The first delivery is a disaster as he put in the wrong door and when I found out when I phone your office they mentioned that mail man put in a Brown door with a silver mail box, and my door is pure... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to order the item. Despatch details were clear and delivery by Royal Mail was spot on. The item was excellently packaged and is beautifully presented. Very satisfying.
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The design featuring both Queen Victoria and Queen Elizabeth II is stunning and full of detail. However, be prepared for the size, as a one-tenth sovereign, it is quite small, though the 24-carat gol... Se mer
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Brilliant customer service, talked through the whole procedure from start to finish and the whole experience was exactly as they described it. All the different staff I've spoken to over the last cou... Se mer
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Företagsinformation
Om Hattons of London
Skrivet av företaget
Specialists in Rare and Exclusive Gold Sovereigns
Hattons of London is a trusted and respected specialist in rare and exclusive coins, including world firsts and exclusive releases.
We provide a bespoke service to new and existing coin collectors, offering a variety of heritage and modern gold coins.
Hattons of London has a team of highly skilled account managers, who are on hand to offer advice and information about the products we offer and the world of numismatics.
14 Day Complete Satisfaction Guarantee
Order with confidence
We are so confident that you will enjoy and appreciate the coins we offer that we provide our clients with a 14 Day Complete Satisfaction Guarantee.
This provides you with peace of mind, and an opportunity to ensure that your purchase meets your expectations in every way, and is backed up by our first-class client services team. None of our competitors offer this commitment.
Kontaktuppgifter
4,9
Utmärkt
14 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hattons of London
Felipe, Thank you for taking the time to share your experience! It’s fantastic to hear that everything went smoothly once again. We love being your go to source for rare finds. Should you ever want to chat about more of those unique pieces, we’re just a call away.
Warm regards,
Becky
First class customer service
First class customer service. No problem ordering paying or delivery. Coin was smaller than I expected but should've taken more notice of description. Would buy from again.😊
8 augusti 2026
Omdöme utan inbjudan
Svar från Hattons of London
Thank you so much for your kind words! I'm thrilled to hear that our customer service met your expectations and that your ordering experience was smooth from start to finish. It's great to know that you would consider adding another of our beautiful coins to your collection in the future. Sometimes, these little gems can surprise us with their size, but I'm glad you found it an interesting piece nonetheless. We're always here to assist with any questions you might have on future purchases.
Warm regards,
Katie
P.S. We do not sell for investment and are not investment advisors.
True value is less than 50%
The coins I bought actually were worth less than 50% that I paid for them. Gold has gone up 250% since I bought them. The coins real value is NOW only worth 75% of their cost. It’s a big con, please don’t be fooled like I was,
10 augusti 2026
Omdöme utan inbjudan
Svar från Hattons of London
Thank you for taking the time to speak with us on the telephone today. We’re sorry to hear that you feel disappointed, and we appreciate you taking the time to discuss your concerns with us.
As we discussed, we make it very clear to all our clients that we are not investment advisers and do not sell our coins on that basis. We appreciate that you confirmed during our conversation today that you understood this.
We also discussed your understanding of the value if the coins were to be melted down. As you acknowledged, in those circumstances, you would receive the value of the gold content alone, effectively representing the scrap metal value.
However, as we have previously explained, the pricing of a sovereign is not based on the gold content alone, and whilst the gold price is a contributing factor, the value is also influenced by factors such as the low mintage, quality of the striking, rarity, and historical or commemorative significance.
We hope that this provides further clarification of the points discussed today, and we thank you again for taking the time to speak with us.
Best Regards,
Becky
This is the first time I ordered from
This is the first time I ordered from your company , it arrived on time and I was updated about the arrival.
8 augusti 2026
Svar från Hattons of London
Mrs Englefield, Thank you so much for sharing your experience with us! I'm thrilled to hear that your first order journey went smoothly, and that you felt well-informed every step of the way. It's always our goal to keep you in the loop and make the process as seamless as possible.
Warm regards,
Becky
Very professional
Very professional, great service kept me informed of when the delivery was going to be made on time. Really pleased with the item.
6 augusti 2026
Svar från Hattons of London
Mark, Thank you for sharing your feedback! I'm thrilled to hear that you had a great experience, and it sounds like our team kept you well-informed every step of the way. It's wonderful to know that you're really pleased with your new addition.
Warm regards,
Becky
Easy to order and being kept in touch…
Easy to order and being kept in touch and a quick delivery time ,can't ask for more . Thank you .
8 augusti 2026
Svar från Hattons of London
Mrs Clements, Thank you so much for your kind words! It’s lovely to hear that you found our ordering process smooth and the delivery swift. We always aim to keep you in the loop every step of the way, making the experience as enjoyable as possible.
Warm regards,
Becky
From ordering to delivery it was…
From ordering to delivery it was seamless, I would highly recommend Hattons
7 augusti 2026
Svar från Hattons of London
Thank you so much for sharing your experience with us, Mr Seward! It's fantastic to hear that the journey from ordering to delivery felt seamless. We're all about ensuring that you feel taken care of every step of the way.
Warm regards,
Becky
Even though I was not at home when my…
Even though I was not at home when my parcel was delivered and not signed for ,it was put in a safe place for me to find.
8 augusti 2026
Svar från Hattons of London
I'm delighted to hear that your parcel found its way safely to you, even in your absence, Mr WIlding. I hope you're thrilled with your latest acquisition and that it adds a special touch to your collection. If there's anything more we can do for you, please don't hesitate to reach out.
