Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Se mer
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It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Se mer
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Företagsinformation
- Ombud för mobilbetalningar
- Kortbehandlingstjänster
- Valutaväxling
- Postanvisningar
- Penningöverföring
- Finansiella tjänster
Skrivet av företaget
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktuppgifter
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bra
231 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really fast transfer to the recipient
Really fast transfer to the recipient, within an hour after sending
5 juni 2023
Svar från HeptaPay
Thank you for the positive feedback, Tom.
You guys are scammers
You guys are scammers . I only got the first transfer of 5 usd , another transaction of 102 usd never reached yet it was deducted from the sender .
It's like you just lure prospects with low value transaction snd get hold of the second.
19 maj 2023
Svar från HeptaPay
We are sorry to hear about your negative experience. We have checked your email address on file, and we can only see one transfer of USD 5 which was completed successfully. We can not trace a subsequent transaction of USD 102, or any other transaction. Please share with us the details of the subsequent transaction so that we can assist you.
It was quick and easy to use
It was quick and easy to use. The user experience made transferring money stress free
30 januari 2023
Svar från HeptaPay
Thank you very much for taking the time to review our service. Welcome again!
Pretty fast
Pretty fast, efficient and just works
Great communication during the process and great rates
29 december 2022
Svar från HeptaPay
Thank you very much. We will strive to offer even more competitives exchange rates and lower fees this year.
The response time was excellent
The response time was excellent. What impressed me the most was when they got in touch within seconds to let me know why my transaction failed. The process was also seamless and easy. I would definitely recommend their services.
6 december 2022
Svar från HeptaPay
Thank you very much for the positive feedback! We strive to offer excellent customer service at HeptaPay.
Svar från HeptaPay
Thank you very much for the positive feedback!
Svar från HeptaPay
We're like an online ATM...but better! Thank you, Lauren!
I was supported professionally
I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I used other platforms. I’m definitely sticking to Hepta pay.
7 oktober 2022
Svar från HeptaPay
Hi Valentine. We're excited that you had a fantastic experience transacting on HeptaPay. Tell a friend to tell a friend!
Svar från HeptaPay
Thank you very much for the positive feedback. We strive to make micropayments into East Africa cheaper, faster, and easier.
Very reliable and user friendly
28 augusti 2022
Svar från HeptaPay
Hello. Thank you for your 5-star feedback!
Svar från HeptaPay
Thank you Lilian for the positive feedback, and thank you for choosing HeptaPay!
Smooth process but no notice of charges.
It was simple and smooth process.
I was not happy that I was not made aware what the charges was going to be from the start.
9 augusti 2022
Svar från HeptaPay
Hello. Thank you for your feedback.
We would like to state that the amount that HeptaPay bills you is inclusive of all charges and fees (which are displayed on screen before you transact). There are no hidden fees when transacting on HeptaPay.
While sometimes financial institutions charge for processing card transactions, these are not our charges and we have no visibility into what they may be. As such, we advise you to speak with your financial institution on charges related to transacting online.
Thank you for choosing HeptaPay.
Svar från HeptaPay
Fantastic. Thank you for choosing HeptaPay!
Svar från HeptaPay
Brilliant! We're glad that we could be of service to you. Things will only get better, we promise!
Svar från HeptaPay
We strive to complete all transactions under 30 seconds but it's usually sooner! We thank you for the positive review, and for choosing HeptaPay!
The first payment went super fast
The first payment went super fast - the second one took almost 20 minutes. That was a bit confusing. Apart from it, all good.
11 maj 2022
Svar från HeptaPay
Hi Kathi. We appreciate your positive feedback, and we apologize for the delay in processing your subsequent transaction.
Good and fast
8 maj 2022
Omdöme utan inbjudan
Svar från HeptaPay
Thank you! We typically complete transactions in under 30 seconds!
Abs-o-Lutely Fab-U-Lous...!!!
Efficient. Safe & Extremely Helpful Tool. Especially a Life Saver when you're on the go a lot, moving between cities without Banking facilities, Traveling across African International borders & run outta cash or cannot access a Bank/ ATM. Transfer from Credit Cards into a Telecom based Mobile e-Wallet is brilliant especially coz that can also be reverse Transferred into the actual Bank Account as withdrawable Cash money & out from the e-Wallet in some cases. Very Happy with my trial run & shall definitely use it again.
10 april 2022
Svar från HeptaPay
Thank you very much for the feedback! We look forward to expanding our services across East Africa to serve you everywhere you go! Please check out the bank services that we currently offer, and let us know which other banks you'd like for us to support.
Detta är Trustpilot
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