Completely satisfied with the service and support I received throughout the process. I am happy with my results. After talking to friends about their hearing aid experiences, I believe I chose the bes... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service! Everyone spoke perfect English! Techs help you through digital stuff, no problem. ( I'm a 75yo tech dinosaur! ) Even though I was looking at their most expensive aids... Se mer
Företaget har svarat
The device works great for me, better hearing. Problems to work through: blue tooth phone connectivity, controlling feedback.
I appreciate your care package, recently received, that contains a year’s supply of items to maintain my hearing aids. They definitely help me understand speech in noisy environments. I charge them... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Skrivet av företaget
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Kontaktuppgifter
396 Alhambra Circle #S1200, 33134, Miami, USA
- (786) 520-2456
- info@hear.com
- hear.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Be sure be you,re right. Then just DO IT
When l first considered a hearing i did some on checking on line. You seemed to me to be the best choice. I have tinnitus really bad at times and the possibility of gaining some relief really my thrilled me. I attend church services at least three times every week. Often I do not hear the brothers number of a song. Also l often miss our ministers words. I felt if I could hear better I might be a better servant for the creator. You did everything I thought you would and more. If I ever again think about hearing aids you must know I will dial your number.
2 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Ernest,
Thank you so much for your thoughtful and inspiring review. We are truly honored that you chose hear.com after your research and that we were able to exceed your expectations.
We are so happy to hear that your hearing aids have helped you better participate in your church services and hear the moments that are so important to you. Knowing that we've played a small part in helping you stay connected to your faith and community is incredibly rewarding.
Thank you for trusting hear.com with your hearing health. Your kind words mean so much to our team, and we're grateful to be part of your hearing journey. We wish you continued success and many more years of hearing the sounds and voices that matter most.
Curtis, Customer Success Team
I enjoyed the in-home hearing…
I enjoyed the in-home hearing evaluation, and the patience the audiologist had with me. I can hear so much better. The only problem I have is keeping the left hearing aid in. I eventually lost it permanently, but I am not sure how the problem can be fixed. It was easy to make a claim and I am awaiting my replacement aid.
5 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Deborah,
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the convenience of your in-home hearing evaluation and that our audiologist provided the patience and support you needed throughout the process. Most importantly, we're thrilled that you're hearing so much better.
We're sorry to hear about the difficulty keeping your left hearing aid in place and that it was ultimately lost. We're glad the replacement process has been straightforward, and we hope your new hearing aid arrives soon. Once you receive it, please don't hesitate to reach out to our team if you'd like us to help explore ways to achieve a more secure and comfortable fit.
Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your feedback and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
HEAR.COM WAS WITH ME EVERY STEP OF THE WAY, TEACHING ME AND HELPING ME USE THE DEVICES TO FULL ENJOYMENT.
HEAR.COM WAS WITH ME EVERY STEP OF THE WAY, FROM INITIAL CONTACTS THROUGH EASY QUALIFICATON FOR EASY-TO-PAY FINANCING THAT FIT MY LIMITED BUDGET. HEAR.COM'S AGENT ANSWERED ALL MY QUESTONS, CONDUCTED A PROFESSIONALLY ADMINISTERED HEARING TEST IN MY OWN HOME USING MODERN INTERNET METHODS. THEN CAME DELIVERY OF MY NEW HEARING AIDS WITH A VIRTUAL INSTRUCTION SESSION OVER THE PHONE, AND MUCH COMMUNICATION AFTER I PUT THE HEARING AIDS ON AND USED THEM FOR THE FIRST TIME. THE DEVICES ARE QUITE COMFORTABLE, TO THE POINT THAT I FORGOT I HAD THEM ON AT BEDTIME THE FIRST FEW DAYS! I CAN NOW HEAR BIRDS CHIRPING AND UNDERSTAND THE DIALOGUE IN MOVIES ON MY TV AND HEAR AND UNDERSTAND MY SOFT-SPOKEN GIRLFRIEND PERFECTLY! THEIR GREAT!!
3 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Art,
Thank you so much for your incredible review! We’re thrilled to hear that your experience with hear.com was a positive one from beginning to end. Knowing that our team was able to guide you through the financing process, answer your questions, and provide convenient at-home hearing care means so much to us.
It's especially rewarding to hear how much your new hearing aids have improved your daily life—from hearing birds chirping again to enjoying movies and conversations with your girlfriend more clearly. Those are the moments that make what we do so worthwhile.
