Hawco Group  Omdömen 

Having purchased 2 Audis from Highland Audi, and latterly from Perth Audi, my move was vindicated today. I have had my vehicles serviced at Highland Audi, but after today that will not be happening again. I was parked up in my business van on what I thought was a public carpark to the rear of the Eurocell store, having a cup of tea. I was approached by an irate man who demanded to know what I was doing, as he used expletives towards me. I told him that I found his attitude threatening, and asked his name. John Hawco, he replied. One of the directors of the Hawco group. He told me that he owned the carpark and paid £500 per parking slot and that I was not welcome. He further continued to take my photo which infringed on my privacy. He is a very unpleasant individual and as I said I now purchase my vehicles from Perth Audi, as do many people from the Highlands. This man is a very bad example to his staff. I recommend all to go to Perth Audi, where customers are treated very well. Business owners should lead by example. This individual is obviously so full of his own importance that he has forgotten basic manners.

I brought my VW Touran in for a Major service at Hawco Inverness. I was told (over the phone) what a major service would entail and the price. So I felt I had a certain level of expectation and commitment. When the car was ready, I was told what was done and how much. This did not tally up with what was originally booked in. I spoke to the service person and I requested the other services items to be done as previously agreed but was told I would have to pay more for any of the other items on the list of the major service, pushing the initial agreed price up by 40%. I was not happy and explained this, but realised I would never get the car back for my disabled wife so just decided to just pay to get our car back. Then we got the car home, it seemed slightly rougher to drive and start. Winter was coming and I put on winter tyres and the weather got colder, much colder, so I initially put it poor performance down to the weather. But the car got worse, so much so it started to play up and not start or idle properly, especially in really cold weather. About a month and a half later with fuel economy down to 20mpg, I thought all this odd as I had scanned the car with VCDS before I took the car in and there were no faults. So I scanned the car again, this time it reported multiple faults, some with the glow plug module, and even the stereo module. I looked under the bonnet, the coolant level was half what it should have been, the oil level was lower than it should have been and checked the relay box and fuses, there were x4 fuses missing. Not blown, totally missing! Having checked this prior to taking the car in I could not fathom why these would now be missing. Having now replaced the fuses the car is now back to its pre-service performance. I have topped up the fluids and the car seems to be working correctly with another scan reporting no faults.

Removing fuses. A mistake? Deliberate? Who knows.
Not filling up the fluids, a mistake? Deliberate? Who Knows.
But based on this experience, I will never use them again and certainly not recommend them to anyone else.