We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Se mer
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Have been trying to claim the salt And pepper mills the past 3 week but they never come in my box. I have contacted support numerous times via chat and email but they tell me they will follow up an... Se mer
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I really like how everything you need is in a box and separated by bags per day. It's very easy and handy. The first week was perfect. 2nd week is just ok, I had lunch and dinner but the taste o... Se mer
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Företagsinformation
Skrivet av företaget
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Kontaktuppgifter
Irland
- hellofresh.ie
3,7
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
For the mussels disch we got the…
For the mussels disch we got the ingedients but not the receipie and a few ingridients are missing but the notification arrived after we started using the receipies. Would be nice to receive that info at leat on the delivery day.
3 september 2026
Svar från Hellofresh Ireland
Hi Arne, thank you for sharing this, I'm really sorry the mussels ingredients arrived without the full recipe details and that a few items were missing. We’ll make sure this feedback is passed along so it doesn’t happen again. Could you please contact our support team so they can review your delivery and help resolve the missing information/ingredients? Please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Hello fresh starts off being a novelty…
Hello fresh starts off being a novelty and is great, however the repition of recipes and certain vegetables wears after a while, especially if you are vegetarian. I cant look at a sweet potato any more.
6 november 2025
Svar från Hellofresh Ireland
Hi Sarah, thanks for taking the time to share your feedback. We’re sorry to hear that the repetition of recipes and certain vegetables became tiresome, especially as a vegetarian. We’ll be sure your comments are passed along so we can keep improving the variety of menus for everyone.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Its such a scam
Its such a scam, they give you a 'free' offer to order a box and just pay the delivery fee and then the next email they send says that your account will be charged €47.99 for a week. You then cancel that payment as you only want the trial they then revoke the box and the trail. All confirmed by the customer service agent. You either sign up and pay full price or there is no promo. Such a rip off and a shame as i wouldnt ever use them now and neither would the gym members we had offered the promos to
10 september 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Thank you for your review. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things right.
Our team will be reaching out directly to follow up and see how we can better assist you.
-Ann
As above
I think it takes too long to put the dishes together and then at the end, it’s very stressful as you can have two pans and a pot all cooking together. I stopped using HelloFresh and came back once more but I am not getting your products anymore so please do not contact me or take any money from my card, Regards, Finola Tobin.
24 mars 2026
Svar från Hellofresh Ireland
Hi Mary,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann 💚
The Hellofresh Team
Quality needs to improve
I have loved having means planned for the week and more relaxed evenings by having everything there ready to be cooked. Lately the quality of food has not been up to standard unfortunately, tough chicken, bad onions etc
4 juni 2026
Svar från Hellofresh Ireland
Hi Customer,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
We are really enjoying our hello fresh…
We are really enjoying our hello fresh meals. I would like to see less packaging if possible (ie. larger portions of certain items if going to be using the same item in 3 recipes)
31 augusti 2026
Svar från Hellofresh Ireland
Hi Marian, 💚 Thank you so much for taking the time to leave a 5-star review, and we’re thrilled to hear you’re really enjoying our meals. We also really appreciate your feedback about reducing packaging; it’s helpful to hear what you’d like to see (like larger portions when an item is reused across recipes).
Warm regards,
Ann
The HelloFresh Team
While I have enjoyed the meals I have…
While I have enjoyed the meals I have made using hello fresh ingredients there has been a few hiccups along the way. I have received my box with missing ingredients and this week I received ingredients for a recipe I did not chose in my order.
30 augusti 2026
Svar från Hellofresh Ireland
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
-Ann
Quantity
I ordered 6 meals (teenagers - 3 girls and 2 boys) for 5 days. On each day so far I've had just enough for 4... and 2 with nothing.... awful
3 september 2026
Svar från Hellofresh Ireland
Hi Finbarr, we’re really sorry to hear you’ve had meals missing/left you short each day, that’s definitely not the experience we want for your family.