Thank you for trusting hear.com with your hearing health and for sharing your experience with others. We truly appreciate your recommendation and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
hear.com India completely ghosts customers after selling faulty hardware
My experience with hear.com India has been a masterclass in corporate negligence and zero customer care. I bought a device for my 80+ year old grandfather, which has suffered from chronic malfunctions since September.
It has failed 3 separate times after repeated repair attempts, lasting only 10-15 days each time before breaking down again.
Our home is located 600km from their service office, yet their team callously demanded that my elderly grandfather travel to the clinic. The device has now been sitting at their partner center (Hearing Plus, Guwahati) for two months with zero resolution.
The company's staff take weeks to respond to urgent escalations, and have now gone completely silent, ignoring our communication since May. They are actively refusing to provide a replacement unit. I have full documentation saved under "Gmail - URGENT: Hearing Aid Malfunction & Immediate Replacement After Repeated Failed Repairs.pdf" and am currently taking legal action through the Indian Consumer Court system. Do not trust this brand with your family's health and money
1 mars 2026
Omdöme utan inbjudan
Svar från hear.com
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges your grandfather has faced and understand how frustrating this situation must be, especially given the repeated repairs and the distance involved.
We would like to clarify that this Trustpilot page represents hear.com in the United States. Unfortunately, we do not have access to customer accounts or service operations in India, so we are unable to directly assist with your case.
That said, after seeing your review, we reached out to our colleagues at hear.com India to bring your concerns to their attention. They have confirmed that a member of their team is actively working on your case and will continue assisting you.
If you need to contact the India team directly, you can reach them at +91 9205577920.
We sincerely hope your grandfather's situation is resolved as quickly as possible and appreciate your patience while the local team works toward a solution.
Curtis, Customer Success Team
Although virtual, my training was excellent
I was not excited that my training would be virtual, however, it turned how to be a very positive experience. The trainer was very experienced knowledgeable and capable of helping me showing me how to do everything without question. I appreciate that I can call should I need help with anything.
21 maj 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Sherry,
Thank you so much for your wonderful review! We're delighted to hear that your virtual training exceeded your expectations and turned out to be such a positive experience.
Our team is committed to making every customer feel comfortable and confident with their hearing aids, so it's wonderful to know your trainer provided the knowledge, guidance, and support you needed. We're also glad you feel reassured knowing we're just a phone call away whenever you need assistance.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
I have had my hearing aides for a few…
I have had my hearing aides for a few months and it has improved my life. I can hear conversation and not straining to hear what everyone is saying.
25 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Thomas,
Thank you so much for your wonderful review! We're delighted to hear that your hearing aids have made such a positive impact on your life. Being able to enjoy conversations without straining to hear is exactly the kind of difference we hope to make for every customer.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and are honored to be part of your journey to better hearing. Wishing you continued success and many more meaningful conversations ahead!
Curtis, Customer Success Team
The product and service is great
The product is great, it works very well for me. The support has been fantastic! John Williams was terrific, he just continued to make your product work even better for me. The only glitch I had was on returning the test equipment. I received three different notifications to return this equipment after I delivered it to UPS for return to you. I continued to tell you that I had given it to UPS and I continued to get reminders that UPS was going to pick it up from me.
23 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Ben,
Thank you so much for your thoughtful review! We're delighted to hear that you're enjoying your hearing aids and that they've been working so well for you.
We're especially grateful for your kind words about John. We'll be sure to share your feedback with him—he'll be thrilled to know that his dedication and support helped make your hearing experience even better.
We also appreciate you bringing the return notification issue to our attention. Your feedback is valuable and helps us identify opportunities to improve our communication and processes.
Thank you for choosing hear.com and for trusting us with your hearing journey. We truly appreciate your support and look forward to continuing to serve you!
Curtis, Customer Success Team
Great support all along the way
Great support all along the way. Staff makes sure that you'll have all the information and support you need that prepares you for an adventure with hearing aids
22 maj 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Christina,
Thank you so much for your wonderful review! We're thrilled to hear that you felt supported every step of the way. Starting the journey with hearing aids is a big step, and our goal is to make sure every customer feels informed, confident, and cared for throughout the process.
Thank you for trusting hear.com with your hearing health. We're honored to be part of your hearing journey and wish you many years of better hearing ahead!
Curtis, Customer Success Team
i am hearing things clearer now and way…
i am hearing things clearer now and way more satisfied with my choice the staff has been great to me
21 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Jerald,
Thank you so much for your wonderful review! We're thrilled to hear that you're hearing more clearly and feeling confident in your decision. Helping our customers reconnect with the sounds they love is exactly why we do what we do.
