Hey Dude Shoes Omdömen 

Ordered shoes for my son before the Christmas delivery deadline. The shoes haven’t shipped. A label has been created and nothing has happened for 4 days. I called to check the status and was told very rudely that MAYBE they will come before Christmas. They informed me I chose standard shipping, disregarding the fact their website very clearly stated they would arrive on time. Did not prompt me to choose expedited shipping for on-time delivery. Their agents were rude. When I asked for a refund, for them to be expedited or to speak to a supervisor, I was hung up on. TWICE. Garbage. Do not order from this company. To be honest, the shoes are horribly made and are ugly.

I now own several pairs of Hey Dude shoes. They are lightweight, the soles grip well, there’s room for toes, and they’re supremely comfortable. Apart from wellies, I’ve worn nothing else for months, and they are wearing very well. Mine arrived quickly and were as described so I’ve not had any dealings with customer service.

Had a write with them regarding an order of 2 pair of shoes. They told me that they have nothing in there system regarding my name.

But they also give me an update that my shoes was on there way, as they have left there Stock.

Well then I wrote them I had an order confirmation and also that they allready had drawn money from my Bank Account! I also gave then attached files of these 2 things.

Waiting for the Answer of that, but for now I not that happy with there way of handling this, so I just hope for a turn around of how I see them, and they deliver my 2 pair of shoes asap, which I allready have paid for.

Best regards
Torben from Herning/Denmark.

HEYDUDE, I understand the effort to use eco-friendly packaging, but I received my order today, and the shoes arrived in a bag instead of a proper shoe box. Not only could they have been damaged during delivery, but they also look like they could be a returned item. This is really disappointing, as I expected brand-new shoes in a box. Without proper packaging, how do expect the shoes to arrive undamaged? I appreciate the commitment to going green, but perhaps consider using biodegradable boxes instead—this approach isn’t working.

Ordered a pair of shoes for my son for Christmas. First it took almost 2 weeks before I got them and no updates on shipping status. And I was shocked when I did got them and they were sent to me loose in just a plastic type package/envelope. No box, and no shipping bubble to protect the shoes! So of course they were crushed by the USPS. I called Hey Dude corporate and was told that is how they ship their items now, and you do not even get the Hey Dude shoe box anymore. And that if I want a replacement/refund, I would need to submit a photo!! What happened to just taking back an item? And their agent was quite rude!!

Terrible fit glad I got them for £18 if your think of paying full price. SAVE YOUR MONEY they look ok but there is no way to make them fit. Even £18 I’m very disappointed

Is very bad customer service I just sent back the item till now ie 10 days didn’t refund me

De aangekochte schoenen via site heydude.eu is niet goed. Bestelde 3 paar schoenen van dude. Allemaal 43 EUR maat. Er waren 2 paar die meer dan 2 maten groter waren. Service niet goed te noemen. Kan echt niet. Zo groot verschil. Kwaliteit ondermaats gewoon. Dat kan toch nooit zo een verschil zijn als dat 3 paar zijn met maat 43. Slecht is het juiste woord hiervoor. En moet je moet betalen om ze terug te verzenden. Gewoon misleiding noem ik dat. Zo verdienen is gemakkelijk. Nooit meer!!!

dopo aver ordinato vari tipi e modelli(devo dire stra comodi)mi sono innamorata di hey dude.però....ora con i sconti di black friday improvvisamente lo sconto non funziona piu.dopo aver contattato il centro clienti(in albania oltre tutto non parlano neanche bene in italiano e sono stra scortesi,poi a pagamento)dappertutto mi sono sentita dire che il sito funziona perfettamente.anche tramite contatti e-mail.gentili signori,io acquisto molto on line(x via di poco tempo)ma un sito così scarso non si è mai visto.devo purtroppo abbandonare x poca serietà anche se mi dispiace molto.forse a volte bastano poche, ma sbagliate persone??????????

Sehr unfreundlich und Lösungen oder Kunden Support gleich null. Super schuhe leider ein sehr schlechtes Service.

