Paid for the introductory box with subscription. Haven’t heard from them. No tracking information. No updates. Nothing. So have cancelled the subscription immediately. Is this yet another scam? Will s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I received my first box and totally disappointed. A can of lager which I was very surprised about and neither of us drink alcohol. A very poor mix of items of which at least half we would not eat. Som... Se mer
Företaget har svarat
I am surprised at the negative reviews, as we personally love our Yummy Box! Yes, it's not always snacks and can sometimes be things like air fryer cooking oil or truffle mayo - but they're useful i... Se mer
Företaget har svarat
Fantastic experience. My first box was great. Taco seasoning, wraps, a BIG bag of crisps (not an individual bag), chocolate, fibre powder, non-alcoholic drinks, pasta sauce, musili, fancy tea, kat... Se mer
Företaget har svarat
Kontaktuppgifter
Northgate House, Upper Borough Walls, Bath , BA1 1RG, Bath, Storbritannien
- hello@helloyummy-box.com
- helloyummy-box.com
3,5
Medel
239 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not as good as it first seems.
New to hello yummy. The first, promotional box was exciting to receive and mostly yummy but my second box was disappointing. The most valuable item was coffee pods which I don’t use. It also contained kids coconut milk which I don’t need. I don’t think it was good value for money. I want to cancel my subscription but seen on website that I can’t cancel a 6 month subscription.
23 september 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi,
Sorry to hear you weren't keen on the September box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
The 3-month, 6-month and 12-month rolling subscription cannot be cancelled before the minimum term of the subscription. The product is given as a discount from the regular £15.99/box price due to the customer agreeing to the minimum term by choosing this subscription option. Please do drop us an email at hello@helloyummy-box.com if you haven't done so already and we'll help you from there.
Kind Regards,
Cancelled 2 weeks before delivery
Cancelled 2 weeks before delivery, payment had been taken, yet can't just refund, missed my email apparently tbwy said, also said I am past the cut of time, full refund if I return, but the postage is half the cost as i dont get the discounts they get, if they just refunded me,using the cut of date an an excess for missing my email . they had 2 weeks.
23 september 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Kurtis,
We're sorry to hear you missed the deadline for the upcoming box. The cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by September 25th if you want to cancel your October box). We do try to make this very clear at various stages of the sign-up process. Our T&C's are available to view on our website. This is also where you can find our cancellation policy, our apologies if anything was missed. As always, you are never stuck with a box you don't want, so please feel free to drop us an email at hello@helloyummy-box.com and we'll talk you through our simple returns process.
Kind regards,
A disappointing experience
My second box had a duplicate item from the first box. And a product that requires a specific coffee machine to use, complete waste of time. A disappointing experience. But customer service are friendly when cancelling.
18 september 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi,
Sorry to hear you weren't keen on the September box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
We are sorry to see you go and hope to have you back soon!
Kind Regards,
I think this box is great if you like a…
I think this box is great if you like a random assortment of yummy goodies every month! The customer service is absolutely great, really quick to reply to answers questions etc... the packaging is lovely and even the box it comes in says Yummy Box which just makes the delivery that extra special!
24 augusti 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Tianna, We're so glad to hear you are enjoying the boxes. We can't wait for you to see what we have coming up! :)
You can't cancel the subscription
You can't cancel the subscription. You have to email them. You can't change your bank card or remove it. They do this so you have to pay for atleast another box before you leave. The things in the Box are also a scam. For example, the Lemon Cerva can are about 25p each in Spain.
8 september 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Amanda, We're sorry to hear you missed the deadline for the upcoming box. The cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by August 25th if you want to cancel your September box). We do try to make this very clear at various stages of the sign-up process. Our T&C's are available to view on our website. This is also where you can find our cancellation policy, our apologies if anything was missed. As always, you are never stuck with a box you don't want, so please feel free to drop us an email at hello@helloyummy-box.com and we'll talk you through our simple returns process.
We're sorry to hear that you're not enjoying your box month. We always value the feedback that our customers have and encourage you to share your comments and concerns where we will make a note of your feedback to keep in mind when selecting products in the future. This being said, each month's delivery will give you a completely unique experience and we hope to have you back soon.
Kind regards,
Unprofessional and threatening customer service
Update re your reply - No email has been received from you at all so not sure why you would say you have sent one? You quite obviously haven’t.
Was the ‘we dropped you an email’ written to make you look like you care to other potential customers? - not only did you not send anything, you also haven’t replied to my email asking why you said this!
Advice to anyone considering purchasing - don’t!!
The box is ok - much like a copy of Degustabox who have been going for years. The issue is with customer service - received box with missing items and so they offered to refund £1. They then made a mistake and refunded the entire box - saw their mistake and immediately charged me again. This was all done with no notification to me and took me in to an unauthorised overdraft. I had to dispute with bank as shouldn’t have happened.
The company eventually responded to me and offered a discount on next box. They ignored the bank dispute (which they had to agree to cancel as well as me based o their error).
