I've been working with Aidan recently on my remortgage, as he also helped me through the process of buying my home five years ago. I've had a great experience both then and now. I was told mortgage ra... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Aiden (Broom) has been my broker several times now and he always works hard to ensure I get the best offer possible. He knows how to help out when there are challenges and works in a calm and careful... Se mer
We've recently gone through our first remortgage through Heron & they have been very helpful throughout. Gary helped us explore the different options, and find the best broker for our situation.... Se mer
Great experience with Joshua, helping us to navigate a tricky re-mortgage situation. He worked with us to explore all options until we found something that worked for us. Lillie kept us up-to-date e... Se mer
Företagsinformation
Om Heron Financial
Skrivet av företaget
Fee-free mortgage brokers for the whole of the UK
Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.
Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.
Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.
We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.
In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.
Our mission is simple: the right mortgage, without the stress.
If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.
Kontaktuppgifter
207 Cardinal Point, Park Road, WD3 1RE, Rickmansworth, Storbritannien
- 020 3195 1982
- info@heronfinancial.co.uk
- heronfinancial.co.uk
5,0
Utmärkt
2 tn omdömen
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Thanks to the whole Heron team (but in…
Thanks to the whole Heron team (but in particular Rachel and Zara) for making my first property purchase such a smooth process! My application was not the most straightforward, and yet the team managed to preempt any issues before they arose and we received the offer quicker than expected. Helpful and responsive throughout, 5-star service
26 augusti 2026
Svar från Heron Financial
Thank you so much for your fantastic review. We’re delighted to hear that Rachel, Zara and the wider Heron team helped make your first property purchase such a smooth experience!
Josh at heron has made it a really easy…
Josh at heron has made it a really easy and clear process for our remortgage, very responsive and thorough making sure we understand all our options and getting us the best deal ahead of time.
Thank you
27 augusti 2026
Omdöme utan inbjudan
Svar från Heron Financial
Thank you so much for your lovely review. We’re delighted to hear that Josh made your remortgage process feel clear and straightforward from the outset!
Olayinka
Heron Financial were so easy to work with I’d definitely recommend them.
Thanks to Don and Zara.
25 augusti 2026
Svar från Heron Financial
Thank you so much for your kind words and recommendation, Olayinka. We’re delighted to hear that Don and Zara made your experience with Heron Financial so easy and straightforward!
Excellent
Aidan went above and beyond to get our mortgage locked down quickly and gave extremely clear and helpful guidance. We've been well looked after by the whole team. They were recommended to us by a friend and we would not hesitate to recommend them ourselves.
10 augusti 2026
Svar från Heron Financial
Thank you so much for your fantastic review and recommendation. We’re delighted to hear that Aidan went above and beyond to help secure your mortgage quickly while providing clear and helpful guidance throughout!
I couldn’t be happier with the service…
I couldn’t be happier with the service provided by Chloe and Rachel. Nothing is too much trouble, communication is great and they go the extra mile. Thank you
24 augusti 2026
Svar från Heron Financial
Thank you so much for your lovely feedback. We’re delighted to hear that Chloe and Rachel have made such a positive impression with their communication!
Rachel and Lillie were amazing …
Rachel and Lillie were absolutely fantastic throughout the whole mortgage process. They were both incredibly helpful, professional and supportive, and always took the time to explain everything clearly and answer any questions i had.
They made what could have been a stressful process feel straightforward and manageable, and i always felt that I was in safe hands. Their communication was excellent, and they genuinely went above and beyond to help me find the right mortgage for my circumstances.
We’re extremely grateful for all their hard work and would highly recommend Rachel and Lillie to anyone looking for a mortgage advisor. Thank you both so much for everything!
21 augusti 2026
Svar från Heron Financial
Thank you so much for your wonderful review and recommendation. We’re delighted to hear that Rachel and Lillie made your mortgage journey feel straightforward and manageable!
Best mortgage broker
Amazing service indeed from Dalia and Rebecca. I had no idea as a first time buyer where should I start from but they helped me for each and everything. I’m very happy with their service.
Very good in customer support whenever you need. They do everything free of charge and that’s the best one you can ever think.I would recommend everyone to take your decision wisely and it will be best to go with them.
20 augusti 2026
Svar från Heron Financial
Thank you so much for your fantastic review and recommendation. We’re delighted to hear that Dalia and Rebecca helped make your first-time buyer journey feel clear and manageable!
approachable, informative and patient
18 augusti 2026
Svar från Heron Financial
Thank you for your kind feedback!
Great honest company & staff ✨
Great honest company which will guide you through buying your home. Updated me constantly throughout the process. Aiden & Chloe was amazing, they took the time to make sure I understood all my options with no pressure. Very pleased with outcome and service 🙂
14 augusti 2026
Svar från Heron Financial
Thank you so much for your lovely review. We’re delighted to hear that Aiden and Chloe made your home-buying journey such a positive experience!
Great service for a first time buyer
As a first-time buyer, I was initially very apprehensive and unsure of the whole process. However, the clarity and straightforward approach of the team has made everything as seamless as possible. I always thought applying for a mortgage would be an absolute nightmare, but these guys completely proved me wrong. Thank you!
