Hey! Omdömen 

271
•
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Bought a 2nd video doorbell in January 2024. Set up & worked ok until....I got an email in May 2024 saying they were no longer trading but . ...I'd still get updates etc so item would work. Well ...it... Se mer

Betygsatt 4 av 5 stjärnor

I've bought a second leak monitor and after my initial experience they work well, i.e. connectivity to WiFi is maintained, they report leaks accurately. Only drawback in remote locations they have to... Se mer

Betygsatt 5 av 5 stjärnor

Recently purchased a Smart floodlight camera which became faulty (sound issue) a few weeks after installation. Contacted Hey and their support team went through all they could to fix however ultimatel... Se mer

Betygsatt 5 av 5 stjärnor

Fab bulbs and useful interface, note if you have dimmer switches you need ones designed for LED bulbs, currently I have the old style dimmer switches that don't don't well with LED, this causes flicke... Se mer

Företagsinformation

  1. Elektronikbutik

Skrivet av företaget

Hey! has been created to bring a simple, all in one solution to the smart home industry. With simplicity & innovation at the heart of hey! we hope to bring you the perfect smart solution for your home. We provide a bespoke smart home kit, designed around your lifestyle and home, that is easy to install, without losing functionality. We thought about every step of the journey to ensure you get the best product and the best service.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

271 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(271)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Works for me

Works for me. Unit is outside six inches from back door about 30 feet from router. Cat sets it off every time, alert to phone. I take it in and put it out again every time cat goes in or out to save battery and so it doesn’t get too cold or wet… would buy again. Took a couple of days to settle in, but I have been using for about 6 months no problem. Odd false alarm, but I’m very happy with it.

1 april 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I wish I could leave no stars

I wish I could leave no stars. I bought 3 and the products don't work, and the customer service is shocking. I contacted customer services as my contact sensors don't respond when the door is opened and shut. The team could not help with the problem at all as if they were unfamiliar with how the product should work and and I was told I would be refunded for postage if I sent them back. I sent the product back, was refused a refund for postage then they sent me back the product which does not work. Save your money and look elsewhere! This has been such a long and arduous process I regret buying them so much.

27 mars 2023
Betygsatt 1 av 5 stjärnor

Tiny screws, missing parts and missing customer service.

I'd avoid the Hey! Doorbell... unless you like extremely challenging set-up processes. There was supposed to be a small screwdriver for the tiny screws at the back... which are the smallest screws in the world btw... but alas there was no screwdriver.

I'm even struggling to buy one to get the back off to insert the batteries.

I've tried to contact support 4 times now but no luck. So I've currently got a brand new product I can't used, with missing parts and can't contact anyone for help. Avoid.

8 mars 2023
Omdöme utan inbjudan
Logotyp för Hey!

Svar från Hey!

Hey James,

Sorry to hear you are missing the screwdriver - an advisor has reached out directly to resolve this for you

Thanks
Hey Team

Betygsatt 3 av 5 stjärnor

I bought the hey door bell camera

I bought the hey door bell camera, it connected to mini hub but lost signal when on front door, got router installed and cant get it to connect have not been able to use it. Had it for nearly three weeks

7 mars 2023
Logotyp för Hey!

Svar från Hey!

Hey Susan,

Sorry to hear you've had issues re-pairing this, one of our team will reach out directly to resolve this

Thanks
Hey Team

Betygsatt 1 av 5 stjärnor

Poor quality

Poor quality products…spend a little extra and get products from the leading competitor..you won’t be sorry.
Have persevered for almost 2 years with the hey! Doorbell and security camera we have given up and bought products from another brand that are far superior and to be honest wish we had bought them in the first place.
The doorbell had to be replaced under warranty as it stopped connecting and wouldn’t charge…thought this would solve our issues but no the replacement one has done similar and you can’t even use your phone to answer the door bell call as the app freezes every time and keeps asking to reformat the SD card.
The security camera was okay…limited in selecting the area you want motion detection to work and and is very hit and miss in what it picks up. It’s not fit for purpose or built to last as it had water ingress which has damaged the unit and we are outside of the warranty…typical!
Customer service hit and miss also.
Would not recommend!! Please pay a little extra and buy a more premium product!

1 mars 2023
Betygsatt 5 av 5 stjärnor

Great customer service!

Bought three cameras for my property, two outdoor and one indoor. One of which was tied to someone else's account ( I assume they did the try before you buy and Hey! sent it on to me after, not a problem) They sorted it all out within a few hours and havent had any problems since.

29 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant

Brilliant - 5 Star. Great comparability and connectivity. Self explanatory set up much more cost effective than its competitors.

26 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent products and very easy to…

Excellent products and very easy to use. Smart plugs work both well on the app and syncing up with Alexa. Connected up the smart plugs with various lamps.“Alexa, turn on the living room light” and it’s on. Have got the power strip, very easy to set timers and clicking on the individual plugs to switch on/off the app for the different plugs. The usb slots make charging your phone and other device’s easy. Having one slight issue reconnecting this to my new router from my old router, but I’ve not really tried properly yet.

30 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product

The smart floodlight was really easy to install and get set up with the App. Great quality video/images and loads of good features.

25 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good solid construction

Arrived quickly, nice solid packaging, and easy to set up. I did need to reset as I was a bit slow pairing yo my app ( hold down on button for 5 secs). Very pleased with it does exactly what you would expect.

25 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Hive be gone, Hey! is the way!

Having previously used Hive for my previous home, I was looking for a new smart company with more product choice and a better price point. Hey! are it. The products are simple to use and set up, and the app is very user friendly and is easily connected to Alexa.

25 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products and price

I bought some light bulbs and an indoor camera for myself; gave a lightbulb as a gift to my daughter who loves it, her partner has set it to disco lights ha ha. As for the camera, I can see what my animals are up to, day or night; delighted with both products what are very easy to install.

25 februari 2023
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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