Hatch  Omdömen 1 206

After an initial lacklustre experience (where I called to clarify whether next day delivery was indeed possible and proceeded to place my order based upon this guarantee, only to be faced with a delay that meant I could t receive the good prior to a conference), Hatch have since rectified the situation and it has been much appreciated.

Special thanks go to Katie in the customer engagement department who dealt with this issue so promptly and professionally, couriering the items internationally for us so that we’re have them in time for our conference. On the basis of this amazing service alone I wouldn’t hesitate at all to use Hatch again and recommend their service which despite initial interactions has ended up being quite lovely and personalised.

I also have to call out production and give kudos for a product of high quality.

I’d just like to thank Jas and all at the Hatch team for saving my daughters birthday Sunday. Due to unforeseen circumstances I didn’t have my daughters birthday decorations ready and Hatch absolutely went above and beyond to make this happen. Really helpful and friendly staff with a cool office. One happy mummy and daughter. Thank you Hatch 😊.

Cannot praise too highly the quality service levels received from Hatch Print. I recently made a couple of orders and the way, the speed, the friendliness in how they processed the orders despite some complications caused at our end was great. Special mention to Jas Getty for all her help.

I had an urgent need for some printing and popped into Hatch to get multiple prints, on different formats and various paper types. Absolutely brilliant service, right from the initial friendly and professional welcome from Katie in the shop, making sure she knew what I needed, through to the beautifully packaged set of prints to pick up in less than a few hours. Would recommend to everyone.

I called and needed a roller banner ordered asap for next day delivery (with a short window for ordering), I spoke to a wonderful young lady called (Jas) Who's customer service skills are 10/10, She was very efficient with emailing and explaining the process, Jas had managed to get our order in for next day delivery, Which is a huge relief for me.

I must say, I haven't received this level of customer service skills like Jas for a very long time.

Jas you are a credit to hatch print.

There has been some delay problems with my shipment due to a problem with the post and the hatch print customer service has been super helpful and supportive all along the process, very satisfied with the seeded flyers I ordered the material used is of very god quality!
Would definitely recommend it

After being let down by another company, we found Hatch for a last minute print. The team were SO helpful and able to ensure our order was printed and sent in time! both Jas and Katie were extremely helpful and went the extra mile to help us!
Our order arrived super quick and to a fab quality!
Thanks guys!!

Went into Hatch, Benfleet for some printed labels and was introduced to Katie Duke. Lovely girl, very helpful and managed to get my order printed quickly and professionally. Will definitely use again.

Bob
Domestic Sprinklers Essex

Their website has got great tips, examples, templates and easy to understand wording that makes it great for first-time customers. I love the instant messaging system on the website, my queries were resolved in a timely and professional manner by a lovely person named Jasmine. I would recommend Hatch!

Excellent customer service and great quality product!

Jas at hatch really helped me out today with some printing I needed urgently and as I don’t have a printer at home.....the quality of paper was on point too! Thanks again jas, your helpfulness and great customer service will ensure I’ll be back for any printing needs in the future

Lovely quality - recommended!

I was very happy with the perfect size cards Hatch designed and printed for me ..Exactly as I wanted them on good quality paper .staff are very friendly and helpful .

Lovely people, very helpful. Look forward to buying some banners from them. Highly recommend 👍🏼

Great customer service from Hatch - Sam in particular was great with helping us sign off the artwork. The products were printed and delivered very quickly and the finished product is amazing. It was just want we wanted / expected.

Highly recommend.

Great service, really friendly staff who are easy going and happy to help.

A big thank you to the team at Hatch.
Client requested 2 pull-up Banners needed for the sameday, I turned to Hatch for help. The process was easy, they produced them 3 hours later for me to collect and get to the client. Highly recommend Hatch and thank you once again.

This lovely local printing business really went above & beyond to help me out .
I was informed by email 48hrs before the big day that my daughters 18th specialised Birthday card could take 6-8 wks to arrive ….. the lovely ladies explained what they could do & everything was finished in less than 1/2 a day ,they kept in contact with me & suggested a different idea which the printers advised & did an excellent job.Her card was so much better than the original one I ordered.
Thank you so much to everyone in the shop for helping out a very stressed me.
A******

Amazing service! Wonderful design support and customer service and most importantly, great quality product!