Completely satisfied with the service and support I received throughout the process. I am happy with my results. After talking to friends about their hearing aid experiences, I believe I chose the bes... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service! Everyone spoke perfect English! Techs help you through digital stuff, no problem. ( I'm a 75yo tech dinosaur! ) Even though I was looking at their most expensive aids... Se mer
Företaget har svarat
The device works great for me, better hearing. Problems to work through: blue tooth phone connectivity, controlling feedback.
I appreciate your care package, recently received, that contains a year’s supply of items to maintain my hearing aids. They definitely help me understand speech in noisy environments. I charge them... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Skrivet av företaget
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Kontaktuppgifter
396 Alhambra Circle #S1200, 33134, Miami, USA
- (786) 520-2456
- info@hear.com
- hear.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New customer
I like the integration of my hearing aids to my phone. The aids are small enough that people do not see them. I like the ability to easily make adjustments with my phone.
4 augusti 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Stewart,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the seamless integration between your hearing aids and your phone. Features like easy adjustments and direct connectivity are designed to make everyday hearing more convenient and personalized.
We're also glad to know you appreciate the discreet design of your hearing aids. Helping our customers hear their best while feeling confident and comfortable is exactly what we strive for.
Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
Appropriate attention to my individual…
Appropriate attention to my individual issues and hearing loss history. Pleasant and never "pushy".
Demonstrated a good knowledge base and discussed the solutions available.
18 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Donald,
Thank you so much for your wonderful review! We're delighted to hear that our team took the time to understand your unique hearing needs and hearing history while providing personalized recommendations without any pressure.
Providing knowledgeable guidance, thoughtful care, and solutions tailored to each individual is at the heart of what we do, so it's rewarding to know you had such a positive experience.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
My left hearing aid continues to not…
The company did respond after I wrote to the CEO. I did receive the missi g items of my order and a refund. I am changing my rating to 3 as it took a long time for a simple customer service problem
My left hearing aid continues to not work.
I did all the steps outlined in the on-line process when this type of problem occurs. No results.
Another problem. I ordered and paid for new receivers with expedited shipping. I also ordered a care package as I would need one. What I received yesterday from DHL was only the care package.
I can't sign in online to my account. When I put in my phone number I get a message: Failed to send verification code. Please try again.
I called at 8:01 AM to get a person. The customer service rep said that she didn't see any order, then the rep said that my order was in May. I read the order number from the package that I received, and the rep found it. When I asked about the receivers, the rep said that even though they come from the same warehouse, they didn't ship.
So now I have paid for expedited shipping, paid for receivers that were supposed to be free according to the website, and didn't receive them. Not sure when, or if, they will ship.
Hear.com has great service when you are buying, but look out afterwards.
2 augusti 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Mr. Ehrman,
Thank you for updating your review and sharing these additional concerns. We’re glad the missing items and refund were ultimately addressed, but we understand your frustration with the delays and the continued issues with your hearing aid and recent order.
A member of our Customer Support Team attempted to reach you on August 27 and left a voicemail so we could assist further. If you’re still experiencing any of these issues, we’d really appreciate the opportunity to help make things right.
Please reach out to us at your earliest convenience at 888-780-3450 or info@hear.com, and our team will be happy to work with you to address any outstanding concerns.
Curtis, Customer Success Team
satisfied
The people at hear.com were very professional and helpful. I started wearing my aids as soon as i received them and had a really easy time adjusting to the aids. Thank you hear.com
15 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Linda,
Thank you so much for your wonderful review! We're delighted to hear that our team provided you with professional, helpful service and that your transition to wearing your new hearing aids was so smooth.
Helping our customers adjust comfortably and confidently to better hearing is one of our top priorities, so it's incredibly rewarding to know you've had such a positive experience.
Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey.
Curtis, Customer Success Team
I'm so very pleased with this company.
I'm so very pleased with this company.
There product and service are second to none.
