarding the Babymore Space Saver Cot.
Having reviewed our records, we can see that after placing your order you contacted us to enquire about cancelling it as the cot was no longer required. At that time, no concerns were raised regarding the condition, odour or quality of the product.
As the order had already been dispatched directly by the manufacturer, we advised that a collection charge would apply in accordance with our Returns Policy. Following this, you confirmed that you wished to keep the cot.
We were therefore surprised to read your comments regarding an odour, as this issue was never reported to us following delivery and we have not previously received similar feedback regarding this product.
Whilst we appreciate all customer feedback, we are sorry that the cot did not meet your expectations.
The Perfect Nursery Company Team
No updates or communication
I’m extremely disappointed with my experience ordering a bed from this company. The delivery did not arrive and what’s worse is that there was absolutely no communication about the delay.
I received no updates, no tracking information, and no explanation. I’ve tried reaching out multiple times via email, but have not received a single response. It feels like once they took my money, customer service completely disappeared.
This level of service is unacceptable, especially for something as important as a bed. I would strongly advise others to think twice before ordering from this company.
Thank you
28 april 2026
Omdöme utan inbjudan
Awful experience would not recommend.
Very poor experience I’d avoid.
I waited four weeks for my order with absolutely no updates or communication from the company. As I hadn’t ordered from them before, I became increasingly concerned and reached out for an update.
Despite sending multiple emails and messages via their website form and Facebook (they provide no phone number), I received no response at all.
Only after I left a review on Trustpilot, because I was genuinely worried I had been scammed, did the company finally respond. Instead of addressing the situation properly, they had my review removed and then emailed to say that part of my order was out of stock until the end of May due to delays. They also stated they would be refunding me because they already had a large backlog of orders to fulfil, even though I placed mine at the beginning of March.
What’s most frustrating is that I was given no choice in the matter. The order was simply cancelled and refunded without any prior communication or option to wait.
A complete lack of transparency and customer care from start to finish. I would not recommend ordering from this company.
6 mars 2026
Omdöme utan inbjudan
I have been waiting 5 weeks for a bed…
I have been waiting 5 weeks for a bed frame I ordered. I have emailed 3 times for an update and have received no reply. If you read these reviews, please could you reply to my emails
1 april 2026
Omdöme utan inbjudan
Svar från The Perfect Nursery Company Ltd
Hi Jonathan,
We’re very sorry to hear about your experience and completely understand how frustrating this delay and lack of communication must have been.
Unfortunately, the bed frame you ordered became unavailable due to it being out of stock with our supplier, VIPACK, following an unexpected surge in demand. We sincerely apologise that this was not communicated to you sooner, and that your emails were not responded to in a timely manner — this is not the level of service we aim to provide.
As soon as we confirmed the stock issue, we processed a full refund for your order. We appreciate your patience while waiting, and we’re truly sorry we were unable to fulfil your purchase on this occasion.
We are currently reviewing our communication processes to ensure situations like this are handled much better in the future.
If there’s anything further we can assist you with, please don’t hesitate to get in touch directly.
Kind regards,
The Perfect Nursery Company Team
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