Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Se mer
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It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Se mer
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Företagsinformation
- Ombud för mobilbetalningar
- Kortbehandlingstjänster
- Valutaväxling
- Postanvisningar
- Penningöverföring
- Finansiella tjänster
Skrivet av företaget
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktuppgifter
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bra
231 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good service
12 november 2023
Svar från HeptaPay
Thank you for your honest feedback about HeptaPay Uganda.
Svar från HeptaPay
Thank you Snowe. We are glad that we were able to be there for you during your time of need.
Simple, Safe and efficient
Simple and efficient. This was a life saver when I needed to send funds from Ghana to Kenya for an urgent payment. Waiting for the app to be developed .
Safe n secure
5 november 2023
Svar från HeptaPay
Thank you for the recommendation! Indeed, you can use Hepta Pay to instantly transfer funds from Ghana to M-PESA in Kenya within 30 seconds. Very soon, you will be able to do this on our app too!
I loved the quick response and…
I loved the quick response and resolution when I faced an issue with my card.
27 oktober 2023
Svar från HeptaPay
Thank you for taking the time to review our services. We welcome you to transact again and again!
Wow it's perfect
i use the service, and it was very easy and helpful !
29 oktober 2023
Omdöme utan inbjudan
Svar från HeptaPay
Thank you very much for your feedback.
Svar från HeptaPay
Thanks! Hepta Pay typically completes transactions in about 15 seconds, and we are glad that you got to experience that.
KEPT THE PROMISE
KEPT THE PROMISE
I mistakenly sent money to a wrong number and asked for a reversal of the transaction. HeptaPay promised to do the reversal in 3 days and indeed they kept their word and reversed my transaction in 3 days. HeptaPay is number 1.
22 oktober 2023
Svar från HeptaPay
We appreciate you taking the time to give us this review. We will continue to strive to offer excellent customer service to our customers.
Svar från HeptaPay
We appreciate your positive feedback. Thank you!
Its ggood in terms of fst transactions…
Its ggood in terms of fst transactions though at times there unnecessary holds
18 oktober 2023
Svar från HeptaPay
Thank you for the feedback. We will try to eliminate the transaction delays in future.
Svar från HeptaPay
Thank you for your positive feedback. We will work to keep our service as timely and convenient as possible.
Seamless user experience!
7 september 2023
Svar från HeptaPay
Thank you, Ali. We appreciate the positive feedback!
Five star Review for HeptaPay in terms…
Five star Review for HeptaPay in terms of saving time, quick response, easy receiving and transfer money.
11 september 2023
Omdöme utan inbjudan
Svar från HeptaPay
We work hard to make our system as easy as possible to use. Thank you!
Svar från HeptaPay
Thank you, Ori. We appreciate your confidence in our product.
Heptapay is easy to use
Heptapay is easy to use, speady, not expensive, direct transfer to the beneficiary !
31 augusti 2023
Svar från HeptaPay
We appreciate your positive feedback. Thank you very much!
Svar från HeptaPay
Thanks Feisal. You're welcome again, and please spread the word about our awesome services.
It is simple to use and fast to…
It is simple to use and fast to deliver.
I advise that the system be designed to be informing people where an error is coming from, not just asking one to check details.
2 augusti 2023
Svar från HeptaPay
Thank you for the review, Charles. We will look into providing more detailed error messages as you have suggested.
Fast delivery
18 juli 2023
Svar från HeptaPay
Thanks David. We aim to complete transactions in 30 seconds or less.
Quick, Easy, Convenient but Very Expensive
The remition of funds is very quick (almost immediate) but the fees are high. It cost me about $12 more than using other methods to send money from Kenya to Rwanda, due to the high exchange rate.
It's good for an emergency and it gives the option of paying by debit or credit card, but for regular use it can get expensive.
UPDATE: Following the response from the company, I would like to add why I said my fee was high. Yes, the fee charged was $6.96. However, I compared the end result i.e. How much the receiver would get using Heptapay vs M-Pesa global and the higher exchange rate using Heptapay meant that a further $12.00 dollars goes towards the rate. So that's why I indicated a high exchange fee of roughly $12 which is higher than the other services I compared with. And that's because the site will not accept local currency (Kenya shillings) as payment when sending from Kenya to Rwanda, and the payment can only be made (by card) in USD.
As a first time user, yes the remission is very fast but the exchange rates are definitely higher. It would be helpful if users could pay in their local currencies when sending abroad.
22 juli 2023
Svar från HeptaPay
Hello. The fees charged on your transaction was $6.96, not the $12+ you speak of. Any other fees that you may have been charged were from your financial institution, and you should engage them on their forex offerings. That aside, you're right: Our price is a reflection of quality service we provide. With us, you get what you pay for: speed, convenience, and a reliable service that completed your transaction within 3 minutes from when you visited our website, and within 13 seconds after you finished paying. No other service does it like we do. 😎
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