The most luxurious and comfortable garment I own. Can’t wait to get home at end of day and get into the Samue. I sleep in it and hang out in it. And do TaiChi in it too in the morning. Easy to wash... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Products are impeccable! We live in a region with "hard"water and most of the fabrics will not come back easily to their first smoothness. Himoriwabi are as smooth after washing as in the original. Fa... Se mer
I bought one pair, loved it and a year later couldn’t resist the sale and bought two more pairs - despite how expensive they still were with the international exchange rate. These are the only pyjamas... Se mer
The samue I ordered is badly tailored - the knotted ties on the top are placed too high, and put uncomfortable pressure on my ribcage. The elastic pant cuffs are uncomfortably tight. Whatever the st... Se mer
Företagsinformation
Skrivet av företaget
Himoriwabi is a premier brand dedicated to bringing authentic, high-quality products to customers worldwide. We offer direct shipping from Japan.
Kontaktuppgifter
1-1-204 Miyukinishimachi Neugawashi, Osaka, Japan, 572-0056, Osaka, Japan
- cs@himoriwabicouture.com
- himoriwabicouture.com
4,5
Utmärkt
91 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not impressed
Not impressed - fabric is not the superior quality described and I'm not at all sure that they will stand up to washing or last very long. They certainly need washing because the smell of them is bad - an unpleasant chemical smell. I ordered a medium and that part of it is okay. The fit is good. Overall I am kicking myself for getting sucked in by the advertising.
10 mars 2025
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Hi Caroline,
We're truly sorry to hear about your experience. This is not the impression we want anyone to have, and we take your feedback seriously. All of our garments are made from our proprietary Eversoft Bamboo™ fabric and should never carry a harsh or chemical smell; we suspect something may have gone amiss in this batch and would love the chance to make it right.
Our customer care team would be happy to help resolve this with you directly, please feel free to reach out anytime. Your comfort and satisfaction mean everything to us. 🙏
Sincerely,
The Himoriwabi Team
DO NOT BUY - Drop ship knock offs
Bought a size up as recommended and the legs and arms are too short.
Want to return and get a refund and they refuse to based on their “policies”.
There is nothing special about this brand. The fabric is cheap and the design is poor. It’s a drop ship brand that charges way too much.
DO NOT BUY - they won’t refund your money if your not happy,
Poor quality product and abysmal customer service.
20 februari 2025
Omdöme utan inbjudan
Svar från Himoriwabi Couture
We’re sorry to hear that your experience with our product didn’t meet your expectations. We take great pride in the quality of our Eversoft Bamboo Samue, which is made from premium, custom-milled bamboo fabric—not a drop-shipped product. Each piece is designed with comfort and tradition in mind, and we work closely with skilled artisans to ensure its craftsmanship.
Regarding sizing, we provide a detailed size guide to help customers find their best fit, and we always recommend checking measurements before ordering. While we do have a clear return policy, we understand that expectations can vary, and we regret that you weren’t satisfied with your purchase.
We value every customer’s feedback and would love the opportunity to make this right. Please reach out to us at cs@himoriwabicouture.com, and we’ll do our best to assist you.
Best,
Jessica
HIMO Customer Support
Drop shipping scam from China
Drop shipping scam from China. Not Japanese, not at all the quality advertised. Pure marketing, you will get a cheap Chinese product and pay the high price. Avoid
24 oktober 2024
Omdöme utan inbjudan
Svar från Himoriwabi Couture
We’re truly sorry to hear that you feel this way, and we appreciate you taking the time to share your thoughts.
At Himoriwabi, we pride ourselves on offering high-quality, authentic products.
Our Samue are not drop-shipped — each piece is crafted with care and attention to detail. We work directly with skilled artisans to ensure that each Samue meets the highest standards of craftsmanship.
We also offer direct shipping from Japan for customers who want the most premium experience. Rest assured, our products are 100% genuine and made with the finest materials, and we always strive to be transparent about our processes.
