Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Se mer
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It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Se mer
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Företagsinformation
- Ombud för mobilbetalningar
- Kortbehandlingstjänster
- Valutaväxling
- Postanvisningar
- Penningöverföring
- Finansiella tjänster
Skrivet av företaget
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktuppgifter
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bra
231 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So far it’s good
So far it’s good, apart from some delays that happen sometimes. But general it’s a good help.
15 augusti 2025
Svar från HeptaPay
Thank you for taking the time to review us. We appreciate your feedback on the occasional delays. Please monitor from September, 2025 and let us know how your experience will be then.
Svar från HeptaPay
Thank you so much, Alex, for the 5-star review! Your feedback means a lot to us, and we look forward to serving you again and again!
Svar från HeptaPay
Thank you so much for your 5-star review! We are working hard to improve reliability for our Kenyan service, and you will see more stabiility from September, 2025.
Svar från HeptaPay
Thank you for the positive review.
Great site
Great site
I receive my money in minutes
I just wish the site doesn’t go down for days at a time
29 juli 2025
Svar från HeptaPay
Nana, we appreciate your trust, patience, and loyalty in our service. We are working hard to ensure that our critical service remains available 24/7 without disruption.
I was just curious and trying to find…
I was just curious and trying to find out a way to send money from my card to mpesa and cane across heptapay. I have it a shot and it actually worked . it was smooth and perfect. definitely gonna be using it .
25 juli 2025
Svar från HeptaPay
It's great to know we could help you send money from your card to M-Pesa with ease. We look forward to serving you again!
Svar från HeptaPay
We are happy to hear that you had a good experience. We appreciate your recommendation.
Quite expensive(transaction fees etc.)
Quite expensive(transaction fees etc.), but other than that, I recommend this service.
18 juli 2025
Svar från HeptaPay
Hi Elsie. We are glad to hear that you would recommend our service. We understand your concern about the transaction fees and we are always looking for ways to improve our pricing and provide more value.
Svar från HeptaPay
Thank you so much! We're thrilled to hear you’re loving it. We fulfilling your transactions too!
The fact that I am able to receive the…
The fact that I am able to receive the money instantly without further delay makes me feel sure with the platofrm.
14 juli 2025
Svar från HeptaPay
Thank you so much for your feedback! We're glad to hear that the instant transfers are giving you confidence in the platform.
It is fast but is too expensive
It is fast but is too expensive, the exchange and the commission
4 juli 2025
Svar från HeptaPay
Thank you for your honest feedback. We are glad to hear you found the service fast. While our rates reflect the costs of providing a secure and reliable service, we understand that affordability matters. Therefore, we appreciate you taking the time to share your thoughts.
I needed to pay a developer very fast
I needed to pay a developer very fast, and this service was very efficient.
But they took the time to verify the payment was valid .
I really recommend it , thumbs up👍
29 juni 2025
Svar från HeptaPay
We are glad HeptaPay was efficient when you needed it most, and we appreciate your recognition of our verification process which helps keep all our users safe.
They never assist or respond
23 juni 2025
Svar från HeptaPay
We're really sorry to hear about your experience. Please reach out to us directly at support@heptapay.com, and we will assist you.
Transaction was slow,it took too long…
Transaction was slow,it took too long for the receiver to receive the money. Work on timing
21 juni 2025
Svar från HeptaPay
Thank you for the 5-star rating and for sharing your feedback, and for the 5-star review despite the slow processing. We are sorry to hear that the transaction took longer than expected. Your input is valuable, and we are actively working to improve our speed and reliability. We appreciate your patience and support.
Svar från HeptaPay
Thank you so much for the 5-star review! We're thrilled to hear you're enjoying Heptapay. Your support means a lot to us.
These people are bad guys mmmm coz l…
These people are bad guys mmmm coz l made transaction but taking too long to process my payment to the destination recipient
11 juni 2025
Svar från HeptaPay
Your first-time transaction – MTN MoMo payment of RWF 13,142 to 0788 902 475 in Rwanda – was successfully completed in just 3 minutes, well within the clearly stated 3-hour window shown on screen. Similarly, subsequent transactons were within the stated completion period. Please let us know which transaction you are reffering to.
oops invalid request" error
I keep getting an "oops invalid request" error when trying to transact. I've emailed the support but as usual there's no response.
4 juni 2025
Omdöme utan inbjudan
Svar från HeptaPay
Hello. This was as a result of a technical error which we have since resolved. Our apologies for the inconvenience caused.
I did some transaction via visa cards…
I did some transaction via visa cards and they were rejected and upto now the amount charged "10$ and 5$" have not yet reflected to my card . i wonder
31 maj 2025
Svar från HeptaPay
Stephen Mwangi, your account was flagged for suspicious activity after repeated card misuse, which violates our terms and conditions. You were warned of this, but proceeded to continue. Any pending holds will be released by your bank. Please contact them for assistance.
it good sending funds using this site
it good sending funds using this site , but they should try to make all transactions instance
8 maj 2025
Svar från HeptaPay
Thanks for the feedback! We're glad you find the platform useful. While many transactions are instant, some may take longer due to verification or mobile money network delays. We're continuously working to make all transfers as fast as possible.
kindly release my funds or cancel am…
kindly release my funds or cancel am not here to go back and forth with bruised egos I don't know you don't know me pls
1 juni 2025
Omdöme utan inbjudan
Svar från HeptaPay
You are not the sender of any transaction on our platform. You are a recipient flagged for attempting to receive funds using multiple fraudulent card details.
We do not release funds to individuals involved in suspicious activity, and we take fraud prevention very seriously to protect our users.
If you believe there has been an error, you are welcome to contact our support team through the proper channels.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.