We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Se mer
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Have been trying to claim the salt And pepper mills the past 3 week but they never come in my box. I have contacted support numerous times via chat and email but they tell me they will follow up an... Se mer
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I really like how everything you need is in a box and separated by bags per day. It's very easy and handy. The first week was perfect. 2nd week is just ok, I had lunch and dinner but the taste o... Se mer
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Företagsinformation
Skrivet av företaget
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Kontaktuppgifter
Irland
- hellofresh.ie
3,7
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’m writing regarding my first…
I’m writing regarding my first HelloFresh order, which I placed last Saturday evening using the special offer for new customers. The order was due to be delivered Tuesday.
Unfortunately, I received no communication from the courier regarding the delivery. I contacted HelloFresh and was told that someone would call me back, but I never received that call. I then had to contact HelloFresh again myself, only to be told that the delivery could not be located and that my order had now been cancelled.
I’m extremely disappointed with how this has been handled, particularly as this was my first order with HelloFresh. I had planned my meals around the delivery and, as a result of the cancellation, I had no food in the house and was left having to make alternative arrangements at very short notice.
As a first time customer, this has been a particularly poor introduction to the service.
I hope you can give me a reason to consider trying HelloFresh again.
Kind regards,
Jacinta
13 september 2026
Svar från Hellofresh Ireland
Hi Jacinta,
Thank you for sharing your feedback. We are deeply sorry for the terrible first impression, the lack of follow-up call, and the stress caused by leaving you without food for your planned meals. Having your first order cancelled without clear updates is completely unacceptable.
We experienced an unexpected technical system glitch on September 15 that affected a batch of orders, including yours, and we have raised this directly with our IT, Operations, and Customer Care leadership teams. Our resolution team will be reaching out to you via email shortly.
Best regards,
Ann
The HelloFresh Team
So Handy
So Handy, don’t have to think about what goes with what meat. The recipes are delicious. Fresh ingredients and the portions sizes are perfect!
16 juli 2026
Svar från Hellofresh Ireland
Hi Emma,
Thank you so much for your wonderful 5-star review, it's much appreciated! We’re delighted to hear you’re enjoying the recipes, fresh ingredients, and the portion sizes. Your kind words mean a lot to our team and encourage us to keep delivering a great experience.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team 💚
Svar från Hellofresh Ireland
Hi Katrina,
Thank you for reaching out to us. We are deeply sorry that your delivery never arrived. We know how frustrating this is, and we apologize for letting you down.
We experienced an unexpected technical issue on September 15 that impacted several orders, and we have raised this directly to our IT and Operations teams to prevent it from happening again. Our resolution team will be reaching out to you via email.
Best regards,
Ann
The HelloFresh Team
Disappointing service …
I was excited to receive my first order for dinner yesterday but my delivery never arrived. Apparently my box was not ordered and I’ve no meals for 2 nights this week. It was an inconvenience as I specifically reduced my grocery shop at the weekend. I work full time and don’t have time to shop daily for dinners.
15 september 2026
Svar från Hellofresh Ireland
Hi Onagh,
Thank you for taking the time to share your review. We are deeply and sincerely sorry that your very first HelloFresh delivery never arrived and left you without dinner plans after adjusting your weekly grocery shopping. This is completely unacceptable, and we fall far short of the standard of service you expected and deserved.
We experienced an unexpected technical issue that affected several deliveries on September 15, and we have raised this directly to our team.
Best regards,
Ann
The HelloFresh Team
My order never arrived and I had to…
My order never arrived and I had to contact the company to see why. So poor
13 september 2026
Svar från Hellofresh Ireland
Hi Martina,
Thank you for sharing your feedback. We are deeply sorry that your order never arrived and that you had to reach out to us to find out what happened. Having to chase an update is completely unacceptable, and we apologize for the poor experience.
We experienced an unexpected technical system issue on September 15 that impacted several orders, and we have raised this directly to our team. Our resolution team will be reaching out to you via email.
Best regards,
Ann
The HelloFresh Team
Svar från Hellofresh Ireland
Hi Orla,
Thank you so much for your lovely review and for sharing that you received excellent service 😊 We’re really glad we could help, and we’ll be sure to pass your feedback along to the team.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team
Svar från Hellofresh Ireland
Hi,
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Portia
HelloFresh Team
I never recieved my box
I never recieved my box. And then it automatically subsribes you for the nxt payment, after the triel
10 september 2026
Svar från Hellofresh Ireland
Hi Sabina,
Thank you for sharing your feedback. We are sincerely sorry to hear that you never received your box and for the frustration regarding your subscription updates.
We experienced an unexpected technical issue that affected several orders, and we deeply apologize for the inconvenience this caused. Our team will be reaching out to you directly via email.
Best regards,
Ann
The HelloFresh Team
"Shipped" 1st box... never delivered
They said my box was "shipped" but I received no tracking code, and it was never delivered. This was my first box, mind you. Later, customer service told me the box had not been "generated". They did refund the box and give me a discount for the next, but I all the planning I had made counting on the box had been lost. Personally, I don't believe the refunding makes the chaos worth it. The service seems unreliable. I'm trying again once at least, to see if I'll receive the box this time before giving it up completely if I don't receive it this second time. Importantly, I strongly believe this is 100% a website system issue, as the humans I interfaced with were extremely helpful, efficient and friendly.
13 september 2026
Svar från Hellofresh Ireland
Hi there!
Thank you for sharing your feedback. We are deeply sorry that your very first box was not delivered as expected and for the disruption this caused to your meal planning. You are completely right to be disappointed, and we sincerely apologize for the technical system issue that affected your order.
We appreciate your patience and for giving us another chance. Our team will be reaching out to you directly via email to confirm your refund references and assist you with your upcoming delivery.