Thanks for your service and a very good experience.
Gordon
29 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Gordon,
Thank you so much for your wonderful review! We're truly grateful for your kind words and are delighted to hear that you've had such a positive experience with both our hearing aids and our service.
Providing exceptional technology along with personalized, ongoing support is our top priority, and it's rewarding to know we've met your expectations.
Thank you for trusting hear.com with your hearing health. We sincerely appreciate your support and look forward to continuing to be part of your hearing journey for years to come!
Curtis, Customer Success Team
Hear.com "holds your hand" during the fitting of your hearing aids
Hear.com "holds your hand" during the process of fitting your hearing aids for the perfect fit. This is the third company I have worked with and I am truly impressed with the instruction and care they give you.
4 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Louise,
Thank you so much for your wonderful review! We're delighted to hear that you felt supported throughout your hearing journey and that our team provided the guidance and personalized care needed to help you achieve the best possible fit.
It's especially meaningful to know that, after working with two other hearing aid companies, you found the instruction and care from hear.com to stand out. Providing ongoing support every step of the way is at the heart of what we do.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you for years to come!
Curtis, Customer Success Team
I would like to share the wonderful…
I would like to share the wonderful experience I had with Hear.com. They are a little different then the brick and mortar stores around town that try to get every penny out of you that they can. I went to several of them about a year ago and did not get hearing aids because they were all out of my price range. So now, about a year later, I am totally sick of tired asking the bank teller to repeat herself 6 times and I still don't know what she said. Or the girl at the drive through window at a fast food place. Or when trying to have a conversation with someone and can't understand a word they said. Well I received a text message from hear .com that said I qualified for a 30 or 45 day free trial for the newest technology. So, I called them and it is the best thing I have ever done for myself. I did not have to leave the house. They sent me a tablet all programed to connect with them, all I had to do was turn it on and connect it to my wifi. It came with some head phones, a camera so they could look inside my ears, and another thing that would let them program the new hearing aids right then and there. They made the whole process simple. And let me tell you, when something was not just right, they went above and beyond to solve the problem. This was some of the best customer service I have ever seen. I am pleased to say, they are working perfectly now and I wish I would have done it sooner. As far as price, they were much less then the 4 or 5 brick and mortar places I went to. Everyone at Hearing .com was so pleasently helpful. And a big thumbs up to Kiley and Spencer for taking care of me. I love these new hearing aides. I can stream or take calls from my phone with them, I can join conversations now instead of just pretending to know what they are saying, I do know now. It is life changing. I could go on and on but I think anyone reading this will understand the point I am trying to make.
25 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Tom,
Thank you so much for taking the time to share your incredible experience! We're truly honored by your thoughtful review and delighted to hear how much your new hearing aids have improved your daily life.
It's wonderful to know that our remote hearing care process made it easy and convenient to receive personalized care from the comfort of your home. We're especially pleased that our team was able to work with you to fine-tune your hearing aids until they were performing just right.
There's nothing more rewarding than hearing that you're once again able to enjoy conversations, hear clearly in everyday situations, and stream calls directly to your hearing aids. Helping our customers reconnect with the people and moments that matter most is exactly why we do what we do.
Thank you for trusting hear.com with your hearing health. We truly appreciate your recommendation and look forward to supporting you throughout your hearing journey!
Curtis, Customer Success Team
I felt like the information given was…
I felt like the information given was important and the willingness to be patient with the student. I am happy with my ability to follow the instructions because of his teaching method. The date below is wrong but I can’t remember what it was but not able to fix it.
25 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Peggy,
Thank you so much for your wonderful review! We're delighted to hear that you found the information helpful and that our team took the time to be patient and guide you through the process in a way that made you feel comfortable and confident.
It's especially rewarding to know that the personalized instruction helped you successfully follow each step. Providing clear guidance and ongoing support is at the heart of what we do.
