Select Saunas Omdömen 231

TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter... Se mer

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Betygsatt 5 av 5 stjärnor

Working with Alex Holman at Select Sauna's was a pleasure in selecting our sauna. His expertise concerning the various construction, woods, heaters and accessories were exceptional. He was also upfr... Se mer

Betygsatt 3 av 5 stjärnor

The customer service is terrible. It is extremely difficult to get in touch with anyone by phone—they simply don't answer calls. I ordered two items; the tracking showed that both were supposed to arr... Se mer

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Betygsatt 5 av 5 stjärnor

Alex was great from the first e-encounter. I was reviewing many sauna sites; his warm demeanor and helpful advice persuaded me to go with Select. This was a good decision. The sauna itself (a Finnma... Se mer

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Företagsinformation

  1. Trädgårdsmöbler
  2. Utemöbler
  3. Bastu
  4. Butik med bastu och bastutillbehör

Skrivet av företaget

Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

231 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Can't go wrong with Select Saunas! Would definitely buy from them again.

Working with Alex Holman at Select Sauna's was a pleasure in selecting our sauna. His expertise concerning the various construction, woods, heaters and accessories were exceptional. He was also upfront and honest explaining the entire process to include the wait time and delivery expectations. Select Saunas offers very fair and competitive prices, especially considering the quality of the products they offer. We chose a traditional sauna made by Almost Heaven and its name is most appropriate! Absolutely love it!

13 januari 2026
Betygsatt 2 av 5 stjärnor

Took forever to get my order

Took forever to get my order, then it was delivered to the wrong address. Did have good customer service though he offered to give me a refund but I don't think he ever did.

26 mars 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi Brandon,

Sorry your order ended up being such a headache. I know how frustrating delays and a delivery issues can be.

While we don’t handle the shipping directly ourselves, we still take responsibility for making sure you’re looked after when things go wrong. We appreciate you mentioning our customer service, that does mean a lot to us.

On the refund, I'm going to check on this right away and make sure it’s sorted properly.

Please feel free to reach out to us directly as well so we can get this cleared up for you as quickly as possible.

Alex

Betygsatt 4 av 5 stjärnor

Great Sauna

decent price however wouldn't price match completely, product is super nice and very happy with purchase

24 mars 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi Kory,

Thanks for your review, glad to hear you’re loving the sauna, that’s what matters most.

On the price match, we do have some limitations depending on the competitor and specific offer, but we always try to be as competitive as we can. We appreciate you working with us on that and are really happy it all came together in the end.

Alex

Betygsatt 4 av 5 stjärnor

Great communication with the company.

The experience was very good. The communication with the selects team was outstanding. The only frustrating part was the delivery schedule that kept getting disrupted understandably but still it was frustrating. As I stated before the communication regarding the shipping delays was outstanding.

18 mars 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi Paul,

Thank you for taking the time to leave us a review!

We are working closely with the manufacturer to ensure we don't encounter delays like this in the future. This is the first time we unfortunately experienced delays of this magnitude, hence the long wait for your sauna.

Nonetheless, we always do our best to keep our customers happy. Let us know if there's ever anything we can do for you!

Alex

Betygsatt 3 av 5 stjärnor

The customer service is terrible

The customer service is terrible. It is extremely difficult to get in touch with anyone by phone—they simply don't answer calls. I ordered two items; the tracking showed that both were supposed to arrive, but only one showed up.

27 mars 2026
Omdöme utan inbjudan
Logotyp för Select Saunas

Svar från Select Saunas

Hey there,

I'm really disappointed to see this review, as I just did some investigating to find out what happened.

Your call came in only about two hours ago, and it’s not always realistic to expect an immediate response within that timeframe. If we’re already assisting another customer, we can’t answer additional calls at the same time.

Labeling our service as “terrible” after such a short window is quite unfair. We encourage you to look at our other reviews, which reflect the level of service we consistently provide.

We can identify your order on our end and are already looking into what may have happened with the second item. In many cases, shipments are split and arrive separately. Once we get confirmation on the status, I will reach out to you.

Alex

Betygsatt 5 av 5 stjärnor

Great little sauna

The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter are enjoying the infrared sauna with red light—me for better sleep and overall health and her for post-workout recovery and benefits! And—use your HSA dollars! Biggest challenge was putting the sauna together. Our two sides did not come together easily. But with my husbands help….we got the panels together. Also, I would highly recommend buying the backrest! We ended up ordering one later.

5 mars 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi Jennifer,

We’re really happy to hear you and your daughter are both getting great use out of the sauna. Great call on the backrest too, it really does make a difference in comfort. We appreciate you sharing your experience and are always here if you need anything down the line!

