A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Se mer
Företaget har svarat
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Se mer
Företaget har svarat
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Skrivet av företaget
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Kontaktuppgifter
4,3
Utmärkt
22 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered pansies ages ago
Ordered pansies ages ago, and arrived in September as expected in excellent condition. One is already shoeing colour
8 september 2026
Svar från Hayloft
Good morning
Thank you for your lovely feedback! We’re so pleased your pansies arrived in excellent condition and right when expected. It’s wonderful to hear that one is already showing colour – we hope they continue to flourish and bring plenty of colour to your garden! 🌸
Kind regards Melanie
Extremely strong plants
Extremely strong plants. Well packed in box. Delivered on time. Very friendly driver. Couldn't fault anything. Definitely buy the same plants again
9 september 2026
Svar från Hayloft
Good morning
Thank you so much for your wonderful feedback! We’re delighted to hear that your plants arrived strong, well-packed and on time, and that you received such friendly service from our driver. It’s fantastic to know you couldn’t fault anything and would choose the same plants again. We really appreciate your support and look forward to sending you more plants in the future! 🌿
Kind regards Melanie
I rarely buy plants from Hayloft…
I rarely buy plants from Hayloft because I find their pricing policy very off-putting. A lot of nurseries do the same thing - but their prices for single plants do not seem to be quite so extortionate as Hayloft's. Not everyone can afford to buy 5 plants - even at a considerably lower price per plant; nor has the space to use them.
These perennial wallflowers were advertised as small plants - they weren't wrong - they're about 1 inch tall!
They were in ok but not brilliant condition & I've planted them in pots to grow them on. I'm hoping they'll eventually make healthy plants.
The packaging was sturdy & it was helpful to know when they were arriving.
8 september 2026
Svar från Hayloft
Good morning
Thank you for taking the time to share this feedback. We’re sorry to hear that our pricing structure has been off-putting and that you feel our multi-buy pricing doesn’t work well for customers who only need a smaller number of plants. We appreciate you raising this, and we’ll make sure your comments are passed on to the relevant team.
We’re also sorry that the size and condition of your perennial wallflowers weren’t quite what you were hoping for. Our plants are supplied young to establish and grow on, but we understand that receiving small plants can be disappointing. We hope they settle into their pots well and develop into healthy, thriving plants.
It’s good to hear that you found the packaging sturdy and the delivery information helpful. Thank you again for your honest feedback and for choosing Hayloft.
Kind regards Melanie
Plants received as indicated in…
Plants received as indicated in original order.
Appear to be in good shape. I was a little surprised
by the small size of each plant but I am confident
that they will grow well in due course.
Score shaded down to 4 as 2 of the 36 look
very fragile and may struggle.
9 september 2026
Svar från Hayloft
Good morning
Thank you for taking the time to share your feedback. We’re pleased to hear that your plants arrived as ordered and that most are looking healthy. Our plants are supplied at a young stage so they can establish and grow well in their new surroundings, but we understand that their size can sometimes be surprising.
We’re sorry to hear that two of the plants look particularly fragile. We hope they settle in well and thrive, but please do keep an eye on them and get in touch with our customer service team if you have any concerns. We’ll be happy to help. 🌱
Kind regards Melanie
Delivery on time and well packed
Delivery on time and well packed. Highly recommend Hayloft.
8 september 2026
Svar från Hayloft
Good morning
Thank you so much for your lovely feedback! We’re delighted to hear your delivery arrived on time and was well-packed. We really appreciate your recommendation and your support of Hayloft! 🌿
Kind regards Melanie
The penstemons i received look dead!
9 september 2026
Svar från Hayloft
Good morning
We’re very sorry to hear that your penstemons arrived looking as though they were dead. We understand how disappointing this must be. Please contact our Customer Service team at customercare@hayloft.co.uk so we can look into this for you and help resolve the issue. We hope we can put things right for you. 🌱
Kind regards Melanie
Plants perfectly packaged and received…
Plants perfectly packaged and received un-damaged, lovely plants.
9 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear that your plants arrived perfectly packaged and in excellent condition. It’s wonderful to know you’re happy with them, and we really appreciate your kind feedback.
Kind Regards
Melanie
Great plants
Great plants, very healthy, great value, would definitely buy from Hayloft again.
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear you’re happy with the health and value of your plants. It’s wonderful to know you’d choose Hayloft again — we really appreciate your support.
Kind Regards
Melanie
The plants arrived safely but were very…
The plants arrived safely but were very much smaller than I'd expected. They are now potted up and hopefully will settle and thrive.