Best regards,
Ann
The HelloFresh Team
Hello Fresh is an amazing service
Hello Fresh is an amazing service. Food is delivered in individual bags with just enough ingredients for each meal. There's no waste. Steps are easy to follow the the results are so tasty.
I'm learning lots of cooking tips too
3 september 2026
Svar från Hellofresh Ireland
Hi John,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you’re enjoying the meals, that the steps are easy to follow, and that you feel you’re learning new cooking tips along the way. It’s also great to know you’re loving the minimal waste and individual bag delivery concept.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team 💚
Why we cancelled
We paused our Hello Fresh in June because the deliveries were coming after 6pm and were changed from Monday to Tuesday. We decided to try again this week and made the order, money taken from account and waited all yesterday evening. When I finally made a call, it turns out our order was never packed and we had heard nothing. I have now cancelled my Hello Fresh and I will be looking at other companies.
20 november 2025
Svar från Hellofresh Ireland
Hi Marie Claire,
Thank you for taking the time to share your review. We are sincerely sorry for the disappointment and frustration caused by your undelivered order on September 15. We completely understand your decision to cancel after waiting all evening, especially when you gave us another try.
We have experienced a technical issue affecting several deliveries on that date, and we deeply apologize for falling short of your expectations.
Our team will be reaching out to you directly via email to confirm your refund details, account status, and provide further assistance.
Best regards,
Ann
The HelloFresh Team
Didn't get my order
Didn't get my order. Waiting all day. Talked to a robot who said it was arriving waited until 6, back to robot who said 7. Annoyed
13 september 2026
Svar från Hellofresh Ireland
Hi Patricia,
Thank you for sharing your review. We are truly sorry to hear that you didn't receive your order after waiting all day and for the frustration caused by the automated updates. We completely understand how annoying and disappointing this experience must have been.
Our team will be reaching out to you directly via email to follow up on your refunds and assist you with your account status.
Best regards,
Ann
The HelloFresh Team
I ordered from HelloFresh for the first…
I ordered from HelloFresh for the first time, and my box wasn't put together, so it wasn't delivered. This was highly inconvenient and just disappointing. Customer care was lovely about it, and I got credit, but I'm thinking about cancelling it altogether now.
13 september 2026
Svar från Hellofresh Ireland
Hi Ciara,
Thank you for sharing your review. We’re so sorry to hear about the disappointment with your first box not being delivered as expected. We completely understand how frustrating that can be, especially when you were looking forward to trying our service.
While we're glad our Customer Care team was able to assist with a credit, we’d really like the opportunity to check in on your account and make things right for your upcoming delivery.
Our team will be reaching out to you directly via email to follow up and assist you further.
-Ann
I love the quality of the food
I love the quality of the food! Everything is so fresh and tasty! Very easy app to navigate and simple to change your options ! So far I can’t fault hello fresh
24 augusti 2026
Svar från Hellofresh Ireland
Hi Lynd,
Thank you so much for taking the time to share your 5-star review 💚 We’re thrilled to hear you’re enjoying the fresh, tasty meals and finding the app easy to navigate and simple to manage. It’s great to know everything is meeting your expectations so far, thanks again for being part of HelloFresh!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team
Happy with the service
Happy with the service. Great variety and easy instructions to follow.
Love he simple meals with great flavours
3 september 2026
Svar från Hellofresh Ireland
Hi Jean,
We're so happy to hear that you're enjoying our service and finding the instructions easy to follow! It's wonderful to know that you appreciate the variety and the simple, flavorful meals.
Portia
HelloFresh Team
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM. I only put one star because I had to. I ordered a box last week and the app and my email told me that it would arrive on time yesterday and that it was all ready to go. Im sitting at home all day waiting and after 7 I get fed up and call the customer service, she turns around and tells me that they never even generated the box and so obviously I ask for a full refund and cancel. Customer support lady was lovely but hello fresh cannot be trusted at all. To not even generate the box while the app and my email is telling me its on its way is ridiculous, also, the other things I'm hearing from people about wrong or missing ingredients just stay away.
15 september 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Hi,
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Portia
HelloFresh Team
The diced chicken has gotten worse &…
The diced chicken has gotten worse & worse, it’s now garbage- I have cut all the grizzle off before cooking and end up with basically one portion
25 juni 2026
Svar från Hellofresh Ireland
Hi Ian,
Thanks for your feedback, and we're sorry to hear about your
experience. We appreciate you taking the time to share your
review. We’d really like the chance to make things right. We
noticed you haven’t been in touch with our customer care
team yet, so we’ll be reaching out to you directly to learn more
and help resolve the issue.
Portia
HelloFresh Team
Terrible experience with Hello Fresh
Terrible experience with Hello Fresh. My first order never arrived although it said it had been shipped. Upon contacting customer help they were no help at all. Was told by AI to wait until after 7pm. It was 7. 20 then and still no sign. Finally spoke to an actual person who said it was a technical fault. No one had contacted me of any technical fault. Said they will refund payment but there'll be no delivery. So thats the end of my hello fresh experience. Terrible customer support. I wont be trying again.
15 september 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Hi,
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Portia
HelloFresh Team
I just wish it was easier to navigate…
I just wish it was easier to navigate the app
The food is v good , the stir fry beef is tough
Excellent recipes
4 juni 2026
Svar från Hellofresh Ireland
Hi,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Constantly missing ingredients
Decent, tasty meals, just too many missing ingredients. I had been using this company for two years, yet in the last 4 months they have gone downhill. If you dont want to be frustrated when you get home and try to enjoy a meal, I'd advise you not to use HelloFresh.
15 september 2026
Omdöme utan inbjudan
Svar från Hellofresh Ireland
Hi,
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Portia
HelloFresh Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.