Our support team can investigate this properly and help get things sorted. So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann 💚
The Hellofresh Team
Just can't believe the extra time I…
Just can't believe the extra time I have on my hands from not pacing the supermarket every wk! I just LOVE the freshness of the food, the delivery to the back door, the convenience, the selection to choose from, the gorgeous taste etc etc. Delighted with my choice to join! Even the lads are helping to cook, they're tasting everything and liking the veg etc. Its just "a gift" to me and all the family!!
27 augusti 2026
Svar från Hellofresh Ireland
Hi Mary,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear you’re loving the freshness, convenience, and the delicious taste, especially with everyone joining in on the cooking. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Not impressed
At the beginning I was very impressed with the product but as time went on the quality of some products lowered and this meant that I wasn't getting a full meal. I spoke with customer service on a few occasions and they assured me that they would do their best for me and at that point I took a break from hellofresh. I'm now back a week and already some products weren't viable for consumption. I will be cancelling my account unfortunately.
3 september 2026
Svar från Hellofresh Ireland
We are truly sorry to learn about the inconsistent quality of the products you've received, especially after your return. We understand how frustrating it is when ingredients aren't viable for consumption, preventing you from enjoying a full meal. We appreciate you bringing this to our attention and for giving us another chance. We are actively reviewing our quality control processes to ensure that all our customers receive the fresh, high-quality ingredients they expect. Your feedback is invaluable as we work to improve our service.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
Hello Fresh has completely changed our …
Hello Fresh has completely changed our dinner experience, in a fantastic positive way!
No more trying to think about what to have, going to the supermarket trying to put together dinner plans for the week etc! Definitely, for me, it works out far better value than my weekly grocery spend. On top of the fact that, there's zero waste!
Just choose what you want, click of a button!!! It's foolproof and we are trying new dishes and loving everything. The quality of the food is perfect! And I am a very fussy person when it comes to quality of food! We're months into Hello Fresh now and I can't imagine going back to the expense of regular grocery shopping and the palava around it!
30 juli 2026
Svar från Hellofresh Ireland
We're so happy to hear that our service has transformed your dinner experience in such a positive way! It's wonderful to know that we've been able to simplify your meal planning, offer great value, and eliminate food waste for you. We're especially glad that you're enjoying trying new dishes and appreciate the quality of our food. Thank you for sharing your fantastic feedback; we truly appreciate it!
-Ann
Was good. Has gone downhill lately
I previously would have highly recommended hello fresh but recently have had a number of issues. You get a weekly box however the meat all seems to expire within 4 days of arrival now so it won't last you a week. I've had a few instances of missing ingredients and lately they have reduced the amount of portion sizes from 320g to 300g without any communication. It's not cheap so this is all very annoying and I'm considering cancelling now as there is little acknowledge or reparations when these issues are brought up.
6 september 2026
Svar från Hellofresh Ireland
We appreciate you sharing your recent experiences with us. We are concerned to hear about the recurring issues with meat freshness, missing ingredients, and the changes in portion sizes without prior notification. We understand how frustrating these inconsistencies can be, especially given the investment you make in our service. We are actively reviewing our quality control and communication processes to ensure our offerings consistently meet expectations. Your feedback is invaluable as we strive to improve and provide the high-quality experience you expect and deserve.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
–Ann💚
The Hellofresh Team
It was my first time ordering from you
It was my first time ordering from you. I was pleasantly surprised. The food was first class and the spices and herbs etc were great. I haven't been using them often enough. I really enjoyed the prawn dish. I would prefer to get a smaller amount as I am on my own and I go out at weekends. It is a bit costly also. Please do not send any more food until the 21st September. Overall, I very good experience I am happy to say. Thanks!
