Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Se mer
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It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Se mer
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Företagsinformation
- Ombud för mobilbetalningar
- Kortbehandlingstjänster
- Valutaväxling
- Postanvisningar
- Penningöverföring
- Finansiella tjänster
Skrivet av företaget
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktuppgifter
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bra
231 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The service is fair but you have some…
The service is fair but you have some delay in delivery.
Otherwise we appreciate this great innovation
16 maj 2024
Svar från HeptaPay
Hi John. We appreciate your feedback. As we have noted on our website, first-time transactions may take up to 15 minutes to process. Subsequent transactions are usually completed in 30 seconds or less!
Svar från HeptaPay
Thanks Tim. We aim to complete transactions in 30 seconds or less!
COMMENT ON SERVICES
thank you ,I appreciate YOUR SERVICE OF TRANSFERING FROM CARD TO MOMO BUT WE NEED ANOTHER TYPE OF CURRENCIES LIKE EUROS.
3 maj 2024
Svar från HeptaPay
Thank you for your feedback, Divine. Unfortunately, we can not charge cards in Euros due to regulatory constraints. Since you are transacting to Rwanda, we welcome you to try out our RWF gateway which you can access via this link: https://heptapay.com/rw/atm
There services are great and they have…
There services are great and they have good rates. Won't hesitate to work with them again
10 maj 2024
Svar från HeptaPay
Thank you, Belvick. You are welcome to transact on HeptaPay as many times as you wish!
HeptaPay is the best. No competition!
For someone who buys a lot of mobile money I can honestly say HeptaPay is the best! I receive my mobile mobile with speed!
3 maj 2024
Svar från HeptaPay
Thank you, Kain. We try to complete all transactions within 30 seconds...but most times it's even less time!
Svar från HeptaPay
Thank you, Gloria! What you see on the website is recipient gets, and what the sender is billed. There are no hidden charges, and we work on truth!
Svar från HeptaPay
Thank you! As you saw for yourself, HeptaPay transactions are typically completed in 15 seconds!
Team support not responded the assistance
To fix the issue of instability network
Team support responded quickly
To increase the amount to transfer
26 mars 2024
Svar från HeptaPay
We are saddened to hear of your poor experience. Since your transfer, we have made changes to improve the stability of the network and increase fulfillment speeds. We encourage you to try transacting with us again.
Svar från HeptaPay
Thank you for the 5-star review, Andre. Indeed, with a fulfillment presence in Kenya, Uganda and Rwanda, and accepting card payments globally, HeptaPay is truly working towards a cashless, borderless African society!
The process is seamless
The process is seamless, quick and responsive. I feel my transactions are safe and secure. If they have any technical issues, I love that I am updated on Twitter. I’m thrilled with their service.
8 mars 2024
Svar från HeptaPay
Thank you Michael for being our loyal customer through the years! You have helped make HeptaPay the 5-star service it is today!
Svar från HeptaPay
Thank you for the feedback. We appreciate you taking the time to share your experience with us.
Yeah tanks guys
Yeah tanks guys, even if it still need your assistance sometimes, it end well
6 februari 2024
Omdöme utan inbjudan
Svar från HeptaPay
You're most welcome, and thank you for the review.
Fast and efficient
I have used the service several times. The exchange and transfer is almost instantaneous. Fast and efficient for converting and transferring money.
28 december 2023
Svar från HeptaPay
Thank you for your unwavering trust in HeptaPay.
Svar från HeptaPay
Thank you, we will! HeptaPay is indeed the quickest and easiest way to top up your MTN MoMo line using your debit or credit card.
Svar från HeptaPay
Thanks. HeptaPay will continue to complete transactions in 15 seconds or less.
Works smoothly and fast too
I have been using Heptapay for almost two years now and I am happy with their service, they work on the feedback received to improve their service. Sending money to Rwanda works smoothly with a few clicks.
27 november 2023
Svar från HeptaPay
We appreciate you for taking the time to review our service. Indeed, in a few clicks you can top up your MTN MoMo wallet in Rwanda using your international debit or credit card, and we will work to make this even faster in future!
Works as expected
So far, the service works as expected. Delivery is with in 3 minutes for the two transactions I have done.
23 november 2023
Svar från HeptaPay
Thank you Victor. Transactions in Uganda are typically completed within 30 seconds and we are working very hard to bring it down to 15 seconds.
System is fast
24 november 2023
Svar från HeptaPay
Thank you for the review. Indeed, HeptaPay completes transactions in under 15 seconds from the time you complete payment.
Svar från HeptaPay
We strive to offer the best customer service in the payments industry in Africa. Thank you.
HeptaPay helped me handle my cash transition needs! Great job!
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues it was great that staff there at HeptaPay responded to my emails very quickly. I was certainly impressed and would definitely use Hepta Pay for future transactions in East Africa.
15 november 2023
Svar från HeptaPay
Dear Michael, we apologize for the difficulty you went through while onboarding to use HeptaPay. We assure you that you're all good to transact across East Africa now! Thanks for choosing HeptaPay.
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