We're also delighted to know that our team has provided you with a great experience along the way. Thank you for trusting hear.com with your hearing journey—we truly appreciate your support and wish you continued success with your hearing aids!
Curtis, Customer Success Team
Purchasing hearing aids through hear.com
When I initially purchased the hearing aids, the salesman asked me lots of specific questions about the type of hearing loss I had and what my hearing goals were. The type of hearing aids he recommended is perfect for my needs. An appointment was set up for me at a local hearing center where a very thorough hearing test was scheduled and my hearing aids were programmed. It has been life changing.
19 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Lisa,
Thank you so much for your wonderful review! We're delighted to hear that our team took the time to understand your unique hearing needs and recommend hearing aids that were the perfect fit for your lifestyle and goals.
It's also great to know that your experience with your local hearing care provider was thorough and that your hearing aids were expertly programmed to meet your needs. Hearing that your new hearing aids have been life-changing is the greatest compliment we could receive.
Thank you for trusting hear.com with your hearing journey. We truly appreciate your kind words and are honored to be part of helping you hear your best!
Curtis, Customer Success Team
Very supportive people at hear.com
Very supportive people at hear.com, and I hear better now.
2 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Claire,
Thank you so much for your kind review! We're thrilled to hear that you're hearing better and that our team made you feel supported throughout your journey.
Providing caring, personalized service is what we're all about, and it's wonderful to know we helped make a positive difference. Thank you for choosing hear.com—we truly appreciate your trust and wish you continued success with your hearing aids!
Curtis, Customer Success Team
What a Great Experience!
Hear.com’s Customer Service is the best I’ve ever experienced. Their staff is so kind, patient and willing to help. They truly care about their customers and will do whatever it takes to ensure that their hearing aids provide exactly what you need. My hearing aids are incredible and I couldn’t be happier with the entire experience from start to finish with hear.com!
2 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Voula,
Thank you so much for your incredible review! We are truly honored by your kind words and thrilled to hear that you had such a positive experience with hear.com.
Providing compassionate, personalized support is at the heart of what we do, so it's especially rewarding to know that our team made you feel cared for and supported throughout your journey. We believe every customer deserves the time, attention, and expertise needed to achieve the best possible hearing experience.
We're delighted that you're loving your hearing aids and that they are providing exactly what you need. Thank you for trusting hear.com with your hearing health. Your feedback means the world to us, and we look forward to continuing to support you for years to come!
Curtis, Customer Success Team
Positive Experience
My experience with hear.com was excellent. They connected me with a knowledgeable provider and honored their 45 day free trial.
16 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Margaret,
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience with hear.com and that we were able to connect you with a knowledgeable provider who helped support your hearing journey.
We're also glad that our 45-day trial gave you the opportunity to experience the benefits of better hearing with confidence. Thank you for trusting hear.com with your hearing health. We truly appreciate your feedback and are honored to be part of your journey to better hearing!
Curtis, Customer Success Team
This company is shady
I did the trial for a few weeks comparing oticon and horizonIX. Decided oticon was better for me. I was instructed how to pack up the gear for return and left it on the porch for 2 days they never came and got it. Then they called and said the trial was over. When I called to explain they said I was told how to return the equipment not the hearing aids and they could not return my money. This company is shady, Had a ton of communication to start and then nothing after I wanted to return the equipment/ hearing aids. Still hoping they will do what's right.
16 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hello,
Thank you for sharing your experience. We're sorry to hear about the confusion and frustration surrounding the return process.
We take concerns like yours seriously and would like the opportunity to review your situation in more detail. To do so, we requested additional information through Trustpilot so we could locate your account and investigate what occurred. Unfortunately, we have not yet received a response.
Please reach out to our Customer Support team at 888-780-3450 or email us at info@hear.com at your earliest convenience. We would appreciate the opportunity to connect with you directly, review your account, and work toward a resolution.
We look forward to hearing from you.
Curtis, Customer Success Team
I can hear the birds again!
Your team provided me with all the tools, details & clear instructions needed to fulfill my wishes to hear again. It’s absolutely incredible to know there was help so that I could hear clearly with my new hearing aids.
27 april 2026
Omdöme utan inbjudan
Svar från hear.com
Hi,
Thank you so much for your wonderful review! We are thrilled to hear that our team was able to provide the guidance, tools, and support you needed throughout your hearing journey.
There is nothing more rewarding than knowing your new hearing aids have helped you hear clearly again and reconnect with the sounds that matter most. Your kind words remind us why we are so passionate about helping people achieve better hearing.
Thank you for trusting hear.com with your hearing care. We are honored to be part of your journey and look forward to continuing to support you every step of the way.