Thank you for choosing hear.com. We truly appreciate your trust and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
Great product all around
The company has a helpful program with constant contact. The staff is professional and knowledgeable not to mention that the hearing aids are top quality and easy to use.
23 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Ray,
Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with our team and that you've found our ongoing support to be helpful throughout your hearing journey.
It's great to know that our staff has provided professional and knowledgeable care and that you're enjoying the quality and ease of use of your hearing aids. Providing exceptional technology along with personalized, long-term support is exactly what we strive for.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you for years to come!
Curtis, Customer Success Team
The hearing solution I was hoping for!
I was approximately six months into comparably priced new hearing aids from another company when I came across the Hear.com ad online. By that time, I realized I had made a $6,000 mistake, so I opened the ad in hopes that it offered a better solution. I was not disappointed. The quality of my new hearing experience was so remarkable that I felt I had spun the wheel and won the jackpot. Even the hearing evaluation and fitting experience was different, which, I think, contributed to the better outcome. I just passed the 45-day no-questions-asked return period, but I tore up the return label after only a couple of weeks. I knew I had found the solution I had hoped for, and I couldn’t be more pleased.
22 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Mike,
Thank you so much for sharing your experience! We're honored that you gave hear.com a chance and even more thrilled to hear that your new hearing aids have made such a remarkable difference in your daily life.
It's especially rewarding to know that both your hearing evaluation and fitting experience helped you achieve the results you were hoping for. Hearing that you felt confident enough to tear up the return label after just a couple of weeks is one of the greatest compliments we could receive.
Thank you for trusting hear.com with your hearing health. We're delighted that you've found the hearing solution you were looking for, and we look forward to supporting you for many years to come!
Curtis, Customer Success Team
It's a great product coupled with great service.
It's a great product coupled with great service! The hearing aids are so much better than what I had before. The "speech focus" mode enables me to hear clearly in a room of 30-70 people. Prior to my Horizon IX, I struggled in these meetings.
25 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Douglas,
Thank you so much for your wonderful review! We're thrilled to hear that your Horizon IX hearing aids have made such a meaningful difference in your daily life.
It's especially rewarding to know that the Speech Focus feature is helping you hear clearly in meetings and group settings where you previously struggled. Helping our customers feel more confident and connected in conversations is exactly what we strive for.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
Loved all the people representing the…
Loved all the people representing the company.
I wish they wou pick up their box of hearing merchandise. I was told not to take it to mail that it would be picked up from me!
24 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Penny,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Your kind words about the people representing hear.com truly mean a great deal to us.
We also appreciate you bringing the return pickup issue to our attention. We're sorry for the confusion and understand how frustrating that must have been. If the telehealth equipment still needs to be picked up, please contact our Customer Care team at 888-780-3450 or info@hear.com, and we'll be happy to assist you.
Thank you again for choosing hear.com. We truly appreciate your trust and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
Great Customer Service
I wanted a very good over the counter hearing aid so I contacted here.com and I was greeted with very good customer service. the gentleman that answered my questions was very good and he guided me through what I needed to know it's been 3 months and they work fine. My hearing aids are Sony brand that is the over counter brand that is sold by hear.com. Easy to use.
19 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Kathy,
Thank you for your wonderful review! We're so glad to hear that you had a great experience with our team and that your consultant was able to answer your questions and guide you through the process.
It's great to know that, after three months, you're still enjoying your Sony over-the-counter hearing aids and finding them easy to use. Our goal is to help every customer find the hearing solution that's right for their needs, and we're delighted to hear you're happy with your choice.
Thank you for choosing hear.com. We truly appreciate your trust and look forward to being here whenever you need us!
Curtis, Customer Success Team
The knowledgeable personnel and…
The knowledgeable personnel and friendly service.
16 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Scott,
Thank you so much for your kind review! We're thrilled to hear that our knowledgeable team and friendly service made such a positive impression.
Providing expert guidance and personalized support is at the heart of what we do, and it's wonderful to know you had a great experience. Thank you for choosing hear.com—we truly appreciate your trust and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
Absolutely top notch!
