Great product, no complaints. User manual explained care of product, which is valuable. Shipping cost was much higher than expected.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I placed an order ( 7758) on the 27th May 2026, which arrived on the 4th June2026. However, the two items didn't fit together so was no use as a present. I have emailed 3 times and phoned 3 times and... Se mer
Great, simple to order and you sent by Royal Mail. Well packaged it arrived in timely fashion. The lovely looking scissors as promised are nicely designed and sharp. Appreciated are the removable rubb... Se mer
Lovely products bought as a Xmas present for my 89 yo father. After radiation treatment many years ago, the skin on his neck is still very sensitive so I hope the shaving brush will prove soft eno... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our passion and expertise, here at Haryali London, have resulted in a wide luxurious selection of grooming and shaving products loved across the globe. Our commitment to quality and innovation is stronger than ever!
Kontaktuppgifter
20 Moyers Road, E10 6JQ, London, Storbritannien
- 02085009623
- info@haryalilondon.com
- haryalilondon.com
3,4
Medel
456 omdömen
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I ordered a silver tip balance brush…
I ordered a silver tip balance brush but were sent a silver tip Grace.
This doesn’t sure we’ll with your despatch procedure and am dissatisfied
22 augusti 2023
Svar från Haryali London
Dear Customer,
Thank you for shopping with us. We are very sorry for the inconvenience caused by the wrong item sent. We have checked at our end it happened due to some internal communication issue. Kindly don't worry, we are here to make it as per your satisfaction. Kindly let us know about your desire as we can ship you your desired brush along with a return label for the wrongly sent brush and if you can somehow retain the brush you have right now we will refund the remaining amount. We are sorry again for this incident and want to make you happy. Kindly let us know about your decision. waiting to hear from you soon.
Best Regards,
Customer Services.
Svar från Haryali London
Dear Customer,
We deeply appreciate your kind words. We wish to keep providing you the best of our services.
Best Regards,
Customer Services.
No communication from Haryali London and slow shippingeview on…
This is the second request for a review on an item I have not received and was ordered 13 Aug. It has only just entered the US Postal Service records. Possible receipt is around 30 Aug. Other than a shipping label on 14 Aug there has been no response from Haryali. Today's date is 26 Aug 22.
13 augusti 2023
Svar från Haryali London
Good day, Dear Customer,
We are very sorry for the inconvenience caused by the delay, we are following up with the delivery for an urgent delivery of your item as we have handed over the package to the delivery company in time but there is some issue that they have not up-dated it on their portal and now the package is also delayed till now. Kindly wait for today and if we didn't get any positive response from the delivery company we will send you another parcel with your ordered items. In case of any queries please feel free to contact us.
Best Regards,
Customer Services.
Fraud or mistake?
On July, 16 2023 I ordered from Haryali travel silver tip badger brush , advertised price $73. Two weeks later I received SYNTHETIC silvertip travel brush, advertised price $ 41. I send twice emails to Haryali, but did not received any response.
16 juli 2023
Omdöme utan inbjudan
Svar från Haryali London
Dear Customer,
We are very sorry for the inconvenience caused, we had responded to your email on 18/08/2023 and shared the tracking number of the "Replacement Brush" we have shipped you for an early resolution of your complaint. We request you to kindly check your email again as its our top priority to keep our precious customers satisfied. Kindly let us know as soon as you receive your desired item. In case you are doubted we can produce the email record for your confirmation. Our customers are our asset and we are not intended to lose them at any cost. In case of any queries and issues please let us know.
Best Regards,
Customer Service.
A perfect 60th birthday present
The team made an amazing personalised shaving set for my Dad’s 60th. Checked in re-the personalisation, speedy delivery, great price and great product quality!
8 augusti 2023
Svar från Haryali London
Dear Customer,
Thank you for your kind review. We appreciate your support of our business and will try our best to keep up with your expectations.
Best Regards,
Customer Services.
Brilliant service,would highly recommend
12 juli 2023
Svar från Haryali London
Dear Customer,
We truly value the confidence you showed in our products. We wish to keep serving you with the best we have in the future as well.
