Health Partners (Australia) Omdömen 

205
TrustScore 1.5 av 5

1,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Have been in Health Insurance for 40+ year's & changed funds last year to HP & I am classed as a new starter in their system even though they confirm I am not & have no waiting periods. But told unfor... Se mer

Betygsatt 1 av 5 stjärnor

Toxic organisation resulting in rogue elements within the staffing ranks. Really feel for the respectful and delightful staff numbers who get caught up in this ‘not for profit’ theatre. Extensive amou... Se mer

Betygsatt 1 av 5 stjärnor

Avoid this company. First kept confusing us with another client and refused to pay for eye surgery. Then because of this confusion, we almost had our surgery cancelled. Then we had our doctor abuse us... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Long time member. Satisfied with existing services. Would appreciate benefits to be paid on extra claims as we have top cover with Gold Extras, but even treatments which will save the fund in the long... Se mer

Företaget har svarat

Företagsinformation

  1. Sjukvårdsförsäkringsbolag

Skrivet av företaget

We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community. We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running. Find out more at healthpartners.com.au


Kontaktuppgifter

1,7

Mycket dålig

TrustScore 1.5 av 5

205 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,7

Alla omdömen

(205)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

What other health fund would give you…

What other health fund would give you extra rebates on extras if you cap your limit.

11 december 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for the positive feedback Simon!

Betygsatt 5 av 5 stjärnor

30 years of being with Health Partners…

30 years of being with Health Partners has proved time after time that I made the right, long lasting, choice all those years ago

14 augusti 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Wow – thanks for being such a loyal member.

Here's to another 30 year partnership!

Cheers,
Angela

Betygsatt 3 av 5 stjärnor

questioning the value

Very disappointed to be recommended a level of extras cover and not be able to claim on it despite being extremely clear about what I needed. Lousy.

Also, my name is not Angela.

8 juni 2018
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

My concern is the waiting periods

My concern is the waiting periods, very strick with it. an offer for no waiting for having a baby , just for new clients, what happen with old ones???

4 juni 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Hi Maria,

Thanks for taking the time to share your feedback.

Sorry for the confusion, please note for pregnancy and birth related services we have a 12 month waiting period for new and existing members.

If you'd like to chat futher give us a call on 1300 113 113.

Many thanks, Angela

Betygsatt 2 av 5 stjärnor

Seriously reviewing my cover

I'm seriously looking into potentially changing health insurance providers. I'm incredibly disappointed at some aspects of my silver hospital/extras cover! I cannot believe that massage is not included in Silver extras cover and I'm severely let down that I receive such little rebate on my physio run pilates. Furthermore, it's rubbish that Pilates isn't covered at all if it's not run by a physio.
I don't feel the things that matter to me are adequately covered!
Disappointingly I don't expect anything will come from me having taken the time to offer this feedback.

1 juni 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Hi Sarah,

We're sorry to hear this. I've already passed on your details, you should receive a call very soon.

Thanks again for taking the time to share your feedback.

Many thanks, Angela

Betygsatt 4 av 5 stjärnor

would be better if payment invoices…

would be better if payment invoices where payable in smaller amounts throughout the year and have longer due date on them.

6 maj 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for taking the time to share your feedback.

You're also able to pay your premiums fortnightly or monthly - whatever works best for you. If you'd like to chat further, please feel free to call us on 1300 113 113 or email ask@healthpartners.com.au.

Many thanks, Angela

Betygsatt 5 av 5 stjärnor

We are very happy members

We are very happy members, especially after recently switching from another fund we were loyal to for many many years!!!!

14 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

That's great to hear Bernhard. I'll be sure to share your feedback with the team.

Thanks again, Angela

Betygsatt 5 av 5 stjärnor

Great value for money

Great value for money, excellent customer service and perks for their members!

11 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for your feedback Ana & choosing Health Partners.

Betygsatt 5 av 5 stjärnor

Health Partners Review

Excellent; never experienced a problem or issue when dealing with Health Partners.

11 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for your lovely feedback Anna – much appreciated!

Angela

Betygsatt 3 av 5 stjärnor

Premiums are simply to high especially…

Premiums are simply to high especially as you’ve cut back on your services. I will be looking elsewhere.

11 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Hi Ryan,

Thank you for taking the time to share your feedback.
I've asked our team to call you for a quick cover check.

Many thanks,
Angela

Betygsatt 2 av 5 stjärnor

Excessive

The out of pocket cost of all of their services, even after paying consistent premiums for years (30 here) is excessive. As are the premiums. If their rates are meant to be lower being not-for-profit (a members own insurance group slogan), I'd hate to see what the "for profit" providers charge. Seriously considering dropping insurance because of the lack day-to-day advantages ( that are non-existent ). Been a member for over 30 years ( because it's the "right thing to do" with a family ) and the best Health Partners could award me with is a $50 chemist gift card... How about a little insurance premium relief!
Generally, if you are of reasonable health, this is a waste of money.

11 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for your honest feedback Timothy. A member of our team will be in contact with you very soon.

Many thanks,
Angela

Betygsatt 2 av 5 stjärnor

No longer a client centric insurer

A health fund I’ve been with since childhood that no longer represents value for money. Service is really generic in terms of rules always clearly stipulated but in a non client centric way. Interaction feels like the customer is less important than protecting the insurer.

11 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for your feedback. We're really sorry to hear you feel this way. As a not-for-profit health insurer, we're always putting our members first.

If you'd like to discuss this further, please feel free to phone us on 1300 113 113.

Many thanks, Angela

Betygsatt 5 av 5 stjärnor

Excellent

Excellent! Very friendly and down to earth when calling to assist

11 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Glad to hear you're happy with us Joanne.

Thanks for the great review,
Angela

Betygsatt 3 av 5 stjärnor

Solid coverage, but not cheap.

Solid coverage, but not cheap. You receive cheaper services through Health Partners providers, but that does limit your options a bit (e.g. having to go to Health Partners branded optical stores to purchase glasses limits the range available to you to whatever they stock).

Good discounts at partner pharmacies.

Having said that, when I got seriously sick and opted for private hospital Health Partners handled everything with flying colours, so can't fault them there.

11 april 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for your honest review Nicholas. I'll be sure to pass on your feedback.

Many thanks,
Angela

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