This company is to be avoided at all costs. Their customer services is a joke. They just keep sending automated replies, regardless of what you have messaged them about. I will never be stupid enough... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have bought 6 pairs of contacts so far I love all of them because I like other contacts I have had in the past these really make the eye colors look natural even the pink and red ones I bought look... Se mer
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These are way too uncomfortable and nearly impossible to see out of. I have been wearing contacts for 40 years and these are the least comfy ones. I had to take them out after just an hour. Also the... Se mer
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Honestly, I’m really impressed with my experience with Beaueye contact lenses 🤍 The colors are beautiful and add a unique touch to the eyes without looking overdone, and they are very comfor... Se mer
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Företagsinformation
Skrivet av företaget
Shop Colored Contact Lenses with natural & halloween, prescription & non prescription from 0.00 to -8.00，super comfortable with extreme price. Shop BEAUEYE colored contacts to make your eyes shine like diamonds! Time to color your daily life, stand out at your cosplay party, and impress your Halloween night!
Kontaktuppgifter
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Storbritannien
- service@beaueye.com
- beaueye.com
3,3
Medel
847 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
These are way too uncomfortable and…
These are way too uncomfortable and nearly impossible to see out of. I have been wearing contacts for 40 years and these are the least comfy ones. I had to take them out after just an hour. Also the color is a joke. No one even knew I had color contacts in unless I pointed it out!
17 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
We’re very sorry to hear about your experience and truly understand how frustrating this must feel, especially given your long experience with contact lenses.
Discomfort or blurred vision can sometimes be related to factors such as lens fit, orientation (inside out), or individual eye sensitivity. We kindly recommend that you stop wearing the lenses for now to avoid further irritation.
Regarding the color, some styles are designed to provide a more subtle and natural effect, which may appear less noticeable depending on your natural eye color.
To help us better assist you, could you please provide:
Your order number
Clear photos or a short video of the lenses
A photo of the lenses when worn (if possible)
Once we receive the information, we will carefully review your case and provide a suitable solution according to our after-sales policy.
We sincerely apologize for the inconvenience and appreciate your patience.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Los mejores pupilentes
Son los pupilentes más cómodos e increíbles los colores son hermosos se adaptan perfecto alos ojos no irritan y son fáciles de poner, si estás en busca de buenos pupilentes tienes que pedir estos
12 april 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
I was paying an absurd amount for one…
I was paying an absurd amount for one pair of contacts at local events and decided to look the contacts up to see what was available. Needless to say, I am pleased with BEAUEYE contacts.
30 januari 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
This company is to be avoided at all…
This company is to be avoided at all costs. Their customer services is a joke. They just keep sending automated replies, regardless of what you have messaged them about. I will never be stupid enough to order anything from them again, far too stressful and frustrating.
2 april 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
We have carefully reviewed our records based on the name “Annie Bailey” and were able to locate one corresponding order. However, we did not find any communication records from the email associated with this order in our system.
Our customer service team responds to all messages received through our official support channels and does not ignore customer inquiries. It is possible that your message may not have reached us due to being sent through an incorrect or unofficial channel.
We kindly ask you to contact us again via our official support email with your order details so we can assist you promptly.
Thank you for your understanding, and we look forward to resolving this for you.
As for the response, we were unable to locate your email. Did you perhaps contact the wrong customer service email address?Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you.
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
I love my contacts
I love my contacts, I get so many compliments when I wear them. Thank you.
31 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕
If i could do 0 stars i would
If i could do 0 stars i would. I contacted customer service 3 times and they never got back to me. They sent me the wrong order. I ordered prescription number 6. Yeah they gave me 0. Im not ordering from here again. Not trusted.
A month after i order = no customer service reply
Right when i post this review= "customer service" contacting me and being so rude to me. They practically are just belittling me and blaming me for there problems. They also said "this isent our problem we decline the refund" ITS YOUR COMPANY. EITHER START ACTING SMART OR HIRE NEW PEOPLE. This company is a bunch of liers and thiefs.
Customer service have contunied to harrass me. Even after saying Im done shopping with them. They continue to blame me for there problems.
6 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
After carefully reviewing your order, we can confirm that the lenses were shipped exactly as selected at the time of purchase. There was no error in the prescription on our end.
Regarding your concern about contacting customer service, we were unable to find any prior inquiries associated with your order in our system. After receiving this review, we made efforts to identify your order details, reached out to clarify the situation, and have been actively working to assist you.
We understand that this situation is disappointing. As a gesture of goodwill, We have already promised to give away a pair Contact lenses with your next order or we can request that you receive a new pair of contact lenses to help offset the inconvenience. However, we understand that this solution may not meet your expectations.
Please note that as the order was fulfilled correctly based on the information provided at checkout, we are unable to process the request as submitted. That said, we remain committed to assisting within our after-sales policy.
Thank you for your understanding.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
I am extremely happy with the quality…
I am extremely happy with the quality of my colored contact lenses as well as the cases and cleaning solution that same along with my purchase. I will definitely order from BEAUEYE again.
2 april 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
TERRIBLE
The quality walls great. The size was awesome x i ordered three. One of then had two slits on one lense so one pair was no good. I tried to but my eye would cry because the tear would irritste me. I sent an email no response yet i places this over two months ago and barely get a email to send a review. Yeah, there’s a peice of my mind .
13 februari 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
We sincerely apologize for the issue with the product.
Regarding your email, we have not received any emails from you prior to this. In some cases, messages may be delayed or may not reach us due to system or channel issues. Please rest assured that we do not ignore customer inquiries. However, we have now replied to your email and are actively working on resolving this matter for you.
Thank you for your patience and understanding.