Best Regards,
Customer Services.
Svar från Haryali London
Dear Customer,
Thank you for your consideration in giving us a positive review. We deeply appreciate it.
Best Regards,
Customer Services.
Problem resolved - very good customer service
UPDATE
I was given an expensive Haryali Shaving Brush with Silver Tip Badger Hair Bristles in a Wood & Metal Handle by my family. After experiencing some issues, I contacted Haryali customer care, and after some back and forth communication, I can finally, and happily say the issue has been resolved. to anyone else reading this review, if you have any queries, do not hesitate to contact their customer services.
24 juli 2023
Omdöme utan inbjudan
Svar från Haryali London
Dear Customer,
Thank you for your kind review. We appreciate your support of our business and will try our best to keep up with your expectations.
Best Regards,
Customer Services.
Dear Customer,
We are very sorry for the inconvenience caused by the brush shedding hairs, we take full responsibility of our product range and are available 24/7 for our precious customer's service.
The original badger hair brush always shed hairs by the usage and passage of time as it is made by the natural hairs and they could not be glued so sticky with any adhesive that the hairs would not shed, however if the frequency of hair shedding is fast it will have to be replaced.
We request you to please contact us at haryalilondon@gmail.com and share your address so we would be able to resolve your complaint by shipping you a best quality brush as an replacement. If some how you contacted us before this review we would have resolved your issue by now.
We are buying the hair knots from authentic seller and very few complaints for the same are reported till today.
Kindly contact us, we are anxious to make you happy and feel good about our company.
Best Regards,
Customer Service.
Dear Customer,
Thank you for reverting to us, we are again very sorry if somehow your complaint is not addressed as the chat attached with our website and our email address haryalilondon@gmail.com is closely been watched for customers complaints & issues and as soon as we get any complaint we try to resolve it on urgent basis.
We have already requested you to contact with us as we were unable to track your order through the available information with us, we were hoping that you will contact us with your I.D. and we would be able to send you a replacement on urgent basis for resolution of your issue.
Please share your address and the purchase invoice and we will send you a replacement.
Best Regards,
Customer Service.
Good Service
I ordered a monogrammed shaving set which turned up without the engraving and scuff marks to the brush. I contacted the company and they dispatched a new brush and razor (which were engraved) and threw in some free razors. Overall I am happy with their serivce.
15 juli 2023
Svar från Haryali London
Dear Customer,
We are very sorry for the inconvenience caused to you. We are in contact with you since you have launched your complaint, we have checked at our end the return label is workable, however, we are sharing a freshly generated return label. Kindly send only the "Razor" & the "Brush" which you receive without engraving. We are sending you another pair of "Brush" and the "Razor", duly engraved by your desired text and design. We again apologize for the negligence at our end and will surely make you happy. Please don't feel bad as this was a human error and not intentional, we hope you will understand our stance. We are shipping The tracking number of the parcel of your engraved "Razor" and "Brush" is: Royal Mail: JH430706141GB.
Best Regards,
Customer Service.
Great Brush, Great price
A Great brush at a great price! Product arrived exactly as advertised, a good value. Seems like they have good quality products, I will shop here again. Customer Service was Fantastic! Mike
9 juni 2023
Svar från Haryali London
Dear Customer,
Thank you for your kind review. We appreciate your support of our business and will try our best to keep up with your expectations.
Best Regards,
Customer Services.
Definitely recommend
Bought for my son. He loves it. We would definitely recommend this as it’s so easy to use and gives a really good result.
29 juni 2023
Svar från Haryali London
Dear Customer,
We deeply appreciate your kind words. We wish to keep providing you the best of our services.
Best Regards,
Customer Services
This not the first shaving brush I've…
This not the first shaving brush I've ordered from Haryali and the reason I ordered another brush is I think they are great . Plus they just make a great addition to my collection. They're a fine quality brush and even the handles are nice. So whenever I'm thinking of adding to my collection Haryali London is one of the places I look to. No complaints at all !
