Helvetus® Omdömen 820

This is my second review regarding the example of appalling customer service provided or should I say not provided by Helvetus. In brief, I ordered a watch strap on 5 December 2025.The product was never received at the address I provided. After approximately 35 emails the most recent being penned by my solicitor on 5 March Helvetus finally accepted responsibility and agreed to process a refund. How coincidental and disgraceful that it took 3 months to agree a refund and only after receipt of a legally written communication. Suffice to say having spoken with my bank there is still no reimbursement and I don’t expect one. To conclude there are many companies out there offering the same service. Please take my advise and avoid using Helvetus at all cost. Because it will cost you!

J'ai reçu un bracelet inadaptable à mon montre omega alors que j'avais demandé de vérifier en envoyant la référence de la montre. Service après vente inexistant, n'assume pas leurs erreurs. A fuir.

Ordered 2 weeks ago. No delivery and company will not provide shipping confirmation/tracking information. They are passing blame onto the shipper saying that it takes a while. I do not know of any reputable shipper that cannot provide shipping details as soon as it is shipped. I would look at other options as I do not trust that I will receive the product that I ordered.

Great experience and quality of the product.

Wonderful experience and the product is holding up great so far.

Nylon Strap - For Cartier Roadster - Black

Unforgettable experience — and not in a good way.

The product was presented as high quality, but in reality it felt like a cheap alternative sold at a premium price. I genuinely felt like I paid coal for gold.

The worst part was dealing with the return. There was zero help, no real support, and no customer service to speak of. Even after the return was accepted, the refund never came.

In the end, it took me 6 months to get my money back — and that was only thanks to my credit card provider, not the company.

Big no from me. I wouldn’t recommend it.

Arnaque. A fuir. Commande 93€ jamais reçu. Le site refuse de me communiquer le numéro de tracking .

Ich kann nur abraten, hier zu bestellen.

Das gelieferte Armband für meine Omega Seamaster 300M passt schlicht nicht. Beim direkten Vergleich sieht man sofort, dass zu viel Material vorhanden ist – das hat nichts mit „individueller Passform“ zu tun, sondern ist einfach falsch gefertigt.
Für mich wirkt die Ware insgesamt nicht hochwertig, sondern eher wie günstige Massenware aus China.
Qualität und Verarbeitung entsprechen in keiner Weise dem, was hier suggeriert wird.

Der Kundenservice reagiert mit Standardtexten und versucht, sich hinter „Sonderanfertigung“ zu verstecken, anstatt das eigentliche Problem zu lösen.
Wenn man sich andere Bewertungen anschaut, scheint genau dieses Vorgehen kein Einzelfall zu sein.
Ich würde hier definitiv nicht wieder kaufen.

Do not order anything stay away .
Returned item and my bank also confirmed these guys just kept saying not closed on there side using delay tactics honestly the worst ever. And repeating emails with the same message

Ich habe ein Band für meine IWC Spitfire bestellt.
Es kam nach 7 Tagen an (Expressversand lol), direkt aus China.
Das Band selbst ist nicht schlecht, aber kein 75 € Band.
Bei AliExpress gibt es das Gleiche für unter 10 €.
Rückfragen zu Rückabwicklungen werden blockiert. Schwierig. Ich schreibe die Kohle ab.
SCAM

⚠️ Very misleading company.
The website presents itself as a Swiss company offering “fast shipping”, but the reality is completely different. I placed my order on March 10, and days later the tracking still shows the package in China.
It appears this company is simply reselling cheap products from China while pretending to be a Swiss business with fast delivery. This is highly misleading for customers who expect European shipping times.
If you are expecting fast shipping from Switzerland or Europe, be aware that your order may actually be shipped from China. In my opinion, this business model is not transparent and customers should know what they are really buying.
Very disappointing experience.

Lovely strap, push pins would have been ideal.

Do not waste your time or money ordering from helvetus! Says on their website helvetus are based and work in Switzerland but upon receiving my order in the exact same packaging as Ali express with Chinese writing everywhere and after reading everyone else’s reviews saying the same things happened to them I don’t think I’m the only one. It’s clear helvetus are pulling people’s trousers down and charging people more then triple the money for the same product I can purchase on Ali express/ barber. Would recommend to stay well away unless you’ve got money to throw away.

Ich habe ebenso sehr schlechte Erfahrungen mit Helvetus gesammelt, und mich von der Internetpräsenz und von den Begrifflichkeiten "auftragsbezogene und individuelle Fertigung" blenden lassen. Die gelieferten Bänder sind soweit weg von individueller Fertigung wie es nur irgend geht, und daher auch viel zu teuer. Beim Versuch, die Bänder zurück zu geben, wird man vom "Customer Support" routiniert abgewiesen. Meiner persönlichen Einschätzung nach, hat dieses Modell System und Helvetus hat eine hohe Quote damit durchzukommen. Der einzige Grund, dass ich das Unternehmen nicht rechtlich belangt habe, ist die im Verhältnis zum Einkaufspreis hohe Selbstbeteiligung meiner Rechtschutzversicherung. Ich kann nur jedem raten, sich nicht mit Helvetus einzulassen.

Attention drop shipping de Chine (avec retard+++) et produit non conforme esthétiquement ! MAlgré les photos etc..la société nie et affirme que le bracelet est conforme à leur site ce qui est faux.
Beware of drop shipping from China (with delays) and the product is aesthetically inaccurate! Despite the photos, etc., the company denies this and claims the bracelet matches the image on their website, which is false.

il s'agit simplement d'une arnaque ! le bracelet est de mauvaise qualité, et ne vaut certainement pas le prix que j'ai payé! c'est un vulgaire bracelet que je vais mettre directement à la poubelle, je me suis fait avoir... il faut absolument bloquer ce site pour éviter que d'autres en fasse les frais... à fuire absolument.

Finger weg !!!! Komplette Ablehnung der Retoure mit der Begründung es wäre "eine Sonderanfertigung auf Kundenwunsch", obwohl die bestellten Artikel die normal zur als Standard zur Auswahl stehende Artikel waren. Es folgt nur immer wieder die gleiche Ablehnung und keine Kulanz. Geht nun zum Anwalt.

I ordered rolex GMT 2 strap and strap removal tool from Helvetus they sent me same items as I ordered before on Aliexpress (even same packaging) . I returned it back and asked for refund they said that they made a refund but I haven’t got one ( 3 months passed) . I wrote them a lot of times but they were saying that from their side refund is done. When I opened a chargeback dispute through my bank they wrote me a message that they had some internal mistake that’s why refund wasn’t released by their system (bullshit) and asked me to close a dispute and they will immediately refund me, I closed it (did a mistake) and they said that in their system it shows that dispute is still opened that’s why they cannot refund me while dispute is active.
They are cheater don’t buy anything from this shop, you will get low quality items for x5 price.

Excellent service & great strap.

Excellent service and quality of product.