If you had any issues with your order or felt that the product didn’t match your expectations, we would love to resolve this for you. Please reach out to our customer service team at cs@himoriwabicouture.com so we can assist you further.
Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our brand.
Scammer Chinese reseller selling cheap…
Scammer Chinese reseller selling cheap Chinese products while pretending to be Japanese and charging Japanese prices.
4 oktober 2024
Omdöme utan inbjudan
Svar från Himoriwabi Couture
We are truly sorry to hear that you feel this way, and we appreciate you bringing your concerns to our attention.
At Himoriwabi, we take great pride in offering high-quality products. Our Samue and other items are carefully crafted by skilled artisans, and we only work directly with reputable manufacturers who share our commitment to excellence.
We also offer the option to ship directly from Japan, ensuring an even more authentic experience. If you feel that the product you received did not meet the quality you expected, we would love to make things right for you.
Please reach out to us at cs@himoriwabicouture.com, and our customer service team will be more than happy to assist you with a resolution.
Thank you for sharing your feedback, and we hope to earn back your trust in our products.
Chinese Drop Shipping Scam
This is yet another Chinese drop shipping operation selling pure junk that does not meet safety standards & will fall apart after a couple of washes. There is nothing authentic or Japanese about this fake brand
30 juli 2024
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for sharing your feedback. We're sorry to hear that you're dissatisfied with your experience.
We want to assure you that our Samue are made with durable, high-quality materials that are designed to withstand the rigors of everyday use. Unlike low-quality alternatives, our Samue can easily withstand tumble drying without losing their softness or shape. Additionally, we’ve designed our Samue to be wrinkle-free, so they require no ironing, providing a more convenient and low-maintenance experience for our customers.
At Himoriwabi, we are committed to offering products that combine craftsmanship, durability, and convenience, ensuring that each piece maintains its high quality even after repeated washing.
If you have any concerns or issues with your product, please don’t hesitate to reach out to our customer service team at cs@himoriwabicouture.com. We’d be happy to help and ensure you’re fully satisfied.
Thank you for your feedback, and we look forward to assisting you further.
Responsive customer setvice
I mistakingly ordered an item and it was shipped very quickly despite my email saying please cancel. Once i pointed out the 24 hour cancellation policy they immediately refunded me and allowed me to keep the item as they shipped too soon. Very helpful and responsive within hours.
24 mars 2024
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team.
At Himoriwabi, we always strive to provide the best service possible, and we're glad that we could resolve the situation quickly for you. We understand how important it is to handle any issues with care and responsiveness, and we're happy that we could help you in a timely manner.
If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help and make your experience with us as smooth as possible.
Thank you for your understanding and for being a valued customer! We look forward to serving you again soon.
Simply a drop shipping scam
Owner Jessica L found some photos of Japanese clothing, made some fake claims saying it's premium Japanese quality and hand made. After the order, the goods are shipped directly from the Chinese manufacturer to the customer, this is called drop shipping.
Jessica did not even bother to take off the Chinese brand name, address and telephone number. She simply put her fake Japanese brand sticker on top of the Chinese brand but not fully covered.
It has nothing to do with Japan. Such products made in China cost a fraction at the Shein and Temu.
I contacted Jessica to request a refund as she claimed on the website. Rejection! Hence I am here to share my experience to keep everyone away from this scam.
21 januari 2024
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for sharing your experience with us. We're truly sorry to hear that you are dissatisfied, and we want to address your concerns.
At Himoriwabi, we are committed to offering authentic, high-quality products to our customers. Our Samue and other items are crafted with care, and we work directly with reputable manufacturers. We take pride in the craftsmanship and authenticity of our products, which is why we offer options like direct shipping from Japan for an even more authentic experience.
We also believe in transparency and ensuring that our customers receive exactly what they ordered. If you feel that the item you received did not meet your expectations, we would like to resolve the issue for you. Please reach out to us directly at cs@himoriwabicouture.com, and our customer service team will assist you with a full refund if necessary.
In this case it seams like you opened a chargeback before a resolution was made.