DO NOT BUY FROM THIS STORE
Been waiting for a month now, did not receive my items... They don't respond.
31 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: SPXSAN063608419786
There is an anomaly with your package tracking information; we have contacted the logistics provider to inquire about the issue and will resolve it as soon as possible.
As for the response, we were unable to locate your email. Did you perhaps contact the wrong customer service email address?Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕
Worst Customer Service and they are Crooks
I placed an order to be delivered, and I had entered my address, but it defaulted to my old address over 1000 miles away. I emailed immediately (time stamp was 3 minutes after the original order was placed) that the address was incorrect and could they either update the address or cancel the order. 24 hours later I received an automated email stating that the order was already processed and they provided me with a tracking number. I tried contacting the shipping company and canceling it, but that got me nowhere. I tried to have an old neighbor collect the package and ship it to me, but the current residents at my old house, stated that they hadn't received it. I again have repeatedly emailed them, as I cannnot find any other way to communicate with them, and they continue to send me the tracking number. I am absolutely amazed that in this day in age, the order couldn't have been canceled, or changed given the fact that I had contacted them immediately. It is now almost a month after the "delivery" and numerous emails, but still no solution. I am out the money and the product, and the company doesn't seem to care. I am at my whits end with this situation, but I do not recommend this company as their customer service is non-existant.
4 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Thank you for sharing your feedback. We’re truly sorry for the frustration this situation has caused and understand how upsetting this must be.
We would like to clarify that our customer service team has been actively communicating with you via email regarding this issue and has not stopped handling your case. At the same time, we are also in contact with the logistics provider to verify the delivery details.
More importantly, we have already submitted a request for reshipment, and your case is currently being processed to ensure you can receive your order.
We kindly ask for your patience as we continue to follow up and resolve this matter. If possible, we would appreciate the opportunity to complete the communication and provide a final solution before any conclusions are made.
Thank you for your understanding, and we remain committed to resolving this for you as soon as possible.
With kind regards,
The Customer Service Team
I’ve been waiting for over a month for…
I’ve been waiting for over a month for my contacts to arrive. When I reached out to this company to make it right. They only offer a coupon… what makes you think I want to buy more when I never received what I ordered in the first place? Weird asf… REFUND ME PLEASE!
26 februari 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
We’re very sorry to hear about your experience and understand how frustrating this situation must be.
A delay of this length is certainly not the experience we want for our customers. Please rest assured that your order has not been ignored, and we would like to help resolve this properly for you. While a coupon may have been offered as a gesture, we completely understand that your main concern is receiving your order or a resolution.
We kindly ask you to contact our official support team again with your order number so we can recheck the shipping status with the carrier and arrange an appropriate solution, including further assistance if the package is confirmed lost.
We sincerely apologize for the inconvenience caused and appreciate your patience. We are committed to resolving this for you as quickly as possible.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
I order two pair of lenses and when I…
I order two pair of lenses and when I used them they are so so uncomfortable and give so much pain to my eyes I can’t use them it is just waste my money
28 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
We’re very sorry to hear about your experience and understand how uncomfortable this must feel. Your eye comfort and safety are very important to us.
We kindly recommend that you stop wearing the lenses immediately to avoid further irritation. Discomfort can sometimes occur due to factors such as lens orientation (inside out), dryness, or individual eye sensitivity.
To help us better assist you, could you please provide:
Your order number
Clear photos or a short video of the lenses
Photos of the lenses on your eyes (if possible)
Our team will carefully review your case and provide a suitable solution based on our after-sales policy.
We sincerely apologize for the inconvenience and appreciate your patience. Please feel free to reach out if you need any further assistance.
With kind regards,
The Customer Service Team
6 pairs and counting.
I have bought 6 pairs of contacts so far I love all of them because I like other contacts I have had in the past these really make the eye colors look natural even the pink and red ones I bought look like I was born with those colors. There soft and make my eyes pop I love it. The comfort is wonderful. Please continue giving quality service it is so appreciated. I also love the price point and will be buying more. I recommend you try them for yourself you will not be disappointed with the results. Shipping was fast and discreet. I have not had an issue such far.
10 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Good price, comfortable lens
The lenses were so soft and so comfortable to wear once you put them on you forget you have them on!!! Super affordable price 🎀
27 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕
Best lenses brand I've ever tried!!✨️…
Best lenses brand I've ever tried!!✨️ Feels so comfortable to wear it and the colors looks amazing
11 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Es increíble
Es increíble! Calidad excelente, diseños únicos y super comodos! 10/10
23 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕
The most natural hazel lenses I’ve ever…
The most natural hazel lenses I’ve ever tried! ✨ They give my eyes such a beautiful, honey-toned depth without looking 'fake.' The quality is 10/10 and the shipping was surprisingly fast. If you’re looking for that perfect 'your eyes but better' vibe, these are it. Highly recommend BEAUEYE!
20 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕
My Contacts from Beaueye Contacts were…
My Contacts from Beaueye Contacts were absolutely fabulous! 🤩They were sent within a decent time frame, came with their own Contact Case that had small tools for using them & were easy to apply to my eyes.
They also were great with communication when I had any questions & concerns.
I wore one of my Red pair to MegaCon 2026, which up'd my Cosplay & got SO MANY compliments! 😁✨️
I was able to wear them for almost 8 hours straight with no discomfort. There were a few times where I had to adjust them, but the little tools in the free Contact Case they gave me was useful for that.
Definitely wanna get more in the future! Thank You! 😁🙏
20 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Excelente atención y los lentes de…
Excelente atención y los lentes de contacto son súper cómodos y bonitos, definitivamente seguiré comprando aquí, el envío también fue muy rápido y seguro
20 mars 2026
Omdöme utan inbjudan
Svar från BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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