27 augusti 2026
Svar från Hellofresh Ireland
We are so glad to hear you enjoyed your first order with us, especially the prawn dish and the quality of our spices and herbs! We truly appreciate your positive feedback. We understand your concerns regarding portion size and cost, and we are always looking for ways to improve our offerings to better suit individual needs. We have also noted your delivery pause request until September 21st. Thank you for sharing your experience.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
-Ann 💚
The Hellofresh Team
Svar från Hellofresh Ireland
Hi Will,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann💚
The Hellofresh Team
I have expanded my range of dishes and…
I have expanded my range of dishes and tastes with Hello Fresh. Not all recipes have I loved but there is great quality to the food and the family is eating a lot better. Less takeaways in the house as most meals are quick and easy to prepare. The convenience of everything being there for cooking cannot be underestimated. Really enjoying the Hello Fresh journey.
8 juni 2026
Svar från Hellofresh Ireland
Hi Susan,
Thank you so much for taking the time to share your experience and leave a 5-star review. We’re thrilled to hear you’ve expanded your family’s range of dishes with HelloFresh, and that the quick, easy meals are helping you cut back on takeaways. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
Svar från Hellofresh Ireland
Hi Elaine,
We appreciate your feedback and are sorry the mince portion was insufficient for your needs. We are reviewing our portion sizes.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
WASTE OF TIME
WASTE OF TIME. I ordered a box several weeks ago but it never turned up so I cancelled my account. Then I got a call from them offering me a discount if I reactivated my account and assuring me that they had changed delivery companies and there would be no further issues. So I ordered a box to be delivered today and AGAIN I get a message to say that the box cannot be delivered. Don't waste your time with this crowd. In the meantime I ordered with GUSTO and had no issues and the food was good.
7 september 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Hi PS, I’m really sorry your order didn’t arrive again after already having to cancel, especially after you were told the delivery situation had changed. That’s understandably frustrating, and we don’t want you to waste your time with us.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
Warm regards,
Ann
The HelloFresh Team 💚
What I love most about Hello Fresh is…the time it gives me back
What I love most about Hello Fresh is that it is easy. With ALL of the stuff going on in life, all the responsibilities that I have, not having to think about what to cook for the next week, then not having to go shopping at the weekend which is already busy is THE best thing about it. That and the range of delicious recipes that make me feel like I'm eating out every night. Hello Fresh gives me time back, it gives me breathing space as it's over less thing to have to worry about and be responsible for.
3 september 2026
Svar från Hellofresh Ireland
Hi Regina,
Thank you so much for taking the time to share such a thoughtful review.
We're delighted to hear that HelloFresh has made your weekly routine a little easier. Knowing that we can take the stress out of meal planning and grocery shopping, while giving you more time to focus on everything else life throws your way, is exactly what we strive for. It's also wonderful to hear that you're enjoying the variety of our recipes and that they make every dinner feel like a special occasion.
Your kind words truly mean a lot to us, and we're grateful to be part of your weekly routine. Thank you for choosing HelloFresh, and we look forward to bringing you many more delicious meals!
Kind regards,
Renzo
HelloFresh Team
The recipe cards are comprehensive
The recipe cards are comprehensive, and easy to follow, and everything is included in the pack.
30 augusti 2026
Svar från Hellofresh Ireland
Hi David,
Thank you for taking the time to share your experience with us!
We're so pleased to hear that you've found our recipe cards easy to follow and that having all the ingredients included in your box makes cooking simple and enjoyable. We work hard to make mealtimes as convenient and stress-free as possible, so it's wonderful to know this has been your experience.
We truly appreciate your support and look forward to bringing you many more delicious and hassle-free meals.
Kind regards,
Renzo
HelloFresh Team
Beautiful recipes and great food
Beautiful recipes and great food, portion sizes just right
3 september 2026
Svar från Hellofresh Ireland
Hi Anita,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our recipes and that the portion sizes are just right for you. It's great to know we're helping make mealtimes both delicious and satisfying.
We truly appreciate your support and look forward to bringing you many more tasty meals in the future.
Kind regards,
Renzo
HelloFresh Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.