I then received threatening emails from them!! Bank have been brilliant but would avoid company at all costs as really nasty customer service.
If they replaced the person who was responding to customers I would imagine they would get a much better rating on here!!
4 september 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Jo, We're sorry to hear about any frustration caused. We dropped you an email earlier so please do keep an eye out for it.
Kind Regards,
Awful customer service
Awful customer service, very unexciting box, seems to be what is in the back of your grandparents pantry, or an 'Almond mom' pantry.
Betsy who deals with their customer service is unhelpful and unprofessional sending antagonising smiley faces when detailing the facts of their T&C's which seemingly catch out consumers.
Avoid avoid avoid
3 september 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Lucy, We're sorry to hear that the deadline was missed for the upcoming box. If you need any help please do drop us an email at hello@helloyummy-box.com and we'll be happy to talk you through our returns process.
Could be much more interesting
Good customer service, they are responsive by email.
Terms and conditions are confusing as they state numerous dates for cut off etc and that seems to be what catches people out.
I didn't enjoy the box that I received. I was expecting snacks and wee treats. Instead got some really random items that are like the back of a neglected pantry, things I won't use
1 september 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi,
We are sorry that you were unaware of our cancellation policy. The cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by August 25th if you want to cancel your September box).
We do try to make this very clear at various stages of the sign-up process. Our T&C's are available to view on our website and FAQ's. This is also where you can find our delivery and cancellation policy. Apologies if this wasn't as clear as we'd hoped.
This being said, each month's delivery will give you a completely unique experience and we hope to have you back soon.
Hope that helps to know and you have a great day!
Thanks,
It’s a good idea
It’s a good idea. I’ve had one box but most of the staff we would not eat/drink so I had to throw them away. I think it’s good for people who usually would buy expensive food/drinks and are not fussy at all so everything can be used not wasted as me.
30 augusti 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Nadezhda,
We're sorry to hear that you're not enjoying your box this month.
This being said, each month's delivery will give you a completely unique experience and we hope to have you back soon.
Hope that helps to know and you have a great day!
Thanks,
Disgraceful company - DO NOT USE
Very disappointed. Ordered my first the trial box which I received today and decided to cancel as didnt think it was worth paying the full subscription price only to be told I was too late for that month and my second box was already on order - despite giving them 31 days notice - why would I look to cancel this subscription before I'd received the first box!! Absolute con - do not use them they are a rip off company.
30 augusti 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Vicky,
Sorry to hear you weren't keen on the August box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
We are sorry that you were unaware of our cancellation policy. All subscriptions are recurring, unless skipped, paused or cancelled within the term deadline (the cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by August 25th if you want to cancel your September box) - we do try to make this very clear at various stages of the sign-up process.
Our aim is to make everything as smooth as possible with everything we do and offer at Hello Yummy Box and we’re sorry to hear that you feel this isn’t the case. As always, if you need any help you can drop us an email at hello@helloyummy-box.com
Kind Regards,
Disappointing, mainly drinks and sweet items
Good value as I had a discount for first box but not what I expected and disappointing contents. 13 items, 5 of which were drinks including: a beer, a non-alcoholic gin, two mixers and tea bags. There was a box of cereal, sesame seed coating for sushi and the rest were sweet items. No savoury snacks at all. I won't use drinks except tea bags and don't make sushi so those items will be wasted. Seems I can't cancel next month as I only received my order on 30th so I have to pay £16 to get another box of items I won't use. Definitely wouldn't want to gift a box to someone knowing the contents could be totally inappropriate.
30 augusti 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Kay,
Sorry to hear you weren't keen on the August box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
We are sorry that you were unaware of our cancellation policy. All subscriptions are recurring, unless skipped, paused or cancelled within the term deadline (the cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by August 25th if you want to cancel your September box) - we do try to make this very clear at various stages of the sign-up process.
Our aim is to make everything as smooth as possible with everything we do and offer at Hello Yummy Box and we’re sorry to hear that you feel this isn’t the case. As always, if you need any help you can drop us an email at hello@helloyummy-box.com
Kind Regards,
Quite disappointed with this company
Quite disappointed with this company.
Its plastered all over their website that theres 'no commitment' and 'cancel anytime' and when I tried to cancel via email they responded that I was tied into a 12months contract.
This is at no point made clear that you're signing up for a longer term commitment.
Feels a bit dishonest
28 augusti 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi John,
We are sorry that you were unaware of our cancellation policy. All subscriptions are recurring, unless skipped, paused or cancelled within the term deadline (the cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by August 25th if you want to cancel your September box) - we do try to make this very clear at various stages of the sign-up process.
By taking out our 12-month subscription plan, you agree to commit to it for the full 12 month period. Our 12-month rolling subscription cannot be cancelled before the minimum term of the subscription as the product is given as a discount from the regular £15.99/box price due to the customer agreeing to the minimum term by choosing this subscription option.