Ein Stern ist zu viel.
Retoureangaben werden nicht zu Klarna weitergeleitet, auch nach 3maligem Kontakt via Email und Chat keine Lösung. Nur ein vertrösten und hinhalten. Problem wurde seitens Hey Dude auch nach 4 Wochen nicht gelöst. Also Kontakt zu Klarna aufgenommen mit der Hoffnung auf Verrechnung...

Absolutely terrible customer service. Do Not Recommend.
Placed an order using one coupon code for 20% off my order. When checking out it showed the correct discount. Once order went through it reverted to a different code/sale they had going on, raising the price of my 3 pairs of shoes by about $50. Immediately called and spoke to Kathy in customer service, apparently she can’t do anything to change or cancel the order. It was literally less than 5 min after placing the order. Nothing has been processed or shipped, how can they not change or cancel within 5 minutes? Extremely disappointed in customer service.

On Friday 11/1/24 placed the order for 2 pair of shoes. Got some customer service messages saying to apply coupons, which did not work and took over 2 iterations to make it work. On Tuesday 11/5 with no information on any issues, the order is refunded. I had to inquire why, because there was no information on the refund email and they said it wasn't in stock. Their online system still showed on 11/5 both pairs in the correct size in stock, So you could purchase them and be charge the money and then have to fight the refund. What kind of company is
this? Click Bait? This needs to be
penalized and stopped.

Returned shoes and 1 month on still no refund. Web chats and phone calls all confirm they have been returned but the refund has still not appeared.

Charging $40AUD after saying they offer that "Returns & Exchanges are Free & Simple", but then in the explanation, say that it excludes shipping, is pretty sketchy. Maybe get the copywriters onto that one to fix it up?

I have 3 pairs of Hey Dude shoes. I got them because people raved how comfortable they are. Well they aren’t uncomfortable but really not super comfortable like most expensive shoes like Hooka or Sketchers. I wouldn’t waste my money on another pair. They are cute, that’s about it. Tori

Ordered 2 pairs of Halloween themed shoes - one for me, one for my son on October 16th - I was charged at this time. On October 17th it was marked as shipped. Now it's October 29th and the tracking information says: "he package data was sent to OnTrac, but we have yet to receive the package from the sender. Tracking will update once it arrives. Please contact the sender for more information". Hey dude customer service told me to wait 10 business days to address this, today is 10 business days and now they tell me they are unable to cancel the order and I should just refuse the shipment. Refuse what shipment? You havent shipped them! You created a label and they never left the warehouse - assuming you even really put the label on a box to begin with. I have had 4 pairs of these shoes over the years, but this has been a such a poor experience I'm probably not going to buy them ever again.

My son was gifted a pair of shoes. Ordered a USM5. When the shoes arrived, they were tagged with USM5, but the actual shoe was USM6. Submitted for a return/exchange. After 3 weeks, received new pair of shoes with the exact same issue. Very frustrating since they knew this is exactly why I was returning them in the first place. Now I’m supposed to wait another 3 weeks and go through this process all over again. Customer service was a joke as she barely spoke English. Cut me off at the end of the call and abruptly ended the conversation. Not happy at all!

Follow Up at 11/10: I was able to continue the process to get another pair of shoes sent without having to wait for them to receive the 2nd incorrect pair. 3rd pair arrived...and once again a US6 tagged as a US5....therefore still too big. 3x with shoe being tagged incorrectly. And yes, I have other HeyDudes that were ordered through Amazon with no issue. I DO know how to read the sizing on the tag that lists the size in different country measurements.

Rückerstattung dauert ewig und man wird vertröstet.
Als Entschuldigung bekam ich zwar einen Gutschein, nur einlösen werde ich ihn dort eh nicht. Diese, meine erste Bestellung dort, war mir eine Lehre.

j'adore. découvert il ya un an lors d'un épisode d'épine calcanéenne. depuis j'ai acheté 5 paires et je ne porte plus que çà