Alex

Betygsatt 5 av 5 stjärnor

Thank you

I’m happy for selecting your company. My order arrived on time and well packed. Thank you

3 mars 2026
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Svar från Select Saunas

Hi Agavni,

Thank you for your review!

Alex

Betygsatt 5 av 5 stjärnor

Great customer service properly dealing…

Great customer service properly dealing with delayed shipment. A really nice product which was easy to assemble.

4 mars 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi David,

Greatly appreciate your review. The shipping delays have not been fun for anybody involved, but we're doing our absolute best. We hope you enjoy the sauna!

Alex

Betygsatt 5 av 5 stjärnor

What made my experience great was Alex…

What made my experience great was Alex very easy to talk to really think I made a friend if he did not answer the phone when I called I did get a call back from him. Not somebody. I did not know. He was extremely knowledgeable. Of the product and also when we talked, he remembered what we talked about. Great guy whatever question I had he was able to answer.

2 mars 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi Mike,

It's been a pleasure assisting you. Feel free to give me a call anytime!

Alex

Betygsatt 5 av 5 stjärnor

Alex was great from the start

Alex was great from the first e-encounter. I was reviewing many sauna sites; his warm demeanor and helpful advice persuaded me to go with Select. This was a good decision. The sauna itself (a Finnmark Trinity)was a great buy and came together easily. We love the Infrared and like that we can use the traditional if and when we want. And the red light therapy is a bonus. Then there is the surpassing customer service. He kept us up to date on the shipment. Then after it was together, we sent an email to consider creating a small stool to boost up onto the upper bench. Alex responded and it’s clear he took the idea seriously and might consider developing it in future models. Just the way he responded made us feel special.

26 februari 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi there,

Thank you for the kind words, it truly means a lot when someone takes the time to write something like this.

Enjoy the sauna, and feel free to reach out anytime if you need anything!

Alex

Betygsatt 5 av 5 stjärnor

Repeat Customer for Life

Been a customer twice now—first for a full sauna, now for accessories. No complaints!

11 mars 2026
Omdöme utan inbjudan
Logotyp för Select Saunas

Svar från Select Saunas

Hi Sheryl,

Thank you for your continued support! We hope you're loving the sauna!

Alex

Betygsatt 5 av 5 stjärnor

Helpful team, great price, fast shipping

Good communication via email and phone to help with my sauna heater purchase and very fast shipping. Pricing was great too!

19 februari 2026
Logotyp för Select Saunas

Svar från Select Saunas

Hi PF,

Thank you for your business, we're happy to have helped!

Alex

Betygsatt 5 av 5 stjärnor

So far so good

Settled on an almost heaven sauna. Made here in the states and looks great. Assembly video on their site was helpful.

6 mars 2026
Omdöme utan inbjudan
Logotyp för Select Saunas

Svar från Select Saunas

Hi Judy,

Thanks for your review! Almost Heaven does make excellent saunas.

Alex

Betygsatt 5 av 5 stjärnor

Fast shipping

I feel like I got a good deal both times I have ordered sauna accessories and the shipping was fast both times.

17 februari 2026
Logotyp för Select Saunas

Svar från Select Saunas

Thanks for your business!

Chris

Betygsatt 5 av 5 stjärnor

Recommend over traditional cedar woodfired tubs

I’ve owed a traditional cedar woodfired hot tub previously and I am super happy I purchased with the select saunas. Having the insulated fiberglass tub and side fireplace, we were able to fill the tub and heated in approximately five hours in upstate New York, in the beginning of March, which I’m super impressed with. It was 20° last night. My previous woodfired hot tub took all day to fill and heat. Not to mention, This came with seats, a cover and steps, which all would’ve been additional had I gone the traditional route. Really happy with this purchase. My only recommendation would be, on delivery, which the website addresses; If you want assistance with placement, you definitely have to purchase, as our delivery driver dropped in the driveway and that was it… We did not purchase additional assistance, luckily we had helped the day of delivery.

26 februari 2026
Omdöme utan inbjudan
Logotyp för Select Saunas

Svar från Select Saunas

Hi Chris & Callie,

Thank you for the great review, we really appreciate it!

Glad to hear the heat-up time impressed you, especially in those colder temps. Thanks also for mentioning the delivery note; placement assistance does need to be arranged in advance. We’re glad you had help on hand.

Let us know if you ever need anything!

Alex

Betygsatt 5 av 5 stjärnor

First-time owner, zero regrets

First time sauna owner. Select Saunas made it simple. Picked a Finnmark model based on their recs, and it's exceeded expectations.

27 februari 2026
Omdöme utan inbjudan
Logotyp för Select Saunas

Svar från Select Saunas

Hi Ernetso,

We’re thrilled you chose a Finnmark. They really are exceptional saunas, and we’re proud to recommend them. So glad it’s exceeded your expectations!

Alex

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