Healthlighten, lnc.  Omdömen 

Very good I recommend to everyone visit here

good experience

I ordered this in Oct/nov of 24' (~$13,000 total price) and they kept having "delays due to demand" and it didnt arrive till April 29th 2025. It actually did arrive.

We paid for installation as a part of the purchase. When it arrived in Portland at the shipping hub, there was that no shipping company could offload it in a driveway because the cargo box was too big to get out of a semi truck. so it got shuffled around in shipping for like 2 weeks until the installer said he would jsut manually dissasemble it from the back of a semi truck on site at our house.

The assembling guy came to our house and was hired off Craigslists from some broker that works with health lighten and was some side-job contractor. he did a fine job actually putting it together. BUT when the installer started assembling it and I started to notice that things were different from the photos online. The wood was a different quality (veneer panels instead of solid cedar planks), the heater was different, no lighting in certain places where it showed in the photos on their website, It was smaller and a different layout than in their photos, the exterior was cheaply sprayed painted instead of stained, glass doesn't appear to be tempered, just so many things wrong with it.... It's literally a Chinese dupe version of what they show on their site. It's just so mind-blowing that they actually sent such a terrible product and went through all this trouble to scam their customers.

So after doing some more research and reverse imaging these images, I realize that this company Healthlighten, ripped off Heartwood Suana's website, photos, reviews

I reached out to Healthlighten immediately and they said they've give me $1k refund back or send a disinstaller and they would give me the full refund. I obviously chose to take the full refund route and get this sauna off my property.

BUT It's been 5 weeks now and zero response from their team. I'm going to report to the credit card company, BBB, and Shop pay/Shopify who host their payment platform about this if I dont receive a full refund asap.

Healthlighten if you're listening to this, please refund the entire amount immediately.

Avoid this company at all costs.

To the healthlighten team (and others shopping) - I have reached out numerous times with delayed or no responses. We ordered this sauna for our son who has a rare condition in NOVEMBER!!! I have had sporadic updates of "3 weeks" then a month later "4 weeks until delivery" and now it's April! Can someone PLEASE update us. Buyer beware.

Absolutely sham of a company. All the reviews are paid for. Purchased a sauna from them. They sent no instructions and refused to offer assistance to our installer. They also sent a European heater that is incompatible and unusable in the US. They only return calls between 8-9pm. Agent said she needed to review my complaint and get back to me but then never responded and blocked my call. No response to email. This company is BAD!!!!!

I bought one in January 7th. Paid fully.
After several inquires that I was getting the same response that was coming I was offered a smaller one lower quality and then order was cancelled after several weeks after I paid . I could have got another one and had it installed it already. This company should not be allowed to sell or advertise. Time is valuable for most people except for unprofessional ones like this group.

NOT what it seems. This is a chinese company. There are no instructions only a youtube. They don't have local installers, they send someone from another state that has never installed a sauna before. There are missing parts. It's a disaster...the 5 star reviews are fake. There is no one to get ahold of-the telephone number never answers and VM box full. I can't even get a refund for the missing parts and no installation.

Beware. This firm is fraudulent. They claim to be in California but there are Chinese characters in their email correspondence and they are showing designs that belongs to other legit European or American companies. I asked for my money back from them, and total silence. I reported them to my credit card company fraud department. They must be posting fake reviews, or maybe they have bought some of the saunas from the actual makers to get the positive reviews here or they have found a way to steal people's personal data so they can post reviews, or they copy products, produce them in China and sell at a lower price. They also did not charge me sales tax which they should have by law. They claim I will be refunded. I will update this review when that happens. So far I dont believe it. UPDATE: Received my refund, but I dont think I would have, had I not posted this review. The company did not communicate with me after I asked to cancel, until I posted this review.

My family and I originally planned to take a day off, but the sauna was not delivered on time as we wished.

Added: Yes, we have received the sauna and have made an appointment with the installer. I will leave another message when the installation is complete.

11.18 Update: Installation completed. Thank you very much for your attentive service. I don't plan to upgrade the star rating, but I will still recommend friends who need saunas to buy them from Healthlighten, because I feel that your attitude is very good and the quality of the sauna is very good.

SCAM - Fake Product, Fake Website. Still working with my credit card company to reverse the purchase of over $10,000. Reverse image search their sauna and you will see all of the images are stolen. Website on AHREFS and 0 traction or reputability. Can't believe this is happening.

They have been promising me photos and I thought it was just a delay in the order. But after a quick search to grab an update, I found all this stuff about stolen photos and disappearing on customers.

Now I know this Sauna is not coming. And it is too late to report it, going to try anyways but usually credit cards require 2 months. They got my money, and are clearly from China.

Just verified myself on trustpilot. Order number 92794174.

This is a scam website, who have stolen content and intellectual property from both Heartwood Saunas and Out of the Valley.

Clearly a fraud. No idea how they pulled this off, but ALL their photos are from Heartwoodsaunas; their testimonials are stolen from there. You know that is the real one because they have videos and are priced more realistically. They are not from California. Their web content is all stolen. It is quite a brilliant scam; by the time someone realizes they got scammed, it is 8 weeks later and too late to report.

I made a purchase and asked them about the photos. They have not answered me. They are not refunding me, although they have a 48-hour policy window.

If this is proved and refunded or fixed, I will come back on here and update this review. As of now, my money is stolen and I am working with my credit card to get it back.

Update: They said they would provide me with a refund over email, but I will leave this here till I receive my money back. I also verified my account to confirm I am real.

I have been trying to reach healthlighten for a couple weeks now. Phone calls (during the 3-7p PST), emails, and chat on their site. With absolutely no response or call back.

I have not purchased a HealthLighten sauna yet. Just had a couple questions to get answered and I planned on ordering. After this type of response, or lack there of, I’m not sure I would even order or recommend any other person to as well.

I do believe that these saunas are some of the best looking out there. But when you can’t get a hold of someone, doesn’t matter how great they look.

Thoroughly shocked after reading so many good reviews. However I did read another persons review with the same issue I have.

I will change this review if and when they make it right.

Be better healthlighten.

Does not return phone calls. Can't trust companies that don't return calls.

Edited to add: They say they called, but I have zero missed calls from their number, makes them even more untrustworthy.

2nd Edit: Amazing how fast they are to respond to a review, I wish it were so when we were trying to buy a $15k Sauna. If you're reading this, now you know how to get their attention if they don't return your calls either.

Pros: very nice sauna for the price, easy to put together (with 2ppl), heats up quick, Bluetooth.
Cons: never called for delivery window (or required signature as email stated) so my box sat in a snow storm without my knowledge of delivery.
Overall: I’ve only had for a week but love it!

I really like the simplicity of assembling the sauna. Works great! Gets very hot! The one thing I was not happy with the packaging one of the corners of the side pieces was broken. I felt like it was to much hassle to return. Overall I am happy with the purchase other than the broken piece as it does not impact the functionality of the unit.

This is NOT a two person sauna. Just enough for one average sized person