Health Partners (Australia) Omdömen 

205
TrustScore 1.5 av 5

1,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Have been in Health Insurance for 40+ year's & changed funds last year to HP & I am classed as a new starter in their system even though they confirm I am not & have no waiting periods. But told unfor... Se mer

Betygsatt 1 av 5 stjärnor

Toxic organisation resulting in rogue elements within the staffing ranks. Really feel for the respectful and delightful staff numbers who get caught up in this ‘not for profit’ theatre. Extensive amou... Se mer

Betygsatt 1 av 5 stjärnor

Avoid this company. First kept confusing us with another client and refused to pay for eye surgery. Then because of this confusion, we almost had our surgery cancelled. Then we had our doctor abuse us... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Long time member. Satisfied with existing services. Would appreciate benefits to be paid on extra claims as we have top cover with Gold Extras, but even treatments which will save the fund in the long... Se mer

Företaget har svarat

Företagsinformation

  1. Sjukvårdsförsäkringsbolag

Skrivet av företaget

We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community. We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running. Find out more at healthpartners.com.au


Kontaktuppgifter

1,7

Mycket dålig

TrustScore 1.5 av 5

205 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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1,7

Alla omdömen

(205)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Why I changed to Health Partners

Competitive pricing, value, not for profit and good service made my choice of new health fund easy.

13 november 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Pleased to hear you're happy with us Ian. Thanks for sharing!

Betygsatt 5 av 5 stjärnor

Excellent cover, excellent service.

I’ve been with Health Partners for over 40 years. In that time, they have provided excellent cover to me as a young single male, then supported the safe arrival and best medical and dental treatment for my young children (and as they grew into adults). Nowadays, Health Partners are still there for me, with the various procedures I’ve needed. I’m very grateful.

13 november 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for your review Paul and for being such a loyal member.

Appreciate you sharing your experience with us.

Betygsatt 1 av 5 stjärnor

This “not for profit” organisation is clearly all about their profit!!!

Health Partner’s say they are run by the people for the people and that they are not for profit organisation but when you are paying the Gold cover and you need their support, they try every excuse not to pay.
The customer service team are ok and try to help but their superiors have the final say and definitely try their hardest not to pay out in the time of need.

If you are a South Australian and like the idea of a South Australian company to support, it doesn’t mean they are going to provide us with the best service. Shop around because there are better Health Insurances out there who actually care about your health.

Most people won’t have to claim much on private health and that’s why we don’t know how good each health insurance companies are but when you do have to claim, you quickly find out that they are just about making money which I found out about Health Partner’s - definitely do not live up to their slogan “Run by the people for the people”
They will use every loop hole possible, be aware!!

11 november 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thank you for bringing this to our attention and we're sorry to hear this, it is definitely not the type of experience we want our members to go through.

If you would like to discuss this further, please feel free to phone us on 1300 113 113 or send us an email ask@healthpartners.com.au.

Thank you again.

Betygsatt 5 av 5 stjärnor

Going to the dentist has never been so…

Going to the dentist has never been so affordable and the rebates are fantastic. I wouldn't have my health insurance with anyone else.

7 november 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for such a great review. Our team work really hard to provide our members with the best service possible.

Betygsatt 5 av 5 stjärnor

I have been with Health Partners for over 30yrs.

I have been with Health Partners for over 30yrs. I have always found HP competitive and offering great services. It is always easy to speak to someone when needed. I use the Dental and Optical services.
I have recommended Health Partners to other people.

7 november 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for the review Helen and for being such a loyal member.

Betygsatt 5 av 5 stjärnor

Following my recent stay in hospital…

Following my recent stay in hospital for a knee replacement all the home visits for a nurse and physio and as well hire of necessary aids for a month were all arraned and organised and to my surprise were all part of my membership, so of no additional expense.!

30 oktober 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

That's what we're here for Ross, to help you look after your health.
Thanks for the great feedback.

Betygsatt 5 av 5 stjärnor

Gold cover provides me with everything…

Gold cover provides me with everything I need from a health fund. They provide excellent service through their partners e.g. dentists, physics and optical.

30 oktober 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Pleased to hear you’re happy with us. Thanks for sharing!

Betygsatt 5 av 5 stjärnor

We received excellent service and…

We received excellent service and follow up help and advice from Linda and staff at H/P Optical at Morphett Vale. Nothing was any trouble for them which eased our concerns when buying reading glasses. We phoned Ms Sims to pass on our appreciation. Many thanks once again.

20 september 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thank you for the great feedback! We'll be sure to pass it on.

Betygsatt 5 av 5 stjärnor

Exceptional customer service

Exceptional customer service to ensure our needs were met

17 september 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Glad to hear you're happy with us. Thanks for sharing your experience.

Betygsatt 1 av 5 stjärnor

ARobot staff on King William

Today i went to Health Partner on Kingwilliam Rd, i waited for 45 mins has one customer a male staff serving a lady. The rest of staffs such ignoranced to me that is rude at lease should be acknowledge that i am a customer coming to purchase glasswear, Usually i go to Pirie street , staff are very helpful and honest, i can not belive how rude the staff at King William rd branch, i would be happy to hear these staff should be well train in Customer service, i am incredible upset took me to drive there 45 mins and terrible traffic & road repair. Irs spoiled my day.It doesn’t worst any star for my reviewed.

8 juli 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Hi Somjit,

Thank you for taking the time to share your feedback. We’re really sorry to hear this, it’s definitely not the type of experience we want our customers to have.

If you’d like to chat further, please call 1300 115 115 or send an email to june.sims@healthpartners.com.au.

Again thank you for your honest feedback. I’ll be sure to pass it on.

Betygsatt 5 av 5 stjärnor

I think that HEALTH PARTNERS is all…

I think that HEALTH PARTNERS is all they claim to be...that is all for it's members. I feel that they have been wonderful in every possible way and very helpful with any questions and with active support. I could not imagine changing to any other health fund for a better deal.
Thank you to the crew at Health Partners. You make the journey of recovery from sickness to health possible and a whole lot easier.

19 juni 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Wow, what great feedback! Thank you for the 5 star review, i'll be sure to share it with the team.

Betygsatt 5 av 5 stjärnor

HP Optical Modbury.

Wonderful service from Health Partners Optical at Modbury - especially Karen who has a constant supply of patience, tolerance and excellent advice.
All claims dealt with very promptly.

17 april 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for the great feedback John! I'll be sure to pass it on, especially to Karen.

Betygsatt 5 av 5 stjärnor

Always very helpful

Always very helpful, polite and well mannered. Always willing to go the extra mile. Every bodies always happy and in a good mood. Nothing’s to much trouble.

18 februari 2019
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Three years switch ..Thanks.

Three years ago we switched from another fund after 25yrs. We have had good clear communications with HPs and are pleased we made the switch. Even with an 8 week hospital stint, the Fund keeps looking after our accounts. Thanks for being there as support for us.

15 januari 2019
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

You're more than welcome! Thanks for choosing us.

Betygsatt 5 av 5 stjärnor

Excellent customer service

Expensive but good value for money. Superb customer service. Very good mobile app for claims. Excellent cheap physio visits. Outstanding dental facilities.

20 december 2018
Omdöme utan inbjudan
Logotyp för Health Partners (Australia)

Svar från Health Partners (Australia)

Thanks for the lovely feedback! Great to hear you're happy with Health Partners.

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