From the very start, Hear.com was on top of everything. I was a bit hesitant to undertake this online, but it was a smooth experience all the way. I felt fully supported at every step. Great staff, excellent product! I highly recommend Hear.
Com. They made it all surprisingly easy!
16 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Thank you so much for this fantastic review, Patricia! We completely understand that starting this journey online can feel a little uncertain at first, so we are thrilled to hear that the experience was smooth and that you felt fully supported every step of the way.
Knowing that our staff and product made such a positive impression — and that the whole process turned out to be surprisingly easy — truly means the world to us. We will be sure to share your kind words with the team!
Thank you for recommending hear.com and for placing your trust in us. We are always here whenever you need anything, and we hope you enjoy your new hearing aids!
- Ashley, Customer Success Team
Technician was very helpful and very…
Technician was very helpful and very good at her job
16 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Thank you so much for this kind review, Ricky! 🧡 We are thrilled to hear your technician was so helpful and skilled — we will be sure to pass along this wonderful feedback to her. Thank you for trusting us with your hearing journey!
- Ashley, Customer Success Team
It has been wonderful
Everything thing has been delivered as promised - from the package co training the equipment for my hearing test, to the lady who co ducted the test and customize my aids to me, to the followup support I needed later. It has all been great.
27 maj 2026
Omdöme utan inbjudan
Svar från hear.com
Thank you so much for this wonderful review, Merle! We are absolutely delighted to hear that everything was delivered just as promised — from the initial setup and your hearing test, to having your aids customized just for you, all the way through to the follow-up support afterward.
Providing that kind of seamless, caring experience at every stage is exactly what we aim for, and it means so much to know it made a difference for you. We will be sure to pass along your kind words to the wonderful team members who helped you along the way.
Thank you for trusting hear.com. We are always here whenever you need us, and we hope you continue to enjoy your hearing aids!
- Ashley, Customer Success Team
The professionalism in diagnoses, training and clear directions on how to get the most from my new hearing devices
The professionalism in diagnoses,
17 juni 2026
Omdöme utan inbjudan
Svar från hear.com
Thank you for the wonderful review, Kenneth! We are so glad to hear that the professionalism of your diagnosis, along with the training and clear guidance you received, helped you get the most out of your new hearing devices. Ensuring our customers feel confident and well-supported every step of the way is exactly what we strive for.
We truly appreciate you taking the time to share your experience, and we are always here if you ever need anything down the road. Enjoy your new hearing devices!
- Ashley, Customer Success Team
The product itself is excellent
The product itself is excellent. The service provider is excellent. I would have rated a 5 star review however, the pricing of the hearing aids is high.
11 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Tim,
Thank you for taking the time to share your feedback. We're delighted to hear that you've had an excellent experience with both your hearing aids and your hearing care provider.
We also appreciate your honest comments regarding pricing. We understand that hearing aids are a significant investment, and we strive to provide exceptional technology, personalized care, and ongoing support to help deliver long-term value.
Thank you for choosing hear.com. If there's ever anything we can do to support you or answer any questions, please don't hesitate to reach out to our Customer Care team at 888-780-3450 or info@hear.com. We truly appreciate your trust and look forward to continuing to serve you.
Curtis, Customer Success Team
Great hearing aids and professional…
Great hearing aids and professional staff. Always willing to assist with any issues and or concerns. They get the job done right.
1 juli 2026
Omdöme utan inbjudan
Svar från hear.com
Dear Lynda,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your hearing aids and that our team has provided the professional support you deserve.
Providing personalized care and being available whenever our customers have questions or concerns is something we take great pride in, so it's rewarding to know that we've been able to make a positive difference in your hearing journey.
Thank you for choosing hear.com and for your kind recommendation. We truly appreciate your trust and look forward to continuing to support you for years to come!
Curtis, Customer Success Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.