Hatton Jewels Omdömen 

I brought in my late mother’s engagement ring to be valued—a bespoke, custom-made piece from 1962—only to have it called "mass-produced."

My mother recently passed away, and to have a deeply sentimental family heirloom brushed off so carelessly was incredibly hurtful. Whether it was a lack of training or just a complete absence of basic empathy, I expected far more professionalism and sensitivity.

Other than that, service was timely, efficient and on point.

Due to a tube strike my wife and I had a few extra hours in London. On a whim we contacted Hatton Jewels about a piece of jewellery. At very short notice Gemma arranged an appointment and we ended up buying two pieces of jewellery that afternoon. We were very impressed with Gemma’s knowledge of the market and her products. All I can say is that we will definitely be visiting them next time we are in London. Thank you Gemma.

I would like to thank-you for your

courteous service and respect shown to my jewellery.
We were very pleased with the price you offered us and the honest appraisal of the piece you provided.
We look forward to doing business with you again in the future.

This was my first time using this company to sell a pre owned Tiffany pendant and I would highly recommend them. Krista handled my transaction and was very quick and extremely professional with me. I will be a return customer. Thank you again to Krista for all her help.

Previously visited to enquire about selling a necklace. Whilst i didn’t on that occasion go through with the sale, i joined the mailing list for « pre-loved » items
When I saw the piece i then bought ( VCA at below retail price), they were very flexible in arranging delivery at a time I knew i could be home to receive
Great service!

I had the pleasure of working with Hatton Jewels to design a bespoke engagement ring, and the entire experience was flawless. From the very beginning, Gemma and Rachel were absolutely incredible — they even stayed late to accommodate my appointment, which meant a lot.

They took the time to walk me through everything: diamond cuts, clarity, colour, settings… the education and detail they shared was fascinating and gave me so much confidence in the process. Their expertise is unmatched, but it was their warmth and genuine care that really stood out.

Throughout the journey, they kept me updated at every stage and delivered the ring exactly on time, just as promised. The final piece is stunning and played such a huge part in making our proposal extra special.

I genuinely couldn’t have asked for a better experience. Professional, personal, seamless — Hatton Jewels are exceptional.

Highly recommend to anyone considering an engagement ring or bespoke jewellery.

Thank you so much!
Alex

Although we didn't end up buying a piece of jewellery from Hatton Jewels, the service we received from Gemma was superb. She took the time to ask about what we wanted (or as it turns out what we thought we wanted!) prior to our appointment, meaning she was fully prepared when we got there. Really welcoming, engaging and put us at ease which was appreciated. The follow up to the appointment has also been great. I would thoroughly recommend Hatton Jewels.

My husband and I came in to view some earrings we has seen online. We were treated to a warm and gracious atmosphere and the earrings were exactly what we hoped they would be. Gemma then showed us similar items based on our taste and we bought and second pair that were even more beautiful. I am so happy with our purchases and am looking forward to our next visit. Gemma is a huge asset to Hatton Jewels.

My husband recently treated me to a stunning diamond ring to mark our 20th wedding anniversary. Gemma provided clear helpful information in her communications with my husband prior to us visiting the shop and on the day. Initially it was the plan to have a ring made, but Gemma then produced a pre loved ring, which I fell in love with. The ring is absolutely beautiful-full of character and sparkle! It's everything I'd hoped for and a whole lot more. Hatton Jewels is a wonderful unique jewellers that show genuine care and attention to details. Highly recommend! Thank you

Highly recommend, fast efficient contact and super nice helpful staff, made the purchase seamless. We are super pleased with the bracelet we purchased, exactly as described

Very easy to purchase. I called at almost closing time and Gemma treated me very well, answered all my questions and put my mind at ease about the product I was purchasing. So much so I paid a non refundable deposit to secure my item and that was my first purchase with HJ. At the shop Gemma was as happy as i was for my purchase! The item was exactly as described online and in perfect condition. I definitely recommend HJ and will be coming back.

Smooth and stress free from initial contact to accepted offer. Very professional handling via email and everything well explained from start to finish.

From arranging the telephone appointment right through to the purchase Hatton Jewels were professional, welcoming and make the whole experience a pleasure. Tucked away it’s a nice spot that makes you feel as ease.
From when I arrived at the appointment Gemma and I said about it being hot outside so she put on the AC. Those little things make all the difference. 😊
Gemma had then picked out a few rings that were spot on from our initial telephone call and talked me through the diamond grading.
I was able to make a purchase and there was zero pressure to do so.
Couldn’t recommend them enough!

Well made bracelet came boxed well presented insurance certificate quality craftmens ship thanks guys

I sadly lost my engagement ring earlier this year, which was incredibly upsetting. Hatton Jewels went above and beyond to make me feel at ease during such a stressful time. They not only offered amazing support but also recreated my ring perfectly- it’s identical to the original. I couldn’t fault their service or craftsmanship. I would highly recommend Hatton Jewels to anyone looking for exceptional quality and care.

Excellent customer care Krista was very efficient and helpful. I highly recommend using Hatton Jewels

Very pretty sparkly diamond earrings for my daughter’s birthday present . Nicely wrapped . Prompt friendly service .

I had decided on pink sapphire earrings for my wife for her special birthday.
On recommendation I checked various jewellers in Hatton Garden. One website however caught my eye - Hatton Jewels.
A small independent jeweller. I am so glad I chose them. I made an appointment, you press the bell to enter, you are seen individually. The service could not be faulted.
The earrings were perfect and my wife was over the moon.
If you want an individual piece of jewellery you need look no further than Hatton Jewels.

I "volunteered" with some trepidation to sell my late grandmother's rings. I worried about the risk of dealing with an unknown company and assumed my lack of specialist knowledge would put me at a severe disadvantage. In the event, Hatton Jewels made the process simple. They were charming, professional and transparent and the price they offered seemed very fair. I'd go back to them if I had a similar assignment.

Excellent quality of merchandise .. very friendly and professional staff .. speedy and secure delivery .. I am delighted with every item of jewellery I have purchased to date .. ..