13 augusti 2026
Svar från Heron Financial
Thank you for your lovely review. Buying your first home can feel daunting when everything is new, so we’re delighted that the team’s clear and straightforward approach helped put you at ease and made the mortgage process feel seamless!
Seamless from enquiry through to…
Seamless from enquiry through to completion. Racheal and Lillie were fantastic at keeping us informed.
4 augusti 2026
Svar från Heron Financial
Thank you for your lovely feedback!
From first home to remortgage – a mortgage broker I never regret choosing
I am posting here exactly what I wrote in my Google review, for your information.
I have worked with Heron Finance on several occasions—from buying my first home after settling in the UK to arranging a remortgage—and I have never once regretted it. Above all, they are incredibly responsive; even when I made numerous inquiries that didn't directly benefit them, the representatives, Dalia and Leona, provided valuable advice to help me resolve the issues. As a non-native English speaker unfamiliar with legal and real estate terminology, I truly appreciated their kind and helpful support. I highly recommend Heron Finance to anyone in need of mortgage-related assistance.
6 augusti 2026
Svar från Heron Financial
Thank you so much for such a lovely review and for choosing Heron Financial time and again. It’s been a privilege to support you from purchasing your first home in the UK through to your remortgage!
Highly recommended for self employed
Dalia and Leona were fantastic they were very professional all the way.
Made the process steamlingly easy and got me the best deal, securing my first home mortgage. I would highly recommend Heron Financial for self employed individuals
6 augusti 2026
Omdöme utan inbjudan
Svar från Heron Financial
Thank you so much for your fantastic review and recommendation. We’re delighted to hear that Dalia and Leona made the process of securing your first home mortgage feel straightforward!
Clunky processes and too many people involved
I'm currently in the middle of aremortgage process with Heron Financial and it feels very disjointed with a lot of people involved.
1. the mortgage advisor
2. case progression manager
3. protection advisor
4. 3rd party independent legal advisor.
Why does the process have to involve so many people all emailing and calling separately? On top of this, we are being asked to revisit the portal we completed when we applied for our original mortgage which is clunky and any sends constant chase emails even thought relevant documents have been sent to the mortgage advisor.
At the end of it all we will secure our remortgage, but its a painful process. Why not have a main 'account manager' who arranges all the calls, sends all the emails and cuts out all the others involved.
PS: you asked for the feedback.
4 augusti 2026
Omdöme utan inbjudan
Highly recommend
Excellent experience from start to finish. The online dashboard made it so easy to submit all our information upfront, no endless email chains or phone calls to relay basic details. Our first call with Don Scott was a video session with a slideshow that walked us through the entire house purchase process, a great way to start and it made us feel confident right away.
We also shopped around and spoke to two other brokers, including one we paid for, and neither could beat the rate we got here. On top of that, the team ( Don, Leona, Ailsa) was consistently responsive and quick, always happy to give us updates whenever we checked in. Would definitely recommend to anyone starting the mortgage process.
30 juni 2026
Svar från Heron Financial
Thank you so much for such a thoughtful review and recommendation. We’re delighted to hear that the online dashboard and your initial video appointment made the mortgage process feel clear and straightforward from the very beginning!
Sterling service as always
As always Joshua and the team at Heron were fantastic, I have used them for several years and will continue to do so. They always go above and beyond, are friendly, proactive and thorough. 10/10
31 juli 2026
Omdöme utan inbjudan
Svar från Heron Financial
Thank you so much for your continued trust in Heron Financial over the years. It’s fantastic to hear that Joshua and the team consistently provide the friendly support you’ve come to expect!
I had an excellent experience
I had an excellent experience — Kane and Rebecca stayed on top of everything and kept me updated promptly
31 juli 2026
Svar från Heron Financial
Thank you for your lovely feedback!
Outstanding Service and Support Throughout My Mortgage Journey
We had a fantastic experience with Aidan and Zara throughout my mortgage application process. They were incredibly responsive, always available to answer my questions, and took the time to explain everything in great detail, making sure I understood each step of the process.
The whole journey was smooth and stress-free from start to finish. Even when there were a few hiccups with my credit file, Aidan and Zara worked tirelessly to find a solution and successfully secure a mortgage for me.
I had a fantastic experience with Aidan and Zara throughout my mortgage application process. They were incredibly responsive, always available to answer my questions, and took the time to explain everything in great detail, making sure I understood each step of the process.
The whole journey was smooth and stress-free from start to finish. Even when there were a few hiccups with my credit file, Aidan and Zara worked tirelessly to find a solution and successfully secure a mortgage for me.
Their professionalism, knowledge, and dedication gave me confidence throughout the process. I would highly recommend Aidan, Zara, and their team to anyone looking for a mortgage broker who genuinely cares about their clients and goes the extra mile to achieve the best outcome.
Thank you both for all your support!
Sri
15 juni 2026
Omdöme utan inbjudan
Svar från Heron Financial
Thank you so much for such a thoughtful review, Sri. We’re so pleased that Aidan and Zara were there to guide and reassure you every step of the way!
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