Thank you again for bringing this to our attention. We value your feedback and are committed to providing the best possible experience for all of our customers.
Excellent product and responsive customer service
I was given a bamboo samue as a gift and loved it so much (attractive, extremely comfortable) that I decided to buy one for my daughter. Did so, and then got a pop up for a second one, highly discounted: made my selection of size and color (I thought), and when I clicked on it, it was automatically added and charged to my existing order. The size, however, was wrong and I was given no opportunity to correct. Email from company in response to my request to change size said I couldn’t change my existing order. However, after I pointed out that their website had stated that consumers would have 24 hours to make changes in their order and my request was within that period, they sent a second corrected order. I would have given 5 stars but I don’t like a one button purchase (in the popup) that allows the customer no chance to review before the deed is done.
23 december 2023
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you so much for your thoughtful feedback and for sharing your experience with us.
We’re so glad to hear that you loved the bamboo Samue and that it made such a positive impression on both you and your daughter! We truly appreciate your trust in our products and your decision to make another purchase.
We also sincerely apologize for the inconvenience you encountered with the ordering process. While we aim to make shopping as seamless as possible, we understand that the "one-button purchase" pop-up can be frustrating when there’s no chance to review or make adjustments. We’ll take your feedback into consideration to improve this process and offer more clarity moving forward.
We’re pleased that we were able to resolve the issue once you pointed it out, and we value your patience and understanding throughout the process. Rest assured, your satisfaction is important to us, and we are always here to make things right.
If you have any other questions or concerns, please don’t hesitate to reach out to us. We're committed to providing excellent customer service and ensuring that every experience with Himoriwabi is as positive as possible.
Thank you again for your support, and we look forward to serving you again soon!
Where is the Customer Service?
This company touts their outstanding customer service, but I had a problem with my order, and despite several emails to their customer service, I have not been contacted with a way to resolve the problem. The product quality has declined since my first order with them, and the product sizing is not the same.
15 december 2023
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for taking the time to share your concerns. We are truly sorry to hear about the issues you've encountered with your order and the lack of response from our customer service team. This is certainly not the experience we want for our customers, and we deeply apologize for any frustration this has caused.
We take customer service very seriously, and it is concerning that we missed addressing your issue. Please know that we are investigating this matter and ensuring that our team is more responsive going forward.
We also sincerely apologize if the quality and sizing of our products did not meet your expectations. We constantly strive to maintain the highest standards, and it’s upsetting to hear that we fell short in this case. We would love the opportunity to make this right for you.
Could you please reach out to us again at cs@himoriwabicouture.com with your order details? We’ll prioritize your case and ensure that a resolution is provided to your satisfaction as quickly as possible.
Thank you for bringing this to our attention, and we genuinely hope we can restore your confidence in Himoriwabi.
False advertising and product appears…
False advertising and product appears polyester. not good quality,
26 september 2023
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Hello Susan, thank you for your recent review. If you have any issues with our products, please reach out to us at cs@himoriwabicouture.com to request for an exchange or refund.
Fraudulent company
I ordered one item was charged for 2 at double the price. Now no one will reply to me. This is a fraudulent company. Don’t buy anything from them.
13 juli 2023
Omdöme utan inbjudan
Svar från Himoriwabi Couture
We’re very sorry to hear about your experience, and we completely understand your frustration. It is never our intention to make any customer feel this way.
We take these claims seriously, and we want to resolve this for you as quickly as possible. Our goal is always to provide transparent, prompt, and helpful customer service. Please accept our sincerest apologies for any delays you’ve encountered in communication.
Could you please contact us directly at cs@himoriwabicouture.com with your order details so we can investigate what happened with your order? We will address the issue immediately and ensure that it’s corrected to your satisfaction.
Thank you for bringing this to our attention, and we look forward to resolving this for you promptly. Your trust in our brand is very important to us, and we hope we can make this right.
I must say that the customer service is exceptionally good.