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you for letting us know. We're glad the plants arrived safely, although we're sorry they were smaller than you expected. Hopefully, now they’re potted up and settled in, they’ll establish well and put on plenty of healthy growth. Any concerns please do contact our Customer Care Team.
Kind Regards
Melanie
There was a hitch with the online order…
There was a hitch with the online order but a call to customer services soon put that right. Delivery was on time by ROYAL MAIL by a smiling young lady. Best service Ive had for quite a while. More companies should try it. It would save a lot of complaints for we poor customers!
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely feedback. We’re delighted to hear that our Customer Service Team was able to resolve the issue quickly and that your order arrived on time. We’ll also be sure to pass on your kind comments to our Delivery Team.
It’s wonderful to know you were so pleased with the service. Your feedback really means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for your support.
Kind Regards
Melanie
Fantastic service and plants will…
Fantastic service and plants will definitely use the company again.
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your fantastic feedback. We’re delighted to hear you were happy with our service and plants. We look forward to hearing from you again in the future.
Kind Regards
Melanie
The plants were awful quality
The plants were awful quality, the lamiums were slimy black messes. I emailed with photos, got no response. £17 for 3 unusable plants. Better off at a garden centre, at least you can see what you’re buying.
8 september 2026
Svar från Hayloft
Good Afternoon
Sorry to hear you are not happy with the plants you have received. Please contact our Customer Care Team customercare@hayloft.co.uk or call 01386 562 999, they will be only too happy to help.
Kind Regards
Melanie
The plants arrived in perfect condition…
The plants arrived in perfect condition and were planted the same day
All are doing well
8 september 2026
Svar från Hayloft
Good Afternoon
That’s wonderful to hear. We’re so pleased the plants arrived in perfect condition and that they were planted straight away. It’s great to know they’re all doing well. Thank you for the lovely update.
Kind Regards
Melanie
Always good service and plant quality
Always good service and plant quality. Well packaged. Any concerns dealt with professionally and quickly.
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear you’re happy with the quality of our plants, packaging, and service. It's also great to know that any concerns were dealt with quickly and professionally. We really appreciate your support and look forward to serving you again.
Kind Regards
Melanie
The plants are always very good
The plants are always very good and their communication about your order is spot on. I really like the way they provide instructions on how to treat yourself plants.
Would highly recommend.
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with the quality of our plants and our communication throughout your order. We’re especially pleased that you find our plant care instructions helpful. Your recommendation means a lot to us, and we hope you enjoy your plants for a long time to come.
Kind Regards
Melanie
Good Buy
Very pleased with my purchase can't wait till the summer next year for these to grow and flowers such a great plant
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely feedback. We’re delighted you’re pleased with your purchase. Enjoy your plants.
Kind Regards
Melanie
Svar från Hayloft
Good Afternoon
Thank you for this review. Great to hear your order arrived on time with good delivery information.
Kind Regards
Melanie
Plants were a good size and in…
Plants were a good size and in surprisingly good condition would oderfrom Hayloft again. (considering Royal Mail delivered 2 days later than expected )
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely feedback. We’re delighted to hear that you were pleased with the size and condition of your plants. We’re also glad they arrived safely despite the Royal Mail delay. We really appreciate your understanding and look forward to welcoming you back to Hayloft again.
Kind Regards
Melanie
Recommend for quality.
Young plants arrived promptly and in excellent health.
Recommend for the quality and ease of ordering. I was kept informed throughout their journey.
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear that your young plants arrived promptly and in excellent health. It’s great to know you found the ordering process easy and appreciated the updates throughout their journey. We hope they thrive and bring you plenty of enjoyment.
Kind Regards
Melanie
Plants are in & settled in well
Plants are in & settled in well. Looking forward to seeing them doing their thing next summer.
The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit sad. It has perked up now with watering & subsequent rain but I do wonder what the plants would have been like had this been during the hotter drier weather?
8 september 2026
Svar från Hayloft
Good Afternoon
Thank you for your feedback. We’re delighted to hear that the plants have settled in well and are already looking forward to seeing them thrive next Summer.
We’re sorry that the delivery was delayed by Royal Mail by 24 hours, and we completely understand your concern regarding the hydrangea arriving looking a little sad. Thankfully, it’s great to hear that it has perked up with some watering and rain.
We always take great care when preparing and dispatching our plants, but unfortunately, once they’re with the courier, delivery times can occasionally be outside of our control. We appreciate your point about how this could have affected the plants during hotter, drier weather, and we’ll certainly keep this in mind when reviewing our delivery arrangements.
Thank you again for your understanding and for taking the time to share your experience. We hope you enjoy watching your plants flourish over the coming season.
Kind Regards
Melanie
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