Hey! Omdömen 

271
•
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Bought a 2nd video doorbell in January 2024. Set up & worked ok until....I got an email in May 2024 saying they were no longer trading but . ...I'd still get updates etc so item would work. Well ...it... Se mer

Betygsatt 4 av 5 stjärnor

I've bought a second leak monitor and after my initial experience they work well, i.e. connectivity to WiFi is maintained, they report leaks accurately. Only drawback in remote locations they have to... Se mer

Betygsatt 5 av 5 stjärnor

Recently purchased a Smart floodlight camera which became faulty (sound issue) a few weeks after installation. Contacted Hey and their support team went through all they could to fix however ultimatel... Se mer

Betygsatt 5 av 5 stjärnor

Fab bulbs and useful interface, note if you have dimmer switches you need ones designed for LED bulbs, currently I have the old style dimmer switches that don't don't well with LED, this causes flicke... Se mer

Företagsinformation

  1. Elektronikbutik

Skrivet av företaget

Hey! has been created to bring a simple, all in one solution to the smart home industry. With simplicity & innovation at the heart of hey! we hope to bring you the perfect smart solution for your home. We provide a bespoke smart home kit, designed around your lifestyle and home, that is easy to install, without losing functionality. We thought about every step of the journey to ensure you get the best product and the best service.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

271 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(271)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Not very smart but are bright

This mainly applies to the GU10 Smart Bulbs.
PROS: The white spectrum of the bulbs is great. They are bright and distributes light evenly. The colours are not bright at all but they do the job if you have enough of them in a room.
When the bulbs are powered on by a switch, they have a nice fade in effect.

CONS: Set up of multiple bulbs at a time is a pain. The bulbs often timeout before the app has configured one bulb. Wi-Fi connectivity is VERY unreliable. I have tested these bulbs while they are just 2 meters away from my wireless access point and the bulbs drop off the network frequently. Struggle to reconnect. I have tried combinations of different access points/routers and settings… same rubbish result.

And the App…. Isn’t intuitive at all. Setting up scenes and automations is painful.

I originally wanted these in my living room but couldn’t live with the downfalls. I’ve installed in the bathroom now where I’m not to bothered about controlling the lights throughout the day.

24 februari 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Actual product was easy to set up until…

Actual product was easy to set up until I realised it did not work with shared wifi networks. This should have been made clearer before my purchase as I had to pay £5 for delivery, then £4 to deliver it back to the company for a refund. There was no free returns and in the end I had paid £9 for a product that I have not been able to use.

6 februari 2022
Betygsatt 3 av 5 stjärnor

Good cameras but SD card formatting is an issue.

We purchased two doorbells and one external camera and while the quality is great and the app easy to use, we’re constantly having to format the SD card so it never actually records any footage (we’ve had two instances now where recorded CCTV would’ve been really helpful). We format it on the app like we’re supposed to, but then the next day we have to do it again so it doesn’t record over night and we aren’t notified of when to format it again so it doesn’t record for most of the day either.

6 januari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I purchased 2 x sensors for 2 sets of…

I purchased 2 x motion sensors for 2 sets of lights.
I could even get then to set up, I phoned twice before asking my business network manager to take a look. He could not get them to connect at all.

UPDATE
Purchased in October, called in Last week October and again a few days later

3 januari 2022
Logotyp för Hey!

Svar från Hey!

Hi Wendy,

Thanks for leaving your feedback.

Sorry to hear about the experience with your motion sensors.

Are you referring to the order placed in October 2021? Please can you kindly confirm when you contacted us about this order? We have been operating with reduced phone hours over the festive period.

If you would like some further assistance setting up your sensors please contact us via help@heyimhome.co.uk or 01925 358 072 and our customer services team will be happy to help resolve this.

Thanks

Betygsatt 5 av 5 stjärnor

Great product

Great product, definitely competitive against other brands. Very good customer service and quick delivery.

1 januari 2022
Logotyp för Hey!

Svar från Hey!

Hi Kirsty,

Thanks for taking the time to leave a review :)

Don't forget to use 'HEY10' on your next order for an additional 10% off.

Thanks!

Betygsatt 5 av 5 stjärnor

Very Impressed!

Bought a smart lamp and light bulb. I am Impressed with both these products. Great value for money, simple and easy to use. The app is very intuitive and linking to Google home is very simple.

30 november 2021
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Quick delivery but unreliable product

Delivery was exceptionally quick, however when the product arrived it did not meet expectations. I ordered the smart doorbell and installed it despite there being a small screw missing which meant the unit could be lifted from its position with no force. I found that the motion sensor function was very unreliable; it missed a car parking directly in front of it and the driver coming into the house! On accessing the app, the stream was slow to connect and on occasion the doorbell would show as offline. I troubleshooted my WiFi but there were no problems. The doorbell is less than 5m from the router through a single wall. All my other devices work through the house and gardens with no problems, even streaming video.

The doorbell looks nice and would be fine as a stand-alone doorbell, but I have lost faith in it as any type of security feature due to it being unreliable. It will be returned.

27 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Products

Great Products!

Watched a few reviews online after being after a one system for all smart home. This pretty much ticks all the boxes. I have a few suggestions on how this product line could be improved, but overall, right now very impressed.

10 november 2021

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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