I must say that the customer service is excellent! We, unfortunately, were not completely satisfied with our Samues. A seam came open after a few wears and overall we felt that they did not live up to what was represented. Having said that, a company that stands behind its product the way Himoriwabi does is exceptional these days. We are grateful for the service provided to us and our challenge was quickly and efficiently solved.
11 juli 2023
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you so much for your kind words. We're truly grateful for your feedback, and we’re so glad to hear that you were satisfied with the customer service you received.
While we’re sorry that the Samues did not meet your expectations in terms of quality, we take pride in standing behind our products and making sure every customer feels valued and heard. We’re glad that we could address the issue and resolve it to your satisfaction.
We appreciate your understanding, and we’re committed to continuing to improve both the quality of our products and the experience we provide for our customers.
If there’s anything else we can do for you, please don’t hesitate to reach out to us. We’re here to help, and we look forward to serving you again in the future!
Wonderful customer service!
I received a pair of their (soft, gorgeous) pajamas as a gift, but it was the wrong size. Customer support replied on a Sunday (!) to help me get things sorted quietly, so that my gift giver doesn't have to be involved at all. Top-notch customer service!
9 januari 2023
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for taking the time to post a review! We really appreciate that you were very clear about what you wanted so that we could deliver to your expectations! We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
Great Samui items
Using my Samue as pjs really help to be comfortable. The material they use just feels good to the touch and very breathable. I ordered 1 the first time then 2 more the next time along with some harem pants.
People need to bear in mind that the company operates from Japan so shipping will always be longer than normal purchases.
2 februari 2022
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for taking the time to post a review! We really appreciate it! It's always great to hear that the time we spent on making our products comfortable was worth it! We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
Great product line with innovative products.
1 juli 2022
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for taking the time to post a review! We really appreciate it! We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
I ordered 2 glasses for our daughter…
I ordered 2 glasses for our daughter for christmas, and she really likes them. The only problem was delivery tracking. Once they got to a US airport, we could no longer track them. They took a long time to reach her, and the delivery service in Dallas could not find the address, even though it is a business. They went back the next day a delivered the glasses. Can thee be a better system for tracking when the items arrive in the US ?
22 december 2022
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We understand you were unsatisfied about your order which took longer than you expected to arrive. We are still trying our best to resolve all our shipping issues and we are still in the process of making it perfect. Rest assured, we will use the feedback to make us better and to ensure this doesn’t happen again.
My EXPERIENCE WAS MAGNIFICENT FROM…
My EXPERIENCE WAS MAGNIFICENT FROM START TO FINISH. VERY UNDERSTANDING ESPECIALLY WITH ME. JOY
28 december 2022
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for taking the time to post a review! We really appreciate it! We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
My order for my son and his fiancee…
My order for my son and his fiancee arrived by Christmas, even though I had ordered just two weeks
before! I have two samue, bamboo and the other,
and enjoy them. I have given them as gifts to others as well. The tracking and care the company gives us
customers is outstanding. And I received a wonderful 50% discount! Thank you SO MUCH!
28 december 2022
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for taking the time to post a review! We really appreciate it! We're glad to hear that you've had a great experience with us and we hope to continue serving you better in the future.
I have spent well over $1000 US and my…
I have spent well over $1000 US and my only complaint is the regular Samue has major shrinkage. My first purchase was unable to be worn after washing. I have since ordered the heavyweight Samue and the Bamboo Samue, and they are both excellent. Major complaint is having to wait a month or more for delivery to the US.
22 december 2022
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We understand you were unsatisfied about your order which took longer than you expected to arrive. We really do appreciate the fact that you have continued to support us with your business. Rest assured, we will use the feedback to make us better and to ensure this doesn’t happen again.
I love the clothing
I love the clothing. I’m actually wearing a top now that is probably for lounging, but I sleep, wake, & spend the day in their clothing. It has been a wonderful website for me.
28 december 2022
Omdöme utan inbjudan
Svar från Himoriwabi Couture
Thank you for taking the time to post a review! We really appreciate it! We're glad to hear that your making such great use of our products and we hope to continue serving you better in the future.
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