HBSUK Omdömen 

Virtual physio appointment - physio was great, very knowledgeable, understood the issue and made a recommendation. Follow up treatment was quick and easy to book.

Online experience creating initial claim, answering questions regards the injury all positive.
From there follow up for an appointment was quick within a matter of couple of days
Chat over the phone with the physio where she confirmed in detail the issues I had experienced.
Follow up by physio in recommending me treatment and local physio's to use excellent

unclear communcations

I am still waiting for someone to contact me with details of when a MRI scan can be scheduled

The GP took his time investigating the symptoms and requested the appropriate follow-up to better understand the situation. Much appreciated.

helpful physio, got started quickly

Useless and waste of time. Lots of none value adding question and then told needed to speak to some one who is more qualified.

Great service and assistance.

A very thorough discussion prior to the booking of a scan

The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked without any issues. The video call set up worked without any problems - easy to set up and join the call. Both of the practitioners I met with were excellent.

Very helpful service and easy to arrange.

The gentleman asked relevant questions and listened carefully to the answers given. Went through next stages line by line booking was arranged 3 days later

Well what can in say - really unhappy with HBSUK - I was told to see a virtual physio for my shoulder (by AXA via HBSUK)- after 3 appoints (one cancelled due to tech error) with 2 different people, they said “you will need to see someone (NO JOKE!) - so they sent me a list of consultants in my local area to choose from (I’m now 4 weeks into my first engagement via AXA).
So I pick the consultant, I wait another week for the appointment, arrive and check my self in - waiting… then my appointment is cancelled! I as the recipient why ? They say HBSUK - sent me to a breast surgeon! The nurse said he does “boob jobs and we “don’t know why you have been referred here”! 😡
I ring HBSUK, who take no ownership and blame AXA and that I have to ring them a fix it all up! I do, after 6 weeks I have finally seen a consultant for my shoulder!
REALLY POOR SERVICE! No ownership!

The call with Jess was really pleasant and professional.
Jess was extremely helpful in directing and assisting me to provide a more accurate description of what I was experiencing that I hadn't remembered when I was initially giving my symptoms.
The virtual call experience was relaxed and reassuring and would recommend using this service to colleagues that have this service available to them.

Quick and easy access to appointment. Swift recommendation which led to a visit to A&E who then confirmed diagnosis of DVT

The person I spoke with was excellent and very helpful

People I spoke with were great but I thought it was crazy that when my referral was from a physiotherapist that o had to speak to a physiotherapist to then be referred to an advanced physiotherapist to say the same thing, an unnecessary step

My helper was well informed , helpful and very considerate.