A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Se mer
Företaget har svarat
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Se mer
Företaget har svarat
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Skrivet av företaget
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Kontaktuppgifter
4,3
Utmärkt
22 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hayloft
We’re so glad you enjoyed the service. We look forward to serving you again
Kind regards
Melanie
Super plants
Well packed and presented. Healthy well developed plants ready for easy growing on in pots or in the ground. Slight delay between order and delivery but no great concern. Very pleased.
4 september 2026
Svar från Hayloft
We’re delighted you’re pleased with the plants and their presentation. Happy growing!
Kind regards
Melanie
Excellent service & plants
Great service; plants arrived on time and in great condition. Well packed and if anything the packing was a little OTT!! Otherwise brilliant company.
4 september 2026
Svar från Hayloft
We’re delighted your plants arrived safely and on time. We’ll try not to go too OTT with the packing next time!
Kind regards
Melanie
Always great service item well packed…
Always great service item well packed and delivered on time
4 september 2026
Svar från Hayloft
We’re delighted you were happy with the service, packaging, and delivery.
Kind regards
Melanie
The Alstroemeria Kid. Easy ordering process
Easy ordering process. On time delivery as promised. Excellent packaging, substantial outer box and individual plastic sections. MOST IMPORTANT- great plants!
4 september 2026
Svar från Hayloft
We’re thrilled you were happy with the ordering, delivery, packaging, and especially the quality of the plants.
Kind regards
Melanie
Delivery was excellent via Royal Mail
Delivery was excellent via Royal Mail. Plants arrived a little worst for wear.
Leaves were either black and dead or yellow on the Achilleas. Looked like hadn’t been in light for quite some time. But have recovered now.
4 september 2026
Svar från Hayloft
We’re pleased to hear the plants have recovered, and we’re sorry they arrived looking a little worse for wear.
We’ll certainly take this on board.
Kind regards
Melanie
My order was promptly dealt with and my…
My order was promptly dealt with and my plants arrived early. Staff are kind and pleasant and the plants are good and healthy. Thank you
4 september 2026
Svar från Hayloft
Thank you so much for your kind words! We’re delighted you’re happy with your plants and our service
Kind regards
Melanie
Svar från Hayloft
Thank you so much! We’re delighted you loved the plant and found it well packed
Kind regards
Melanie
Plants arrived very well packaged ,also…
Plants arrived very well packaged ,also very healthy and a good size.
4 september 2026
Svar från Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with your healthy, well-sized plants
Kind regards
Melanie
Plants arrived 4 days later than they…
Plants arrived 4 days later than they should have and they showed signs of a rough trip through the postal system however I’ve repotted them and they should survive. Plants were small but showed encouraging signs of new growth.
4 september 2026
Svar från Hayloft
Sorry the plants arrived late and a little worse for wear. Glad to hear you’ve repotted them and that they’re showing signs of new growth. Hopefully they’ll settle in and thrive
Kind regards
Melanie
Prompt receipt…
The 🪴 most recently received were received promptly and in excellent condition.
4 september 2026
Svar från Hayloft
We’re glad to hear the plants arrived promptly and in excellent condition
Kind regards
Melanie
Terrific customer service
Terrific customer service, good advice and cheerful call handlers. It is the only Mainland plant company that I am aware of who still delivers to Northern Ireland since the Brexit nonsense. Have recommended to friends.
4 september 2026
Svar från Hayloft
Thank you so much for your kind words and recommendation. We’re delighted to hear you’ve had such a positive experience with our team and delivery service to Northern Ireland.
Kind regards
Melanie
I received a friendly and professional…
I received a friendly and professional service that resolved my problem. I have always received excellent service
4 september 2026
Svar från Hayloft
We’re delighted to hear that your issue was resolved and that you’ve consistently received excellent service. We truly appreciate your support.
Kind regards
Melanie
Svar från Hayloft
Thank you for your positive review
Kind regards
Melanie
Bought tomatoes in hanging baskets they…
Bought tomatoes in hanging baskets they arrived in good condition and have now produced a fantastic crop of different cherry tomatoes will hopefully get plants producing earlier crop from qvc. Next year. Very satisfied. Costomer maxine parkerjune
8 juni 2026
Omdöme utan inbjudan
Svar från Hayloft
Thank you, Maxine, for your lovely review! We’re delighted to hear your tomato plants have produced such a fantastic crop. We hope you enjoy an even earlier harvest next year!
Kind regards
Melanie
Received what we ordered
Received what we ordered
In good condition well wrapped
Already planted!
4 september 2026
Svar från Hayloft
Thank you for letting us know! We’re glad everything arrived safely and is already planted.
Kind regards
Melanie
Svar från Hayloft
Thank you! We’re glad you’re happy with the healthy plants and presentation.
Kind regards
Melanie
Received 5plants very healthy and 3 had…
Received 5plants very healthy and 3 had flowers on them
The plants looked well established with good root system definitely needed to be put in ground or in larger pot
4 september 2026
Svar från Hayloft
We’re delighted to hear the plants arrived healthy, well established, and with flowers.
We hope they thrive in their new home!
Kind regards
Melanie
Not all the plants were in good…
Not all the plants were in good condition- there was 1 rubbish one in each pack
3 september 2026
Svar från Hayloft
Hi Helen, we are sorry to hear that a couple of the plants were not in good condition.
Please do call us in customer care 01386 562999. We are here Mon - Saturday 9 - 5pm & will be more than happy to resolve any issues.
Kind regards
Melanie
Svar från Hayloft
Thank you! We’re pleased you’re happy with the prompt delivery, plant quality, and prices.
Kind regards
Melanie
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.