There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Se mer
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Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Se mer
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The physio was on time with the video appointment and was very thorough with their assessment. They were helpful and friendly and arranged an in person session with a local physio very quickly. They a... Se mer
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Företagsinformation
Skrivet av företaget
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrivet av företaget
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktuppgifter
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannien
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unhelpful advice Given some options for physio with…
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of these places was accessible. Only way would be to write down post codes etc, and look each of them up before deciding. Hopelessly impractical and unhelpful!
24 juni 2026
Svar från HBSUK
We appreciate your feedback regarding the accessibility of the physio options. We recognise how crucial clear location details are, and we are reviewing our communication process to include more comprehensive geographical information.
Svar från HBSUK
We're happy you found our physio knowledgeable. We appreciate your kind words!
Very professional and helpful
Very professional and helpful. Understood my needs and helped to provide a suitable program to assist
19 juni 2026
Svar från HBSUK
We're glad our team was professional and helpful, and that we could provide a suitable program to assist you.
All good slightly late but I was…
All good slightly late but I was informed so no problem understood my concerns listened and arranged appt quickly
24 juni 2026
Svar från HBSUK
We appreciate your understanding regarding the slight delay. We're glad we could address your concerns and arrange your appointment swiftly.
Svar från HBSUK
We're glad we could help and anticipate your needs. Thank you!
Svar från HBSUK
We appreciate your feedback. We are always working to improve our services.
Svar från HBSUK
Thank you for your 5* review ! We appreciate it.
Great session and advice
Had a great session and advice given which has already started to make a difference
22 juni 2026
Svar från HBSUK
We're so pleased to hear our advice is already making a positive difference for you. Thank you for sharing!
Quick and professional
So far the experience has been perfect, spoke to Emily first day and had e-ray the next day, cant get better than that. So far very happy, Thank you.
23 juni 2026
Svar från HBSUK
We are so glad to hear about your perfect experience and prompt service. Thank you for sharing your positive feedback; we truly appreciate it!
Fast and easy to do well explained…
Fast and easy to do well explained results with great booking service
Very happy with my experience
24 juni 2026
Svar från HBSUK
We appreciate your feedback! We're glad our service was fast, easy, well-explained, and that you had a great booking experience.
I experienced pain in my achilles…
I experienced pain in my achilles tendon and swelling for several weeks before I decided to contact Private Healthcare. I was referred to a physio who discussed the condition and recommended I first check DVT by going to my GP or A & E. I called up AXA and expressed my surprise at being referred to A & E by private healthcare. after several transfers to other departments, the final lady told me she would refer me to set up an appojntment with a physio that would be able to refer me for imaging/scan for DVT. A few days later I had the video appointment and the physio expressed that he did not think I had a DVT and he could not refer me for a scan. I have ended up with no scan and no physio.
12 juni 2026
Svar från HBSUK
Thank you for sharing your experience, we are concerned to hear about the difficulties you encountered with your referral. We would like to follow up with you and understand what further we can do to help, we can be contacted at your convenience on 0115 857 3843.
I felt like I was listened to and my…
I felt like I was listened to and my opinion mattered also very informative
23 juni 2026
Svar från HBSUK
We are pleased to hear you felt heard and informed. Thank you for your valuable feedback!
the appointment and scans were very well organized and quick
The appointment and scans were very well managed and quick, I couldnt believe how well organized they were, thanks so much
21 juni 2026
Svar från HBSUK
We're delighted to hear your appointment and scans were well-managed and organised. Thank you for your kind feedback!
Lots of good information and a planned…
Lots of good information and a planned way forward, but I haven't received any emails about how to treat my issue since the call, which was promised.
15 juni 2026
Svar från HBSUK
We appreciate your feedback and apologise for the missing follow-up emails. Please contact us at your convenience on 0115 857 3843. We can look into this further.
Finding physio from list was not smooth
15 juni 2026
Svar från HBSUK
We regret the difficulty you faced. We are improving our list for smoother navigation.
Great fast superb service
23 juni 2026
Svar från HBSUK
We appreciate your feedback and are pleased that our service was great, fast, and superb for you. Thank you for the review.
Svar från HBSUK
Thank you for your feedback! We're glad you had a positive experience.
Video is not working
Video is not working. Not sure how video appointment can be done without video. App is rubish.
23 juni 2026
Svar från HBSUK
We regret the video issue. We are sorry to hear that our service did not meet your expectations. If we can assist you any further, please get in touch with us on 0115 857 3843.
The gentleman I spoke with was very…
The gentleman I spoke with was very helpful and very compassionate to my situation
23 juni 2026
Svar från HBSUK
We're glad our team was very helpful and compassionate to your situation. Thank you for your feedback.
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