Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Se mer
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It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Se mer
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Företagsinformation
- Ombud för mobilbetalningar
- Kortbehandlingstjänster
- Valutaväxling
- Postanvisningar
- Penningöverföring
- Finansiella tjänster
Skrivet av företaget
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktuppgifter
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Bra
231 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast transactions,always reliable.
10 november 2025
Svar från HeptaPay
Hi Michael. Thank you for your review, and for your customer loyalty through the years.
It works
It works. Used my Rwandan number, paid with credit card and received the MoMo within a few minutes.
4 november 2025
Svar från HeptaPay
We appreciate you for taking the time to review us. We look forward to serving you again and again.
Quick and fast
31 oktober 2025
Svar från HeptaPay
Thank you for your kind review. HeptaPay is indeed quick and fast, processing transactions for regular customers in under 30 seconds after payment.
Though it took more than 5 hrs
Though it took more than 5 hrs. Looking ahead for more quicker transfers
24 oktober 2025
Svar från HeptaPay
Arpan, your first transaction took 2 hours, 25 minutes, and 21 seconds to be completed, within our 3-hour window for first-time transactions. Future transactions with the same card should take 30 seconds or less. Thank you for choosing HeptaPay.
Fastest Service ever experience
When I initiated the transfer/payment it hit my mobile with seconds less than 10 seconds the transaction was complete, and I was like what a hell is happening today? I was over excited 😆😆
27 oktober 2025
Svar från HeptaPay
Hi Bosco. We thank you for being our loyal customer in Rwanda through the years, and we appreciate your review. We are glad you were able to interact with our Uganda service and you loved it! We will keep striving to serve you better.
I'm a returning customer
I'm a returning customer, I gave a very good review the first time I used you, today I'm a disappointed returning customer,mostly with the customer service department, I made my transactions,took hours to reflect, I contacted customer service for help, they end up telling me my cards have issues, and not even giving enough information, they go ahead and tell me they will refund my transaction in 10 business days, money that was supposed to help someone at the hospital, I contacted them again they ignore me but I can see they are replying to a friend I had referred, worst experience
27 oktober 2025
Omdöme utan inbjudan
Svar från HeptaPay
Hi N. Miller. We are sorry for your experience. After reviewing your case, the delay was due to the use of multiple cards, which goes against our policy. Your refund was processed as advised. We appreciate your understanding and feedback.
Simple and convenient
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
16 oktober 2025
Svar från HeptaPay
We appreciate your review or our service and we look forward to serving you better.
I was confused how to reach the airport…
I was confused how to reach the airport without Kenyan shilling not even usd currency I only had my money on bank which was local but Heptapay changed everything at moment and I paid directly without exchanging the money but only using Heptapay I manage to pay my trip to the airport.
Thanks alit Heptapay you are bridging the gap in the African transaction
17 oktober 2025
Svar från HeptaPay
Joselyne, we thank you for sharing your story and your review! Your usecase is the embodiment of the challenge HeptaPay set out to solve: cross-border micropayments. We will strive to continue to make the service better so that you can travel anywhere in the African continent and not have to worry about payments.
Huge delay on transactions
I haven't received the money after transferring money from my card to mpesa. After complaining and sending several mails i receive a mail saying the transaction has been cancelled. I ask my bank they say that the website is holding the amount for 3 Weeks. Thats ticket money somebody was to travel what kind of inconvenience is this. Verrrry disappointed
18 oktober 2025
Omdöme utan inbjudan
Svar från HeptaPay
Dear Lewis, following your transaction, we promptly (with 20 minutes) informed you that due to technical difficulties, we would be unable to complete the transaction. Thereafter, we immediately released the hold on the funds that we had on your card which results in an immediate refund. We apologize for the inconvenience this situation has caused.
Extremely quick and efficient
Extremely quick and efficient. I will definitely use again.
11 oktober 2025
Svar från HeptaPay
Thank you so much for your kind words and your 5-star review. We're glad to hear you found HeptaPay quick and efficient. We look forward to serving you again and again!
Great services and reliable
8 oktober 2025
Svar från HeptaPay
We’re delighted to know you find HeptaPay’s services great and reliable. We will keep working hard to exceed your expectations.
Svar från HeptaPay
We're glad that your transaction went through in 30 seconds or less in-line with our promise to you.
Quick and easy to use
20 september 2025
Svar från HeptaPay
Thank you for your review. Your feedback means a lot to us. We look forward to continuing to provide you with a smooth experience.
The service is awesome
Heptapay is the best global transfer in east Africa i can say.Thanks
21 september 2025
Svar från HeptaPay
Thank you Wilson for your review. We will keep working hard to remain the best money transfer service in East Africa and, eventually beyond!
Nice , quick and faster
Heptapay simplifies money transfer to people abroad to home land. I have tried it and indeed I appreciate. God bless you🙏🙏
16 september 2025
Svar från HeptaPay
Thank you so much for your kind words and 5-star review! It’s our mission to make sending money back home stress-free. Your appreciation truly motivates us. God bless you too! 🙏💙
Excellent service
Excellent service, reasonable fees, and funds delivered to mobile wallets lightning fast.
14 juli 2025
Svar från HeptaPay
Thanks for the review, Daniel. We appreciate your confidence in our card to MTN MoMo services in Rwanda. We will work to lower the fees even more in future!
Fast and reliable service
2 september 2025
Svar från HeptaPay
Thank you for your trust in our service. We look forward to serving you again and again as you top up your MTN MoMo mobile money line in Rwanda using your debit/credit card.
Svar från HeptaPay
Thank you for your positive review. We will keep giving you 5-star credit card to M-PESA services!
Transcation
I love how fast the transaction is. The Transaction fee is too expensive.
26 augusti 2025
Svar från HeptaPay
We thank you for your review, Peniel Korley. We are working hard to lower the fees even further for the services we offer in Kenya.
Very fast and reliable
20 augusti 2025
Svar från HeptaPay
Thank you for the review, Michael. Indeed, HeptaPay completes transactions in 30 seconds or less from the time you approve a transaction!
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