Warm regards,
Becky
The service was great
The service was great. My product arrived with expediency and well packaged. Came in a lovely box. I’ll be using them again. One criticism I will make though is the sheer amount of emails they send. So many that I didn’t even read them, went straight to my delete box.
8 augusti 2026
Svar från Hattons of London
Melanie, Thank you so much for taking the time to share your experience! I'm thrilled to hear that you loved the packaging and enjoyed our swift service. We definitely want to make sure your inbox isn’t feeling overwhelmed, so I’ll pass along your feedback to the team. If you would like to update your contact preferences please feel free to call us on 0333 234 3101 and we can certainly look into this for you.
Warm regards,
Becky
very quick and helpfu;
8 augusti 2026
Svar från Hattons of London
Thank you for your kind words, Mr Wilson, It’s wonderful to hear that you had a swift and satisfying experience with us. We aim to make each interaction as seamless and enjoyable as possible.
Warm regards,
Becky
On the whole great but I was not…
On the whole great but I was not prepared for the hard upselling which could be quite intimidating to some people and make them commit to something they can not afford.
7 augusti 2026
Svar från Hattons of London
Carol, Thank you so much for sharing your thoughts with us. We really appreciate your feedback and are always striving to improve how we connect with our customers. It’s important to us that every interaction feels comfortable and that our passion for what we do shines through. If there's ever anything you’d like to discuss further, please feel free to get in touch.
Warm regards,
Becky
Excellent Service
Easy to navigate the website to find what I wanted. Regular updates on my order which was delivered earlier than estimated. I purchased the coin as a gift and it was beautifully presented and well received.
7 augusti 2026
Svar från Hattons of London
Cat, I'm so thrilled to hear about your delightful experience with us! It sounds like your shopping journey was smooth sailing, and I'm glad the coin was a hit as a gift. The fact that it arrived early and in such lovely packaging is just the cherry on top!
Warm regards,
Becky
Hi the phone call to order my item was…
Hi the phone call to order my item was very helpful and the coin I received was great thank you
7 augusti 2026
Svar från Hattons of London
Thank you so much for sharing your delightful experience, Josephine! I’m thrilled to hear that your phone call was helpful and that you are pleased with your new coin. It’s always wonderful to know our items are appreciated as much as we appreciate our clients.
Warm regards,
Becky
Svar från Hattons of London
Lynn, Thank you so much for your kind words! It's always wonderful to hear that our coin and service met your expectations. We're thrilled to have you as part of our coin collecting family.
Warm regards,
Becky
My experience was made all the better…
My experience was made all the better by the communication I had with your representative, Morgan. I bought this coin for my Husband as an Anniversary gift on the 18th of August
She told be about a further offer to watch out for as they tend to sell fast, but I explained that I wanted to gauge his interest in this first one, before looking at the big set. That big set is quite expensive, and as a 74 yr old pensioner, I don’t want to spend out on something he doesn’t really want.
I hope you understand.
7 augusti 2026
Svar från Hattons of London
Mrs Brown, What a delight it is to hear about your thoughtful anniversary gift for your husband! It sounds like Morgan was a great help in guiding you through your choice. I do hope your husband cherishes the coin as much as we enjoyed helping you find it. It's always wise to take a moment and gauge interest, especially with something as special as this. We completely understand your careful approach. We are delighted that you experienced such wonderful service with Morgan, and we're here whenever you're ready to explore more.
Warm regards,
Becky
Kept updated with progress via text and…
Kept updated with progress via text and email. Everything went smoothly, thanks.
7 augusti 2026
Svar från Hattons of London
Mark, Thrilled to hear that everything flowed smoothly for you! Our team's mission is to keep you in the loop at every step.
Warm regards,
Becky
I found the speed of delivery very…
I found the speed of delivery very quick but although the advisor was helpful and friendly, the trying to get me to buy larger items and spend more money, was, for me, way too much. And repeatedly offering the paying instalments. If someone says can I help with you anything further and you say no that should be the end of the call and now the constant emails is also too much - sorry!
7 augusti 2026
Svar från Hattons of London
Diane, I genuinely appreciate you taking the time to share your thoughts, and I'm truly sorry to hear about your experience; I'd like to say thank you for your time on the phone today. It's great to hear that you found our delivery speedy and your advisor friendly and helpful, and I really appreciate your feedback about the sales process and emails; it helps us make improvements as we strive to provide the best experience for our customers.
Warm regards,
Becky
Svar från Hattons of London
Thank you for taking a moment to share your experience! We're thrilled to hear that our service and speedy shipping made your interaction with us a positive one. Providing helpful support is something we pride ourselves on, and it’s wonderful to know we hit the mark for you. We hope you enjoy adding something special to your collection!
Warm regards,
Katie
The account managers approach
6 augusti 2026
Svar från Hattons of London
Thank you for sharing your feedback with us and for your time on the phone today, Andy. I am pleased to hear that you are happy with your purchase, however, I am sorry that our communication did not quite match your expectations. We really value your feedback and will take it on board to improve our approach in the future.
Best wishes,
Katie
All good,thank you.
6 augusti 2026
Svar från Hattons of London
Kevin, Thank you for the lovely note! It’s always great to hear from you. Whether you’re adding to your collection or just browsing our latest pieces, we’re thrilled to be a part of your journey.
Warm regards,
Becky
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.