Great prices for quality items. Perfect delivery service. Highly recommend and would purchase again without doubt. Check out pre-owned, some real bargains and arrive in fantastic condition.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a fantastic experience with the staff! Communication was smooth throughout the process, and they did an excellent job resolving my return and exchange for the bracelets. The bracelets look amazi... Se mer
I purchased a preloved ring from Hattons it arrived in a gift box , all necessary papers were included the ring sparkled like new , exactly as described very reasonably priced. The only downside w... Se mer
Have used Hatton previously. Was so pleased with the lovely pendant purchased for my wife’s birthday and the excellent service provided, that I felt I could confidently purchase another special piece.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hallmarked Gold & Fine Jewellery specialists. We specialise in men's heavy gold jewellery, from belcher bracelets to curb chains and iced-out rings to religious pendants. Our stylish gold jewellery for men offers something for everyone. Browse our most popular jewellery categories for men below… Our range of ladies’ gold jewellery includes an extensive collection of pieces from gold bangles for women and link chains to solid gold hoop earrings. Take a look at our stunning collection of fine women’s jewellery to find the perfect gold ring, bracelet or necklace to suit your style. From exquisite diamond hoop earrings to white gold diamond tennis bracelets, we specialise in a variety of diamond jewellery perfect for any occasion. Explore our most popular diamond categories for men and women.
Kontaktuppgifter
29 Hatton Wall, EC1N 8JJ, London, Storbritannien
- +442075372270
- sales@hatton-jewellers.com
- hatton-jewellers.com
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hatton jewellers - Chelmsford
Hatton jewellers were extremely helpful and professional. Sadly the item I ordered wasn't suitable and had to be returned but they were very understanding and refund process was prompt and efficient. I will definitely shop with them again.
5 juni 2026
Doubts about authenticity…
Purchased a bracelet but when it arrived I had doubts about it's authenticity. I informed them of my concerns but wasn't reassured by their response so I returned it. Response times to my emails was slow except when I told them I was going to return it. I wasn't impressed by their customer service.
27 maj 2026
Omdöme utan inbjudan
Svar från Hatton Jewellers
Hi Shelly,
Thank you for your feedback. We're genuinely sorry to hear you were disappointed with your experience.
We were surprised by your review, as the bracelet you purchased was a pre-owned Tiffany & Co. sterling silver bracelet that had been thoroughly checked before sale. We explained that it carried the appropriate Tiffany hallmarks, had been authenticated by experienced evaluators, and was supplied with our authentication documentation.
We completely understood that you still had concerns, which is why we reminded you of our 30-day no-quibble returns policy. Once you decided to return the bracelet, we processed your refund within 3 hours of receiving it.
Regarding our email responses, your messages were sent on Saturday evening. As our customer service team does not operate on Sundays, we replied on Monday lunchtime in the order emails were received. We always aim to respond as quickly as possible during our business hours.
We're sorry we weren't able to give you the reassurance you were looking for, but we believe we did everything we could to accommodate your concerns and make the return process as straightforward as possible. If review platforms allowed us to attach screenshots of our correspondence, we'd be happy to provide the timeline for complete transparency.
We appreciate your feedback and are sorry we couldn't meet your expectations on this occasion. Should you ever decide to shop with us again, we'd be more than happy to help.
why you so Rude on the phone ?
4 juni 2026
Omdöme utan inbjudan
Very poor Customer Service
Very poor Customer Service, not a real gold dealer. I will be advising as many people as possible on Social Media to stay away.
It seems Hatton Jewellers didn’t like this review and spat there dummy’s out. The good thing about Trustpilot is you can get honest reviews out in the public before they part with there money.
26 maj 2026
Omdöme utan inbjudan
Svar från Hatton Jewellers
Hi Mark,
We’re sorry to read your review and disappointed that you feel this way.
Hatton Jewellers is a long-established jewellery business dealing in genuine gold, silver, diamonds and luxury jewellery. All items sold by us are checked before dispatch, accurately described, and supplied in line with UK consumer standards.
We take customer service seriously and always aim to resolve any issue fairly and professionally. If there is a genuine concern with an order, we encourage customers to contact us directly so our team can investigate and assist properly.
We understand everyone is entitled to leave honest feedback, but we do not agree with the statement that we are “not a real gold dealer”. This is inaccurate and does not reflect our business, products, or service.
If you would like us to look into your order further, please contact us with your order details and we will be happy to help.
Excellent customer service and item.
Excellent customer service, item well presented and packaged. Same day dispatch and next day delivery. Very pleased with my purchase. Would highly recommend.
22 maj 2026
Omdöme utan inbjudan
Don't recommend Hatton Jewellers
Purchased a half sovereign coin mount online for my boys 18th, got sent the wrong product. Took ages to get through on the phone, and eventually was told the one I had purchased was out of stock, so they just sent the wrong thing. Now got to send it back for a refund. I'm still being sent emails asking to buy again when I know it's out of stock. Not good service. This is my order number so you know I'm being honest 1000085894
8 maj 2026
Omdöme utan inbjudan
Very happy with Hatton jewellers
Very happy with Hatton jewellers, good quality jewelry at reasonable prices. Very friendly and helpful staff, all round happy with the service provided. Would recommend
28 mars 2026
Excellent Service- great quality…
Excellent Service- great quality jewellery- would highly recommend.
31 mars 2026
Great quality product,excellent service
16 mars 2026
First time customer
Article was good value arrived in perfect condition well packaged and delivered quickly.
Would certainly recommend Hatton to others.
26 mars 2026
Easy to use quality of goods
25 mars 2026
A real find
Can’t wait to wear the beautiful gold bangle when my birthday arrives - I was delighted when I saw it. I was impressed with the very smart packaging and certificates, the quick response to my queries and the company’s competitive pricing.
23 mars 2026
Great company
This is the second purchase I have made. So pleased to have found this company. Good value and professional.
18 mars 2026
Sparkle
Hello I kept looking at the ring I coveted trying to make up my mind whether to buy or not. It is difficult when you cannot go to the shop and try on. I decided to bite the bullet and buy and am so glad I did. The ring is lovely thank you Hatton Jewellers
17 mars 2026
Excellent responses to queries
I had very quick responses to my emailed questions, the purchase was quick and easy and the item arrived right on time.
16 mars 2026
Good service prompt delivery
9 mars 2026
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