28 juni 2023
Svar från Haryali London
Dear Customer,
Thank you for your kind review. We appreciate your support of our business and will try our best to keep up with your expectations.
Best Regards,
Customer Services.
Beautiful shave soap
Beautiful shave soap , lasts ages and keeps skin so soft , All the shaving brushes and accessories are top quality, Also arrived very quickly.
25 juni 2023
Svar från Haryali London
Dear Customer,
Thanks a lot for the review you just shared. We value your gesture and would love to keep up with your expectations always.
Best Regards,
Customer Service.
Svar från Haryali London
Dear Customer,
It was really kind of you to extend your support to us through this review. Thank you very much.
Best Regards,
Haryali London.
Svar från Haryali London
Dear Customer,
Thank you for taking out your precious time to review us on Trust Pilot. We are obliged for your consideration.
Best Regards,
Customer Service Team.
Je recommande
Bonne communication et personne réactive aux échanges.
Cependant, le savon à barbe ne correspondait pas au format de la photo : j ai eu un tube au lieu d un palet.
Mais malgré tout, beaux produits.
9 april 2023
Svar från Haryali London
Bonne journée,
Cher client,
Merci beaucoup pour l'avis que vous venez de partager. Nous apprécions votre geste et aimerions toujours répondre à vos attentes.
En référence à votre réclamation concernant le savon, l'inventaire du savon de forme ronde n'est temporairement pas disponible en stock donc plutôt que de vous faire attendre notre service logistique vous a envoyé le savon qui était disponible au moment de l'envoi cependant, les ingrédients et les qualités de ce savon est égal à l'autre. N'oubliez pas que nous vous avons également accordé un remboursement qui compensera le défaut de celui-ci. Si vous n'êtes pas satisfait, veuillez nous en informer afin que nous prenions immédiatement des mesures. J'attends de tes nouvelles.
Cordialement,
Service Clients.
The razor handle is elegant and well made…
The razor handle is a well made elegant product. It fits perfectly into my hand and the shape helps me get the angle I want. A big step up from my original.
6 april 2023
Svar från Haryali London
Dear Customer,
Thank you for the courtesy you extended to us through this review. We greatly appreciate this gesture and thank you for your support.
Best Regards,
Customer Services.
Not for anyone looking for a premium product (or service)
Haryali sent my shipment with Royal Mail and according to RM's notification the shipment was delivered but neither I nor the building caretaker received it, and as proof of delivery the building's picture has been posted on their website rather than getting someone's signature. The items were found inside the building later that day and surprise surprise some items were missing. I ordered 2 (6 packs of double edge safety razor blades) and 2 (100 count single edge razor blades) totaling just over £30 and none have arrived, only a single pack of 5 double edge razors. Furthermore, the steel straight cut throat razor that I ordered was surprisingly stain-full rather than stainless steel, I just didn't expect it to be dirty before it's even used. It has a big dark stain on the handle that cannot be washed off and it was slightly bent as if they were trying to get rid of the damaged goods through their online sales. Not a satisfied customer, nor a returning one. I definitely don't recommend Haryali for anyone looking for a premium product or service.
18 april 2023
Svar från Haryali London
Dear Customer,
Thank you for shopping with us. We are very sorry for the inconvenience caused by the delay and missing items you claimed. We acknowledge your complaint and we are very much worried about how it happened, this is the first case of its kind, we have launched an internal investigation right after getting an alert of your complaint.
We are sending you a replacement for the damaged item you have claimed along with the missing items which would be with you within the normal delivery time. Tracking number of your replacement is: (Royal Mail) JH430705092GB.
With reference to your interaction with our representative on chat, we immediately launched a complaint with the delivery company and confirmed you as well, and we are also launching the complaint of delivering items without getting receiver's signatures to the delivery company immediately.
In case of any queries please feel free to contact us.
Best Regards,
Customer Services.
Svar från Haryali London
Dear Customer,
It was really kind of you to extend your support to us through this review. Thank you very much.
Best Regards,
Customer Services.
Detta är Trustpilot
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