Our aim is to make everything as smooth as possible with everything we do and offer at Hello Yummy Box and we’re sorry to hear that you feel this isn’t the case. As always, if you need any help you can drop us an email at hello@helloyummy-box.com
Kind Regards,
Great customer service
Great customer service - prompt, helpful and friendly. Products are good too, just maybe not all super useful/exciting, but that is down to personal taste.
23 augusti 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Ella,
Thank you so much for the lovely feedback!
We're so glad to hear that you're enjoying your box. We have so much more coming your way, we can't wait for you to see and try them :)
Looking forward to receiving again
Tried after seeing these boxes advertised for quite a while, used an offer of a one off discount box. Found the contents interesting, somethings I was very pleased to try and looking forward to the balsamic tomatoes and cherry compote. There was 1 item missing so I contacted and very quickly received a reply from Betsy in customer service and a no fuss apology and refund on the item. I liked the box so have taken a subscription. Happy to update if down the line it fails to deliver but I'm looking forward to finding out next month's contents.
6 augusti 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi, Thank you so much for the lovely feedback!
We're so glad to hear that you've enjoyed all the discoveries in the box. We have so much more coming your way, we can't wait for you to see and try them :)
Great gift
I can't find fault: the contents are all a good surprise and suit a variety of tastes; it's decent value, and even better value with a discount code (widely available); and the customer service is excellent!
I bought the subscription for my Dad - 'the man who has everything' - and the box contents are all things he has never tried before, which makes the gift both original and novel for him.
24 juli 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Charlotte, We're so glad to hear your Dad is enjoying the boxes. We can't wait for him to see what we have coming up! :)
Absolutely brilliant
I just wanted to say I honestly love your boxes so much they are the highlight of my month! Everything in them is always great quality and I just love trying all the new things.
9 juli 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Thank you so much for your lovely review Elise, we're thrilled to hear how much you're enjoying your Hello Yummy boxes and the discovery aspect! :)
AVOID. FALSE ADVERTISING
AVOID. FALSE ADVERTISING
Signed up with a promocode. I signed up IN JUNE and received Junes box. AWFUL. Decided definitely not worth paying full price, items missing and some out of date, and IMMEDIATELY emailed to cancel subscription (of course there is no easy way to cancel, red flag number one). They replied to tell me I had to have cancelled but have to pay for 3 more boxes. I will be calling my bank to block payment and card cancelled. Shocking behaviour just trying to squeeze every last penny and no care for customer. There is nowhere in the welcome email stating that subscriptions keep renewing despite cancelling the following month and certainly not stuck with two more boxes if crap.
24 juni 2024
Svar från Helloyummy Box
Hi JCL,
Sorry to hear you weren't keen on the June box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
We are sorry that you were unaware of our cancellation policy. All subscriptions are recurring, unless skipped, paused or cancelled within the term deadline (the cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by August 25th if you want to cancel your September box) - we do try to make this very clear at various stages of the sign-up process.
By taking out our 3-month subscription plan, you agree to commit to it for the full 3 month period. Our 3-month rolling subscription cannot be cancelled before the minimum term of the subscription as the product is given as a discount from the regular £15.99/box price due to the customer agreeing to the minimum term by choosing this subscription option.
Our aim is to make everything as smooth as possible with everything we do and offer at Hello Yummy Box and we’re sorry to hear that you feel this isn’t the case. As always, if you need any help you can drop us an email at hello@helloyummy-box.com
Kind Regards,
I love Yummy Box
I love Yummy Box. A great treat each month. We’ve had 3 delivered now and always a great selection for the price. I have recommended to family and friends.
21 juni 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Thank you so much for your lovely review Polly, we're thrilled to hear how much you're enjoying your Hello Yummy boxes! :)
Thank you, Betsy, for great customer service
Tried it out with a discount code and the box certainly contained some products I hadn't seen before. It wasn't all to my personal taste so I shared it out with friends and family. I didn't manage to cancel my next one on time however, I emailed and Betsy, the lovely customer service lady, changed the delivery address to my parent's house so my mum could enjoy the next one as part of her birthday present. It actually arrived a day early on her birthday and my mum was really pleased with the contents. Honestly, I wouldn't stay on a regular subscription but will probably order one as and when I see a discount code as there is some interesting goodies in there.
3 juni 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Charlotte,
Thank you for the lovely review, we are so glad to hear you feel this way. We can't wait to share more discoveries with you!
Not yummy at all
Box of random stuff that most of it went in the bin and emailed to cancel buyer beware they will say you can't cancel the 2nd box if after the 25th of the month so you get charged for a 2nd month avoid at all costs!!!
28 juni 2024
Omdöme utan inbjudan
Svar från Helloyummy Box
Hi Angela,
We are sorry that you were unaware of our cancellation policy. The cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by June 25th if you want to cancel your July box).
We do try to make this very clear at various stages of the sign-up process. Our T&C's are available to view on our website and FAQ's. This is also where you can find our delivery and cancellation policy. Apologies if this wasn't as clear as we'd hoped.
This being said, each month's delivery will give you a completely unique experience and we hope to have you back soon.
Hope that helps to know and you have a great day!
Thanks,
Detta är Trustpilot
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