This is my first time with Hello Vans and my first impression is very good. A huge amount of thought has gone into making the system efficient and warm. Great call centre staff and Mehdi and Ahmed we... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... Se mer
Nice and friendly staff. Mehdi and his team were really helpful throughout the move. Bit disappointed when added additional hours and person in the middle of moving , I had to pay by bank transfer onl... Se mer
Fantastic service from two lovely young men, Hamza and Shaheed. They packed and unpacked everything with genuine care and did a great job. Definitely the best men and van team I've ever had the ple... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Kontaktuppgifter
46 Harvey House, TW8 0DJ, Brentford, Storbritannien
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely amazing
Absolutely amazing! Good value and amazing service! Would book again!
22 mars 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Melissa, thank you so much for the absolutely amazing review! We’re thrilled to hear that you found our service to be great value and high quality. Knowing that you’d book with us again is the best compliment we could receive.
We look forward to helping you with your next move!
Best regards,
The HelloVans Team
Driver never turned up
8 mars 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Charles, please accept our deepest apologies for this experience. We understand how incredibly frustrating and stressful it is when a driver does not show up as scheduled, and this is certainly not the standard of service we aim to provide.
We would like to investigate exactly what happened with your booking and resolve this immediately. Could you please contact us directly via our website or email so we can look into your details and make things right?
Thank you for your patience, and we hope to have the opportunity to rectify this for you.
Best regards,
The HelloVans Team
Professional and Helpful
Mehdi and his team were very very professional, they did a great job in a timely manner. They were very carful and considerate. Thank you very much!
20 mars 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Saleh, thank you so much for the kind words! We are thrilled to hear that Mehdi and his team provided such professional and considerate service. Taking care of your belongings while maintaining a timely pace is exactly what we strive for.
We'll be sure to pass your thanks along to Mehdi and the rest of the crew!
Best regards,
The HelloVans Team
Svar från Hello Vans
Hi Lisa, thank you so much for the five-star rating! We’re very happy to hear you received excellent service from our team. We truly appreciate the support!
Best regards,
The HelloVans Team
Do not use this they gave a fixed quote…
Do not use this they gave a fixed quote with correct details then tried to charge more I have all the evidence and let’s see how trading standards deals with them.they were given an area Southampton and the post code many times an tried to charge even more.
19 mars 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Angel, thank you for bringing this to our attention. We are very sorry to hear about the frustration regarding your quote and the location details provided for Southampton. This certainly does not reflect the transparent service we aim to provide.
We take these matters very seriously and would like to review the evidence and the communication regarding your booking to understand where the discrepancy occurred. Please contact us directly at our head office so we can investigate this immediately and work toward a fair resolution.
Thank you for your patience while we look into this.
Best regards,
The HelloVans Team
The guy was very friendly shahid was…
The guy was very friendly shahid was excellent, the journey was comfortable as well, i would like to recommend hellovan to move their stuffs.
17 mars 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Krishna, thank you so much for the kind words! We’re thrilled to hear that Shahid made your move such a positive experience. We always aim to make the journey as comfortable and stress-free as possible, so it's great to know you felt well taken care of.
We truly appreciate the recommendation and look forward to helping you again in the future!
Best regards,
The HelloVans Team
My house moving with Taha went very…
My house moving with Taha went very smoothly. He is very careful and professional. It’s been two times I work with this company, highly recommended.
Also the admin team very friendly and helful.
16 mars 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Gol, thank you so much for choosing us for the second time! We are delighted to hear that Taha made your house move go so smoothly and that his careful, professional approach gave you peace of mind.
It is also wonderful to know that our admin team provided the friendly and helpful support we strive for. We truly appreciate your continued loyalty and the high recommendation. Enjoy your new home!
Best regards,
The HelloVans Team
Would recommend
Hello Vans was the most competitive quote when we were looking to move some large pieces of furniture to our new apartment, and were very flexible with that quote as we added or took away some items. On the day itself, the movers were very professional and friendly, incredibly quick and efficient with packing and unpacking the van, and were able to easily handle some less than favourable parking situations due to construction. The only reason we have not given five stars was because they were delayed by an hour and we were not given any notice in advance or when it became clear they would not make the initial quoted time window. We did reach out to the main office after no appearance within 15 minutes of the scheduled time, and they put the movers in touch with us to clarify the new timeframe.