Curtis, Customer Success Team
Persuaded & Convinced but Couldn’t Move Forward
My experience was great because of my representative, Michelle. She was very professional, patient, understanding, knowledgeable, and caring.
I did not move forward with hear.com because they were outside of my insurance network. Had they been in the network, I would have moved forward because her service and expertise had definitely persuaded me to give them a try.
Being outside of the network significantly increased my out of pocket cost which I could not afford at this time.
10 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Vivian,
Thank you for taking the time to share your experience. We're delighted to hear that Michelle provided such professional, patient, and caring support throughout your hearing care journey. We'll be sure to share your kind words with her, as she will be thrilled to know she made such a positive impact.
We completely understand that affordability is an important factor in making healthcare decisions, and we appreciate you considering hear.com. It means a great deal to know that the service and expertise you received left such a positive impression.
Thank you again for your thoughtful feedback. If your insurance coverage or circumstances change in the future, we would be delighted to reconnect and explore how we can help you achieve your hearing goals. Until then, we wish you all the best on your hearing journey.
Curtis, Customer Success Team
Don's hearing aids
I believe I had a very good experience with Hearing.com. They are a trustworthy company who do what they say they will do. These hearing aids went a long way to solving my hearing problems. The people were very cordial, helpful, and I thoroughly enjoyed my online experience with them. The price was reasonable for the quality of hearing aids I received. I appreciate their help very much. Don
23 april 2026
Omdöme utan inbjudan
Svar från hear.com
Hi,
Thank you for your thoughtful review and kind words. We are delighted to hear that you had such a positive experience with hear.com and that your hearing aids have helped address your hearing challenges.
Providing trustworthy service, quality hearing solutions, and personalized support is at the heart of what we do, so it means a great deal to know that our team delivered on those promises. We're also pleased that you enjoyed the convenience of our online process and found great value in your hearing aids.
Thank you for placing your trust in hear.com. We truly appreciate your support and are honored to be part of your journey to better hearing. Wishing you continued success and enjoyment with your hearing aids!
Curtis, Customer Success Team
They won’t take CASH
I wanted to try the 45 day trial but they said I needed a credit or debit card. I’m a senior and have been debt free for years now and only use cash. I said I would give them a cash deposit if that’s what they are worried about. They said it’s not there policy to except cash. So if you need hearing aids and are the same boat I’m then don’t waste your time. They won’t do it.
14 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hello,
Thank you for sharing your feedback. We're sorry to hear that you chose not to proceed with the hearing care process.
In an effort to better understand your situation and assist you directly, we requested additional information through Trustpilot so we could locate your account, but unfortunately, we did not receive a response.
While our policy does not allow us to accept physical cash payments, we are able to accept e-checks as an alternative payment method. If you are still interested in exploring your options with hear.com and this solution may work for you, we encourage you to contact our Customer Care team at 888-780-3450 or email us at info@hear.com. We would be happy to discuss your situation and see how we can help.
Thank you again for your feedback, and we wish you the very best on your hearing journey.
Curtis, Customer Success Team
Hear this
The company made the process very reasonable. They were kind and supportive over and above expectations. They proved to honor word. I would not hesitate to recommend this company to anyone in need of hearing assistance.
8 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Tom,
Thank you so much for your kind words and for taking the time to share your experience. We are truly honored by your recommendation.
At hear.com, we strive to make the hearing journey as smooth and supportive as possible, so it's incredibly rewarding to hear that our team exceeded your expectations. Your comments about our kindness, support, and commitment to honoring our word mean a great deal to us.
Thank you for trusting hear.com with your hearing care. We are grateful to be part of your journey and look forward to continuing to support you whenever you need us.
Curtis, Customer Success Team
I love the way hear.com gives the customer support …
I love the way hear.com gives the customer absolute success in the hearing journey. These new hearing aids are so much better than any I’ve had in the past (I’ve had two expensive ones)!
I recommend these and give them an A+ grade!!! The support team is excellent also!
8 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Hi Michael,
Thank you so much for your amazing review! We are thrilled to hear that your new hearing aids have exceeded your expectations and provided a better experience than the devices you've used in the past.
At hear.com, our goal is to help every customer achieve success on their hearing journey, so it means the world to know that you feel supported and are enjoying the benefits of your new hearing aids. We're especially grateful for your kind words about our support team—we'll be sure to share your feedback with them.
Thank you for your recommendation and for giving us an A+! We are honored to be part of your hearing journey and look forward to continuing to support you for years to come.
Curtis, Customer Success Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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