26 februari 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Hannah, thank you for sharing such a detailed review. We are glad to hear that we provided a competitive and flexible quote for your apartment move and that our team handled the construction-related parking challenges with such professionalism and speed.
However, please accept our sincere apologies for the one-hour delay and the lack of proactive communication. We understand how important timing is on a moving day, and we clearly missed the mark in keeping you updated. We are glad our office team was able to get you in touch with the movers quickly once you reached out, but we will certainly use your feedback to improve how we notify customers of delays in the future.
We appreciate the recommendation and hope you are settling in well to your new apartment!
Best regards,
The HelloVans Team
Mehdi and his team 5/5
Mehdi and his team were very helpful with our move. Mehdi helped move our boxes, furniture from our old place to the new place and also helped assemble our some furniture. Overall I would really recommend Mehdi as his services really helped us on a very stressful day.
1 mars 2026
Omdöme utan inbjudan
Svar från Hello Vans
Hi Zahra, thank you so much for the 5/5 review! We are thrilled to hear that Mehdi and his team were able to turn a stressful day into a smooth one for you.
It’s great to know that Mehdi went the extra mile by not only moving your furniture and boxes but also assisting with the assembly at your new place. We’ll be sure to pass your kind words and recommendation along to him!
Best regards,
The HelloVans Team
Stress free move
The staff took great care with the move, very efficient and stress free. Had to change the move date and they were so quick to accommodate. Wasn't a problem at all. Kept me informed of arrival time and made the day so much easier. Would highly recommend
17 februari 2026
Omdöme utan inbjudan
5 stars
5 stars — I would highly recommend this team and would definitely use them again.
Rasul and Bakhtiar were absolutely excellent. They were friendly, patient, professional, and incredibly accommodating throughout a very long and stressful moving day. We ended up needing much more time than we had originally booked, and they were so understanding and willing to extend the hours to help us, even though they must have been exhausted.
Rasul worked incredibly hard all day and went above and beyond to make sure everything was done properly. He was so patient with us and did a fantastic job. Bakhtiar, the driver, was also brilliant — funny, helpful, punctual, and kept a positive attitude throughout.
They both worked so hard under stressful circumstances and remained pleasant and professional the entire time. We’re very grateful for all their help and couldn’t have asked for better service.
14 mars 2026
Omdöme utan inbjudan
Brilliant service and very friendly
Brilliant service and very friendly! Would definitely recommend:-) shaheed and hamza were both wonderful and very helpful!
14 mars 2026
Omdöme utan inbjudan
Excellent experience
Excellent experience! The Shahid team was helpful, friendly, and patient. Would 100% recommend
14 mars 2026
Omdöme utan inbjudan
Very polite and helpful movers
Very polite and helpful movers. Couldn’t ask for more, made it a really easy moving experience.
14 mars 2026
Omdöme utan inbjudan
Excellent service!
Excellent service from Taha in Glasgow area. Arrived right on time, super respectful of the property and my items, very polite and friendly. The move was so rapid they completely removed any stress relating to big moves. Highly recommend!
13 mars 2026
Omdöme utan inbjudan
Taha was amazing
Taha was amazing! He showed up on time, was quick with moving, and made great conversation along the way. I don’t know how I would have managed without him. I will be recommending Hello Vans to any of my friends needing to move.
13 mars 2026
Omdöme utan inbjudan
Two lovely gents helped me move my…
Two lovely gents helped me move my stuff between cities. Would definitely recommend!
12 mars 2026
Omdöme utan inbjudan
Really good service
Really good service. Easy to book and good communication to confirm the start of the job. The guys driving and moving everything were friendly and helpful. I would definitely book again if I needed help with a similar job.
9 mars 2026
Omdöme utan inbjudan
Great service
I booked a large van with Mehdi and his colleague, and the move was seamless. I had a difficult piece of furniture to disassemble and put back together, and they stayed late to figure it out and help with it. Very efficient and helpful overall. This is the third time I've used Hello vans and never been disappointed
28 februari 2026
Omdöme utan inbjudan
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